Dowty House, Cheltenham, Gloucestershire
Dowty House, Cheltenham, Gloucestershire
Dowty House, Cheltenham, Gloucestershire

Dowty House Residential Home was opened as a residential home for the elderly in November 1957. Fifty five years later on the 1st November 2012 the home became part of the Lilian Faithfull Homes group of care homes.

Dowty House is home to 36 residents who are generally over the age of 65 years. The accommodation comprises of 35 single rooms and one double room. A full care service is provided including laundry, home cooked meals and professional services, as required. On admission residents are encouraged to bring their most cherished processions with them, in the hope that this will enable individuals to settle more quickly into their new surroundings. The residents benefit from the central location which is within easy walking distance of local parks and the towns facilities. Shopping trips, walks and tea in the park are enjoyed by the residents on a regular basis.

Group: Lilian Faithfull Care

Person in charge: Carole Cook (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 35

Shared Rooms: 1

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £850 – £875 (These prices are only a guideline, please contact Dowty House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Dowty House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Dowty House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Dowty House has a Review Score of 9.5 (9.504)

The Review Score of 9.5 (maximum of 10) for Dowty House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Dowty House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.693 for Dowty House is calculated as follows: ( (128 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 179 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.811 Points relating to the number of positive Reviews for Dowty House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.4 Target = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dowty House?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dowty House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My parents both resided here, my mother suffered from Dementia, my father Parkinson's. The care home have been totally supportive in all areas of my parent's care needs, comfort and understanding. Unfortunately, my mother passed away two years ago, the care home not only attended my mothers funeral but arranged food and drinks for the wake afterwards in their finest room back at Dowty House. Many guests and family members attended the kind function, which in turn gave my father strength to know that he was not alone but respected, loved and cared for by many.
I always felt comfortable and happy when visiting, the caring staff are like family and nothing is too much trouble.

How likely would you be to recommend Dowty House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife who is a resident in Dowty House since December 2016 with dementia received excellent care and treatment from all the staff from manager to kitchen. Lots of in-house activities and entertainments together with walks and outings to other places of interest. I have also been invited to join my wife for some activities which we have north enjoyed!

The home itself is clean and comfortable and the food is excellent.

I would have no hesitation in recommending Dowty House for anyone needing care and understanding and the peace of mind this brings to relatives and family concerned for the welfare of their loved ones.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father says he feels cared for and listened to. The newsletter is great and the activities programme is great. Dawty House is excellent.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Since my mother has been a resident at Dowty House, we have seen her improve not only mentally, but physically as well. Whenever I visit, the staff are most welcoming and always offer me a cup of tea etc.
Mother is taken out whenever possible which she enjoys and they seem to have a number of activities going on most days.
Her room is modern and always clean as is the rest of the home.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum put herself into care approximately over 2 years ago. After taking Mum to various care homes, Dowty House was the one that she chose.
I have my own key to the care home, I can visit any time day or night unannounced.
The turn over of care staff is absolutely minimal and this results in both Mum and the carers getting to know one another very well. This is so important as they get to know Mum's likes and dislikes resulting in my opinion in a better standard of care.

I know every one of the day staff by name, all of whom are friendly and professional. I can speak to the manager, deputy manager or head carer any time that I wish!
Mum is always clean and tidy with all of her needs catered for.
The food is excellent and I am always invited to eat there with Mum and can testify to the high standard of food.
For those that wish to, there are regular activities and outings. Professional people attend the care home for keep fit activities.
I highly recommend Dowty House!

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Dowty House is a welcoming, caring, well-run care home. My Dad was treated with respect and dignity during his 10 months living there. His family were always warmly received by all staff. His needs were met as best as they could be by following his plan of care and above all, his choice. During his last few days, he could not have had better care and his family were treated with kindness and respect at all times. We feel grateful to all the staff for making Dad's life as comfortable and happy as they could whilst maintaining his safety and security.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

From the moment my mother in law went into Dowty House, we knew she would be safe and looked after. I cannot praise the home enough, they do activities every day. The staff are fantastic with her, they know what she likes best and you can see that they genuinely love her. The manager and staff make the family very welcome, they invited us to all the big events and we never feel like we should not be there. Someone always offers us a drink and chats with us about my mother in law, what she has been doing or saying which is always funny. Before she went into Dowty House they offered her to come home 1 day a week which she did for a year, which helped her to get to know the staff, finally, she had to go in because of Alzheimer's, best decision we ever made.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dowty House has cared for both my parents over the last two years. The staff are exceptionally caring and the home well deserves it's outstanding rating and reputation.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dowty House staff are dedicated to their role. They are most caring to all residents. They are very kind and courteous to all visiting families making you feel most welcome. The fact they are rated 'outstanding' is due to excellent management and a motivated team of carers.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dowty House cared for my mother for over four years until her death in September 2016. At all times my mother was truly cared for and not just looked after. She was treated with kindness and great affection. Although she was reluctant to enter into full-time care within a few weeks of settling in she would tell anyone who would listen how much she liked being there. In addition, the staff helped and supported me during difficult times. This home has a real family feel to it. The staff are superb I cannot speak highly enough of them.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always helpful and polite. There is always the offer of a hot drink and biscuits. I usually take mum to her room for a chat and if I need assistance they are happy to help. Mum is happy well fed and is always clean and tidy.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have always been extremely impressed with the way in which Dowty is managed and run. A small, friendly home which has been perfect for my mother who has been a resident there for about 3 years and who would have felt lost and out of place in a larger establishment. Part of the Lilian Faithfull Group, and as a charity, it has the kind of ethos that resonates with my family. Encouraging open lines of communication and always striving to remain person-centred, this home is one that I would recommend to anyone looking to place a relative. I have been impressed by the commitment of the mainly stable staff team and the care and compassion they show residents on a daily basis. I spend a considerable amount of time visiting and am always impressed and reassured by what I see. They have recently acquired an outstanding rating by CQC, which is not a rating that is routinely given. I wish them continued success.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Over the past 12 months, I have found the care to both my wife and myself has been excellent. The ratio of staff to residents is very good. There are plenty of activities available also a quiet room. I visit my wife most days and always find her clean and tidy which given her dementia is not always easy. I can tell by the way the carers act towards the residents that it is more than just a job it is a genuine concern for their welfare and comfort.
Many thanks to you all.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I generally visit my aunt once a week. I find the atmosphere in Dowty House to be very friendly and the staff are very caring towards the residents. The standard of hygiene and cleanliness are excellent. There are plenty of activities for the residents to join in with if they wish. They also have people coming in to do activities with them, some bring in pets which my aunt really enjoys. If residents are able to go out they are taken for walks around the park or town.
Lots of structural improvements to lounges and bedrooms and a new garden.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a family, we have been overwhelmed by the outstanding care my father is receiving. The culture in the home is excellent with the resident's needs and desires as the main focus. The leadership is very strong and the carers provide truly personalised care- they even look like they enjoy working there. Rated "outstanding" by CQC I can only agree wholeheartedly.

How likely would you be to recommend Dowty House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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