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Carers have shown good success in maintaining a homely atmosphere in which residents feel respected, without compromising on the efficiency of daily care practices.
The home is ideal for wheelchair users and has its own activities programme.
Care Provided by Richmondwood
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Richmondwood for full pricing details and T&Cs.
Contact Richmondwood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Richmondwood Ltd
- Private Owned
Person in charge
- George Smee (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 1
Room Information
- Single Rooms (22)
- Single Rooms with ensuite Wet Room (5)
Parking
- Plenty of parking on site.
Richmondwood Reviews (44)
Richmondwood has a Review Score of 9.7 (9.672) out of 10, based on 9 reviews in the last 2 years.
Over all time Richmondwood has 44 reviews.
Richmondwood have delivered a wonderful experience at each stage of our care home journey. From the professional and comprehensive initial viewing to the 24-hour care and support provided day-to-day to residents, we have truly been given peace of mind that our loved one is in safe hands. Facilities are excellent and the care home is well run and managed by qualified, competent, and friendly caring staff. All aspects of essential care and beyond are handled effectively, with very timely communication and updates provided to family members. We couldn't be happier with the role Richmondwood are delivering at this challenging stage for us as a family.
Thank you for your kind and thoughtful review. We're so pleased to know our team has provided reassurance, excellent care, and clear communication during this important time. Your feedback means a great deal to us and will be shared with our staff. Thank you for trusting Richmondwood.
My Aunt has been very well cared for at The Richmondwood Care home. She has been there for many years. Her room is always warm. She is always clean and tidy. Well fed and plenty of drinks offered keeping her hydrated. I am kept well informed. Staff are always extremely friendly when I visit my Aunt. I would recommend this place to anyone. I would certainly consider it for mum when the time comes for her care needs.
Holly
My mother has been living at Richmond wood Care Home in Queens Park Bournemouth for over 2 years . She is very happy there and her care has been excellent. She has Alzheimer's and is frail and the home have been very responsive to her needs. The staff always alert me if they have any concerns and are quick to get medical help for her when needed. They have a great team of care workers who are very kind, caring and hard working but are also good fun . The monthly calendar of events for the residents are always good and the team go out of their way to include everyone. The physical environment of the home is well looked after as well, you can see that everyone takes great pride in their work. My mum always seems happy and is doing well thanks to their care.
We truly appreciate your lovely feedback, it means a lot to our team.
Holly
Whilst having my meal I noticed how the staff treated the residents with kindness and respect .. it brought a tear to my eye to witness such humanity .
Thankyou Richmondwood House .
Thank you so much for your kind and heartfelt review. Your words truly mean a great deal to all of us here. We're deeply touched by your praise and so grateful that you took the time to share your experience.It's incredibly rewarding to know that the care and support we strive to provide each day...
I visit this person at least once a week. When I see him, he is always clean and well-kept. The staff do everything for him. Lovely food and such a warm atmosphere, he seems to be very happy there. 5-star treatment.
Thank you so much for your review. I will pass your words on to the team.
I am very happy I am here.
Thank you for your review. We're so pleased you're happy.
My husband has dementia. It was taken out of my hands that he went into a care home and I am so pleased he is in this one. It is such a lovely place and the staff are just wonderful, very caring, friendly and happy, nothing is too much trouble.
Thank you so much for your review Theresa, we really appreciate it.
My family friend feels safe and his needs are always met. He gets the best experience and feels valued. The staff are amazing and professional. Thank you Richmondwood for putting a smile on resident's faces. Keep up with the good work.
Thank you so much for your kind words. We are all passionate about what we do and giving our residents the very best. I am so pleased that it is recognised.
Amazing care home filled with love and care. The staff are wonderful and take such good care of every single resident each day. The activities are very inclusive and allow excitement and fun for the residents.
Thank you so much. Your kind words mean so much. Thanks for all you do to support the staff and residents. It is so appreciated.
My dad was fast tracked by the hospital for palliative care. The NHS/Social services team couldn't find anywhere suitable and, thank goodness I found Richmondwood. From the first phone call to the last visit, we felt so supported by the staff. The care my Dad got was exemplary, and the relationships he and the staff formed gave us such peace of mind. It was a tough seven months and I can't imagine having done it without the support of the care team. A care team is the best description I could give from the manager to the cleaner, everyone plays their part and we felt part of the Richmondwood family. Their social media page shows the range of amazing activities that are on offer for all abilities.
Thank you so much for this lovely review, I have shared it with the team to remind them how wonderful they are.
Since my father has been at Richmondwood I am persuaded that the atmosphere of homeliness and security has served to improve his wellbeing.
Although he is unable to benefit or take part in the activities proposed I have seen what is programmed and find them varied and interesting.
Thank you for your feedback, we really appreciate it.
I was so impressed with the overall care my neighbour received. Nothing was too much trouble, such friendly staff. Wonderful surroundings, garden, rooms, view from the room window. Very clean and made visitors very welcome too. Highly recommend.
Thank you. He is a pleasure to have here with us.
Be rest assured of excellent service, state of the art facilities, and well trained staff at Richmondwood. A stickler for Covid-19 policies, proper hygiene and CQC compliance. Truly a topnotch rest home that stands out from the crowd.
Thank you for your review. We really appreciate your kind words.
Superb standard of compassionate care. This home feels like a home. Yesterday was Tuesday at the proms day, the residents watched the proms together, sang along, laughed at Norman Wisdom falling into a box together all whilst enjoying light refreshments and the company of the marvellous in-house entertainment coordinator. They were all so happy.
Thank you for your review. We really appreciate your kind words.
The new manager and the home's owners are very friendly, kind and always willing to help with anything. The food is nice and the gardens are simply beautiful. My dad speaks very highly of Richmondwood care home and we will be recommending it to family and friends!
I visit my friend at Richmondwood once a week. He is extremely well looked after and cared for by an excellent team. There are excellent daily activities to keep residents stimulated. The food is very good and the new manager is very helpful. My friend really enjoys living at Richmondwood Care Home.
A lovely person-centred residential home that emphasises the importance of family and good quality of care. Friendly and kind staff and management. Homely environment and beautiful garden. A home from home!
We were lucky that my mother had the opportunity to receive their care in the short time she had.
Well done and thank you.
My father has been a resident at Richmondwood for a few years and considers it to be his home from home. He is so happy, the staff are wonderful, and the food is all freshly prepared every day to provide him with a really healthy and varied diet. The home is always spotless, and the recent refurbishments have been made with the residents' comfort in mind. There are activities most days of some kind, and certainly, my father looks forward to them very much! His favourite room is the conservatory and I usually sit there with him when I visit. I would highly recommend Richmondwood to anyone looking for a homely and relaxed atmosphere, as well as good care and surroundings, for their relative or friend.
Lovely and homely. My mother stayed there in respite from the hospital for 5 months. All the staff were very kind and understanding and helped my mother recover enough to be able to go back to her own home. Almost every day there were activities. Meals were homemade. The staff and the management were very accommodating.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Richmondwood.
There are no upcoming events for Richmondwood.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Richmondwood.
Accreditations
There are no accreditations posted yet for Richmondwood.
Meet the Team (4)

George was our Manager for 2 years back in 2006-2008 and has remained close friends with Holly. Since 2008 she has gained a vast amount of training and experience in various health and social care settings and we are thrilled to have her back at the helm.

Sarah (aka Pilli) joined Richmondwood in August 2011 as a Sunday cook and has worked in most of the roles within the home, including Registered Manager. She has completed her Level 3 in Health & Social Care, and is a fountain of knowledge and great support to George and all the staff.

Holly took over the running of Richmondwood in February 2008. She has completed NVQ 3 & 4 in Health & Social Care and Leadership & Management in Care Award. In January 2020 she became the Business Manager to spend more time on business matters and provide support to the Manager.

Lucy joined the family business in 2011 and is responsible for the maintenance of the home and garden.
Frequently Asked Questions about Richmondwood
What types of Care is Richmondwood registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Richmondwood have?
There are 22 Single Rooms.
What are the Facilities & Services at Richmondwood?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Richmondwood to the centre of Bournemouth?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
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