Southfield, Stroud, Gloucestershire
Southfield, Stroud, Gloucestershire
Southfield, Stroud, Gloucestershire

Southfield offers up to 34 residents compassionate, individualised residential and respite care. The home is situated in a quiet residential area on the hillside about a mile from the centre of Stroud and overlooks some of the most scenic views in the area. This warm and friendly home is set in its own landscaped gardens.

Cosy lounges are available to relax in, and on sunny days the attractive gardens, with a summerhouse and tranquil seating areas is at your disposal, or to potter among the flower beds if you so wish. Social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, a coffee morning or more individual pursuits. Visits from outside entertainers happen regularly. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Karen West (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Southfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 30 Dec 2017

Residential Care, Respite Care

Reviews

9.7 Southfield has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Southfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 47 Reviews over all time. This Average Rating is also the rating value for Southfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Southfield is calculated as follows: ( (385 Excellents x 5) + (149 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 553 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Southfield is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    33
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southfield?

  • Extremely LIKELY
    40
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southfield

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    4
  • more

I would like residents families to know about the end of life care that is given at Southfield. I have belatedly realised that at the time of my Mum's passing away it never occurred to me to leave a review and let people know how wonderful the staff are at such a time. My Mum was treated by the staff as if she was their Mum. They were always very professional but also very caring. They showed tenderness through her weeks of decline. They would sit with her trying to encourage her to eat and drink. There was a lot of hand-holding to reassure her that there was someone around to care for her. During the last few days when I was there almost permanently, I was also given wonderful care along with my sisters. All of the staff made this very difficult time so much easier than it would have been without them. During the last hours, there was a member of staff with us supporting us and Mum. I cannot believe anyone could have offered more than Southfield did during that time.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has a very good feel about it, it's homely and very friendly staff are always helpful and welcoming.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our mum arrived at Southfield from a stay in hospital on respite care. At first, she was apprehensive but has now come to enjoy the home, she loves the social side and entertainment that is put on each week. The food is superb and they have accommodated mums very fussy tastes well. The staff can't do enough and are always jolly, helpful and caring. If you want anything done they will always help you. I would highly recommend Southfield and our mum is now staying and doesn't want to leave!

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A clean, light, airy environment. Staff are very warm and professional and always available. The maintenance is very good and the catering fulfils Dad's tastes and needs - food is presented well and appears fresh and home made. Overall we feel Dad is safe and well cared for.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I can say I was most delighted to find the carers were very helpful and pleasant. Nothing is too much trouble. Maybe it could do with some more carers and at times it's a bit hectic. Food and cooks are very good. I will come to see you again but hopefully not too soon. Lots of love to you all and thank you xxx

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Rooms: Good

Value for Money: Excellent

My mum came to Southfield directly from a stay in hosptial. We were concerned that her loss of liberty - having had her own home - would be a real problem. We need not have worried as the staff made mum feel at home immediately. Both my sister and I would unreservedly recommend Southfield and cannot speak highly enough of the staff and facilities.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Southfield seems a very happy and caring home for the elderly.
The staff are exceptional, attentive and kind. Facilities are adequate but it would be nice to see more garden outside.
My Mother-in-law has settled in very well and we as a family are extremely happy leaving her in their care.
10/10 staff!
Particular mention to the activities coordinator and the cook who are outstanding.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have been visiting my friend since she moved in 3.5 years ago, I have seen her change from a rather volatile, unpredictable character, to a much calmer, more accepting one.
She appears to have settled finally, into the routine and secure environment and seems happier in herself.
I have observed how the staff have consistently managed her with care and sensitivity and can see how this has paid off.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My nan has recently moved into Southfield. It's such a lovely homely care home. My nan has settled into so well and is really happy. All the carers are fantastic and friendly.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Southfield for some years and always says how very well looked after she feels. The staff are very kind and caring and the food, cooked by Southfield's own chef is extremely good and always served up really nicely. Southfield has a happy and homely atmosphere.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am full of praise for the care given to mum, who is at Southfield on respite care after a 6-week spell in hospital. She was very tired and weak as had not been eating or sleeping. Staff are lovely, very caring and always smiling.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Helped my recovery after 6 weeks in hospital after a stroke before going home.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum seems very happy here and seems settled, which is very pleasing.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely staff and nice clean rooms.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum came to the home for respite care and is planning to stay. She feels very well looked after likes the food and loves the cat. Staff are terrific.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All as requested. Good carers.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad originally came to Southfield for respite care but was unable to return home. Fortunately, dad was lucky enough to be able to stay here permanently.
The staff without exception, are dedicated caring and above all, create a cheerful environment. I have watched my dad's health and demeanour improve daily and I feel confident that he is in the perfect place. I would also like to mention that I have also received support - filling out relevant forms - also reassurance and information.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As far as I am concerned, Southfield is very good. The staff are lovely. I join in all activities and the Activities Coordinator helps me join in. I love bingo. I was on respite, now I am staying.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was at Southfields for just ten days, then he was rushed into hospital after having a seizure. During his short time at Southfields he settled in very quickly and was very happy. He joined in with activities that he could and got on very well with staff and residents.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are kind and caring to the residents.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, confident staff with patients as first priority.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at Southfield for 2 months and in that time has rediscovered an interest in life and regained some independence. All the staff have been so kind and encouraging that she is now dancing at exercise class, playing bingo and winning quiz's! Before this she has been very ill and grown extremely depressed. To see her laughing and eating properly making decisions and buying clothes is a real joy. Many thanks to the whole, hard working, pleasant staff.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

A good standard of care is provided. My sister seems to be happy with her care. Staff always very helpful and try to maintain a friendly atmosphere and professional approach to residents.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister in law receives a high standard of care and is happy to live here. The room is of a high standard and she is lucky to have fabulous views of the opposite valley. The food is lovely and fresh and served hot.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The home is amazing. Every member of staff without exception has been so friendly. They helped put my father-in-law's case to social services why he should stay permanently and they succeeded. They have helped turn him around and he is now happy well looked after and this is a huge sense of relief for us. Everyday there are activities and the residents all seem happy to join in. The whole atmosphere is great. They even encourage me to bring my dog in and have entered him into their scruffs competition.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think it is brilliant at Southfield. All the staff are very kind and willing. I am on respite care and I have settled in very well. It will be very hard to find anywhere else like Southfield.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always very friendly and welcoming. Always offered a drink. The rooms are always bright and sunny and smells fresh and clean. Lovely place to visit.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As my friend has only one brother, I pop into Southfield to see her, she used to be my teacher. The staff are very friendly and it is very homely. My friend enjoys being at Southfield and joins in the activities.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A warm and comfortable nursing home. The staff seem helpful. Food seems good. Perhaps there could be more activities. Security is good.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My experience has been excellent. The staff are caring and attentive, with a good sense of humour. The food is good, and there is plenty of it. The home is warm and comfortable with a homely atmosphere. We would not hesitate to recommend Southfield.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Father has been at Southfields over a year now, the staff are excellent, funny and caring. Always clean and tidy. Father is very happy here. On a handful of occasions a few more staff could be useful.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have always found the home and staff to be excellent. My mother was very ill in April 2015 but has been nursed back to better health by some dedicated staff.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

I am a volunteer that used to visit with my dogs but since they passed away I have continued to visit. Southfield is always a happy place and I get a nice welcome when I visit. The staff are very friendly and lovely with the residents. It has a homely atmosphere. I always here good reports about the food. Often when I visit there is entertainment in progress and their is a full program of activities. The communal facilities are clean tidy and kept in good condition. I have no experience of the residents private rooms.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

They are very caring people. They look after my mum in way that we can't. 10/10 for care.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come here every Sunday afternoon to bring one of the residents Holy communion. I always meet with co-operation to get him into the dining room. The staff are always very friendly.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found Southfields to be exactly what my mother and myself have been looking for.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff, lovely facilities. A great place for my nan it's exactly what a home should be.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Myself and aunty visited an older relative who was at Southfields every couple of months or so and she was so happy there. She was clean and her hair was always neat. She spoke so highly of staff. As visitors my aunt and I were always made welcome and given tea and biscuits (lovely) and offered the sitting room to speak with our aunty. Staff always showed compassion and consideration we never saw aunties room but she loved it. Staff were very helpful when aunty died on Christmas eve regarding information.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I visit my cousin every couple of weeks and she appears happy enough and well looked after. The staff are all very friendly and helpful. Apart from that I really cannot comment.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt has been with you for nearly 2 years, I am happy that I know she is safe & well looked after. All the staff are very happy and very kind.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When I have visited Southfield I have always found it to be a very happy place. The staff are very friendly and helpful and everyone seems to be well looked after.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The years that I have visited my friend, I have always though how friendly and kind the staff are. The activities are good, and the folks who live here seem happy, and are treated with respect. Everything is always very clean and hygiene.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic, clean home with amazing staff. Activities can involve all of the family and you are always made very welcome, great organisation, well done Southfield and thank you.
If I could wish for anything it would be to have a little more staff.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend weekly on a regular basis. I'm really impressed generally with everything I find when I visit. I think the signing in book is good, it's a good security measure and I'm sure it makes the residents more safe and secure. I'm always welcomed warmly with open arms by all staff, they are extremely friendly. I have had particular contact with the activity coordinator who I always find friendly, cheerful and helpful. The friend I visit always seems happy and well-cared for. The activity coordinator always tries to encourage my friend to mix with other residents, this makes her more active and social. My friend likes reading and I'm impressed she is provided with library books and reading material. In the summer I like the fact the residents are encouraged to go into the garden which is very well-maintained. I also understand that a hairdresser, chiropodist and physio attend regularly, I think this is marvellous. I believe that Southfields has improved immensely since the St John's organisation took it over.

Thank you for making me feel so welcome and taking care of my friend so well.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I reiterate, the care and consideration that I have experienced with regard my mother, and indeed what I have seen the way that staff deal with other residents is unbelievable, the kindness and consideration is absolute. Thank you. My only criticism is administration, it is not always complete. Messages get lost etc.

My business experience would suggest a good secretary would be an advantage. However I understand your budgets, and would not swap your care factor for administrative excellance.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Robert Strzelczyk, Area Operations Manager, Gloucestershire at Southfield responded to this review on 12 Aug 2015:

Thank you for your review, which I know will be very much appreciated by the team at Southfield. I am glad to have had the opportunity of discussing with you your concerns in relation to administration and hope that this has allayed some of your worries in this regard.

All the staff are very pleasant and always keep us as the family updated with events and activities that our family member has been a part of. The staff treat the visitors as people and always offer a cup of tea as well as doing their job with the residents very well. The area is always very clean and the residents are treated with dignity. I would sum the home up as very safe, friendly, clean and the staff lovely.

How likely would you be to recommend Southfield? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Have found the standard of care very, very good, friendly and caring.

How likely would you be to recommend Southfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Karen

Karen West

Job Title: Home Manager

Joined: 2016

Description:

The residents at Southfield are cared for by a highly dedicated and professional team of approximately 50 employees which includes Care Leaders, Carers, Administrators, Housekeepers and the Catering Team. They are all led and supported by both the Deputy Home Manager and Home Manager.

Karen has worked in care in the private sector for the last thirteen years. During this time she has gained a wealth of experience in caring for older people. Karen has completed NVQ levels 2 & 3 and has also recently completed QCF level 5 in Health and Social Care. Karen has also completed Mental Capacity Training for Managers and Practitioners and is trained in dementia care.

Karen is very passionate about the quality of care that the residents at Southfield receive.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Southfield