Reside Care Homes - Southwood Lodge

36-40 Southwood Avenue, Southbourne, Bournemouth BH6 3QB

Reside Care Homes - Southwood Lodge, Bournemouth, Dorset
Reside Care Homes - Southwood Lodge, Bournemouth, Dorset
Reside Care Homes - Southwood Lodge, Bournemouth, Dorset

Southwood Lodge Reside Care Home is situated within a short walk of the beautiful Southbourne sea front, with its excellent beaches, scenic views and fresh sea air. It is also within easy reach of Southbourne high street which is made up of a number of shops, cafés, pubs, library and much more.

Residents and guests are offered a wide and varied daily menu provided by our in-house chef. With special attention given to ensuring meals and snacks are nutritionally balanced and all dietary needs are catered for. They are also renowned for our delicious cakes, baked ready for afternoon tea.

Social activities are designed to enhance the lives of people living with dementia. These activities include reminiscence therapy, cookery, gardening and playing games. Southwood Lodge devises a monthly array of activities to be enjoyed at leisure. They also provide live entertainment for residents. Frequent visitors include musician Darren Matthews, the Land Girls and more.

The home offers attractive homely rooms all with en-suite facilities. Friends, family, and visitors are welcome at any time of the day and to be part of the Reside Care Home community.

Group: Reside Care Homes Ltd

Person in charge: Lynne Rourke (Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 38

Rooms with ensuite WC: 38

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Reside Care Homes - Southwood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Reviews

9.4 Reside Care Homes - Southwood Lodge has a Review Score of 9.4 (9.406)

The Review Score of 9.4 (maximum of 10) for Reside Care Homes - Southwood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Reside Care Homes - Southwood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.406 for Reside Care Homes - Southwood Lodge is calculated as follows: ( (48 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.406

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Reside Care Homes - Southwood Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Reside Care Homes - Southwood Lodge?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Reside Care Homes - Southwood Lodge

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

The staff at Southwood Lodge look after my Grandma who had her 100th birthday in August. The home is always attentive to her needs and also have lots of activities to keep her and the other residents entertained. They let me know about any changes, issues or needs my Grandma has. On her 100th birthday, the home was decorated and the chef made a beautiful cake, everything they do touches me, as I live quite a distance away it’s lovely knowing that she’s cared for by people who put a smile on her face.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Parents have separately been resident at Southwood Lodge since January 2014. The home is not purpose built and therefore the layout is not ideal, but I feel that the home makes the best use of space available. I am confident that my Father is safe and is very well cared for. All the team are amazing and do a fantastically difficult job professionally and with good humour. The turnover of care, housekeeping, catering staff and management is very low meaning a strong and stable team. I have always thought the standard, variety and quantity of food on offer to be very good. A new activities person has really enhanced the care and support.
The facilities and overall environment could be described as a little shabby and gloomy in some areas but this has a lot to do with the somewhat rabbit warren layout of the buildings. Generally, I have found the home and room to be satisfactorily clean and tidy and mostly odour free as one would expect, not an easy environment to keep fresh.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The friendly, helpful, efficient and caring staff, make my mothers life an awful lot better than it could be and she gets enjoyment by being in that atmosphere, she joins in with the activities when she wishes to or relaxes with the great staff this care home has. One thing that pleases me is that you can turn up for a visit unannounced and always be made to feel welcome, you know they are not making a special effort because they know you are visiting [ unlike some homes ] Mum is happy there, which is so important. Thank you all

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are always friendly and helpful. They are efficient but treat Dad in a sensitive and caring way. Dad has been in this home for a while now and seems relaxed and content, which is a great relief after trying two homes previously. He is gently encouraged to join in activities but left to watch or listen if he prefers. It is very much like a family home. Visitors are encouraged, I have taken my grandchildren in and my sister has occasionally taken her dog, both of which the residents enjoy.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff at Reside Care Homes - Southwood Lodge are, without a doubt, efficient, cheerful, professional, kind to the patients and above all, caring. They make a good team doing a difficult job.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Overview of the home is good - carers go out of their way to help you - which is seen over by the care manager.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lynne Rourke, Home Manager at Reside Care Homes - Southwood Lodge responded to this review on 29 Jun 2017:

Thank you for taking the time to recommend our home and for the lovely comments.

My mother has been at Southwood Lodge about 3 years and has dementia and she is unable to walk anymore.
The staff are caring and interact with my Mum. She loves music and has her own cd/radio and enjoys the events and activities. The food is excellent and the residents are given choices.
Mum is always well dressed and seems happy. I sometimes take Mum out for a walk on Southbourne clifftop, excellent location. Otherwise, the residents can sit in the secluded and safe garden if they wish.
I visit Mum regularly and the staff are always welcoming any time.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Very caring staff, own bathrooms, which is nice. Very good food. They have a choice of dinners, which I think is great.
I feel my mum is very safe there, where she has dementia, you know they can't get by on their own, which is very important.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My auntie lived at Reside for 2 - 3 years and was very happy there - happier than she was in her home alone.
The staff and management took the time to listen and talk to her regularly and helped keep her cheerful and motivated.

How likely would you be to recommend Reside Care Homes - Southwood Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Lynne Rourke, Registered Home Manager at Reside Care Homes - Southwood Lodge responded to this review on 10 May 2017:

Thank you for your kind words. It is very rewarding for myself and team to have acknowledgement that we achieved our aim in providing excellent care for your auntie. Your auntie will be missed as part of our Southwood family.

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