Templeman House

Leedam Road, Northbourne, Bournemouth BH10 6HP

Templeman House is a welcoming, friendly residential and dementia care home, conveniently located in Northbourne, a peaceful suburb of Bournemouth.

Templeman House has 41 single bedrooms, spread over three floors. The home has plenty of communal areas for the residents to enjoy including five light and spacious lounges, a quiet room and a large garden.

The experienced and well-trained Templeman House team delivers compassionate care for those who can longer look after themselves, including the physically frail or those living with dementia.

Residents at Templeman house can take part in a wide variety of activities and entertainment if they so wish, as well as outings in the Care South minibus to local landmarks and attractions.

Group: Care South

Person in charge: Deanna Barnes (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 18+.

Single Rooms: 41

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Templeman House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.9 (maximum of 10) for Templeman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Templeman House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.375 for Templeman House is calculated as follows: ( (20 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.375

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.561 Points relating to the number of positive Reviews for Templeman House is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122 , then divided by 2 = 0.061

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.9 Templeman House has a Review Score of 5.9 (5.936) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Templeman House?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Templeman House

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

Staff could not be kinder to my mother or my wife and myself. Staff always welcoming and friendly. Care excellent. Would not want my mother to be cared for anywhere else.

How likely would you be to recommend Templeman House? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

My father has been at this care home over 2 years now. The care is excellent, his room is clean and he seems happy there. The staff are always helpful and friendly.

How likely would you be to recommend Templeman House? Extremely Likely

Overall Standard

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Average Rating:   4 out of 5

We have found all the staff in Templeman House to be more than helpful. Dad tells us they are so kind. He loves the place, the staff especially the entertainment and the food. We love the fact that he is able to go outside as he hasn't been able to in many years. Our only criticism and I don't suppose it can be helped is there is often and odour.

How likely would you be to recommend Templeman House? Likely

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Average Rating:   4.6 out of 5

Simon Bird, Director at Templeman House responded to this review on 10 Aug 2015:

Management within the home are aware of occasional odours, and domestic staff work tirelessly to clean the home seven days a week to keep the home looking and smelling as homely as possible.

Eventually a resident in Templeman House I have known my friend for a great many years. She was admitted to Templeman House on her birthday I believe in 2012 from St Annes hospital. She has bipolar and has good days and bad days. The care staff take good care of her. She is a very talented person and is frustrated that she is unable to cope now. She is my great friend and I will always visit regularly and attend to her needs.

How likely would you be to recommend Templeman House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Average Rating:   4.1 out of 5

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