Moorhaven

Normandy Drive, Taunton TA1 2JT
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9.6 66 Reviews
  • Moorhaven, Taunton
Moorhaven incorporates the skills of a highly trained team to provide person-centred, tailored support to those with care needs in a comfortable and homely environment.

The home itself consists of five separate ground floor groupings, while there are also beautiful walled gardens. Bedrooms have a nurse call system, and residents have access to IT facilities and Wi-Fi so that they can keep in touch with family and friends who may not live nearby. An Activities Coordinator ensures there is always something to do.
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Care Provided by Moorhaven

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Moorhaven fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Moorhaven to find out the exact price for your requirements.

Contact Moorhaven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moorhaven to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michaela Cooper (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Moorhaven Reviews (66)

9.6

Moorhaven has a Review Score of 9.6 (9.567) out of 10, based on 21 reviews in the last 2 years.
Over all time Moorhaven has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moorhaven
  • 28
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Total of 66, showing 41-60
Review from Maggie Y (Niece of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wanted to say how lovely it is to see my aunt so happy and well. She is now mixing with other residents joining in activities and watching TV (she always refused to in the past).
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Review from Lesley G (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care that mum receives at Moorhaven. I find the staff very friendly and efficient. The staff have a demanding job but carry it out extremely well. I know mum is safe. I would highly recommend Moorhaven.
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Review from A S (Resident) assisted by family/friend published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived in February I did not have much will to survive. I had not been eating much or taking care of myself for some time and was not communicating well. The staff at Moorhaven have helped me turn this around. I now look forward to getting out of bed, I get dressed every day and eat 3 meals
a day, the food is lovely. I have gone from 6st to 9st and I am happy again. The surroundings and facilities are great. I have my hair/beard/nails trimmed and am enjoying my new life. My key worker has been a godsend.
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Review from D P (Son of Resident) published on 5 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father, aged 92, spent the last six months of his life at Moorhaven. The biggest compliment I can give is that having spent the previous 63 years of his life in the same house my father referred to Moorhaven as 'home' within a couple of months of moving in. Indeed, he was flourishing there at the
time of his passing, and he was enjoying his afternoon visits to the garden in particular.
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Review from Christine H (Sister-in-law of Resident) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law has been at Moorhaven since Feb this year. We as a family can't thank the staff enough for their care. We have seen such a difference in him. When he first went there from hospital he would not eat or get out of bed. Now he's up and dressed every day and eating for England. The staff
are always friendly and willing to answer any questions.
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Review from C V (Daughter of Resident) published on 30 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with the way my dad has been treated and looked after. I have no complaints at all, especially in these trying times.
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Review from Steve D (Nephew of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had found living alone at home increasingly difficult and following a weekend disaster when her central heating and electricity failed, Moorhaven accepted her on a Sunday with only a few hours notice. The delay was me getting her there as I live 150 miles away in Surrey. The staff were all very
welcoming and she quickly found her 'feet' and joined in the routine, including the fun afternoon singalongs and other entertainment. Being so distant, I was particularly grateful for the updates and communication from management and staff. When visiting I found the facilities to be everything that could be expected, clean, tidy and efficiently run with attentive and friendly staff on hand. They handled their recent refurbishment with little impact to residents and coped well with the additional Coronavirus restrictions from March. My aunt sadly passed away with dementia in April, but will be thankful to Moorhaven, as am I, for the last two years of her life she happily spent there.
Reply from Rachel King, Marketing & PR Manager at MoorhavenThank you for your kind words about Moorhaven, they are much appreciated.
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Review from David S (Nephew of Resident) published on 7 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly aunt was taken into this care home in April 2019 until she passed away new years day 2020. The staff within this establishment were superb, very attentive, very caring towards my aunt. My wife and I could not fault the care and services that Moorhaven provide.
The staff were the most caring
that I/we had ever come across.
Her room was wonderful and was very comfortable for her needs.
I/we would highly recommend this care home to anyone within the area.
The new manageress and deputy manageress were fantastic.
With regards to this care home, it is going through a refurbishment to update the decor and furnishing at this point in time to bring it up to date and refresh the home.
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Review from Susan G (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming home. My mother is very happy. The only thing is staff no so easily identified since staff went "Mufti".
Other than that, we are very happy with our mum's care.
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Review from Patricia R (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He is well looked after even though he has dementia.
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Review from Mary H (Niece of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle moved in fives weeks prior to my visit. He has settled in well and has been able to surround himself with all his personal items that man so much to him. The home is beautifully clean, welcoming and the staff are always kind, polite and give everyone the time that they need.
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Review from Julia Q (Daughter of Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Moorhaven at 2 hours notice from hospital; she is leaving today after 22 weeks to go to Extra Care Housing. As a family, we could not have wished for a better experience. The manager and staff have gone above and beyond every day to treat Mum with dignity and kindness. She has her challenges,
a preference for nakedness being one of them, but this has always been dealt with professionally, discretely and with initiative, negating any potential embarrassment to family and other residents. Moorhaven is spotless and does not smell; it is run in a way which should be the "gold standard" for care homes. We have always felt welcome and our input valued, good communication is key. It is extremely reassuring to know that Mum's progress with personal care, meals, daily activities and any concerns are recorded in a daily log to support her care. I have rung and turned up randomly. My mum is always presentable and content, something sadly we could not manage, here she is safe, " it's as good as it gets".
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Review from Shirley J (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Moorhaven care home for a few months. As a family we feel so fortunate to have got him a place in such a super care home. The staff are wonderful and nothing is too much trouble. Always friendly and keen to help. The manager runs this care home so very well. It is clean, bright and
all residents appear to be so happy. They take the residents out on trips on a regular basis. They took time in putting lovely Xmas decorations up.
Reply from Lorraine Lock, Manager at MoorhavenWe are very happy to receive such a lovely review. Everyone at Moorhaven strives to deliver a high standard of care and we are grateful that it is recognised by our residents' loved ones, Thankyou!
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Review from Gillian T (Friend of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home with friendly caring staff. A home from home atmosphere. Good food and well organised activities.
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Review from Clare M (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we cannot express our gratitude to Moorhaven enough in words. This home offers just that - "a home". The dignity and care the whole team have offered has been beyond belief and Taunton should be proud to have such a wonderful home as Moorhaven. Our Mum wanted to end her life in Moorhaven
as she felt safe and loved. Every member of staff was fantastic. We had such a battle with the surgery and doctors and the management team all acted as advocates when we lost our strength. Even at the funeral, they ensured the residents had the chance to attend which mum would have loved. The physical and mental support given was outstanding and we are so thankful.
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Review from Susan B (Daughter of Resident) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has gone into Moorhaven for respite, it was just for two weeks and what a change in her I see. She has that sparkle back in her eyes, I have just asked her if she would like another two weeks here and straight away she said yes, as I'm not lonely here.
Staff are absolutely lovely towards
my mother, and I thank them very much for all their help.
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Review from Liz W (Daughter of Resident) published on 25 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother came here just two weeks ago and in that short time is looking and seeming so very much better. She says she is happy here and likes the staff who do not "fuss" her, which is what she likes. From having insisted she wanted always to be in her own home she now wants to stay here. I think she
has been given a new enjoyment of life, all thanks to the kind caring people she has looking after her and company of others.
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Review from Carolyn J (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was moved to Moorhaven at very short notice in May 2016. We have been very pleased with her care. She has dementia but is happy there and all the staff are very friendly and helpful. We have had no worries about her since she moved in and have heard only good and positive things from other
people.
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Review from Bill S (Brother of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was a resident at Moorhaven for 6 years and was happy there. The staff were always attentive and caring, they were sorry to see her leave to be transferred to an EMI unit.
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Review from Linda B (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Moorhaven my father has been much happier both mentally and physically. His medical needs have been addressed as soon as they have arisen and his general well being very much improved. Overall his needs are certainly met and he is very happy with the service provided.
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Moorhaven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Moorhaven is calculated as follows: ( (149 Excellents x 5) + (87 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorhaven is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Michaela

Michaela Cooper

Job Title: Registered Manager

The team and I would like to welcome you to Moorhaven. Moorhaven is a residential home, providing a range of services including long-term care, respite care and day care. We have a dedicated and skilled team, providing exceptional standards of care, meeting the needs of all individuals that choose to live here.


We pride ourselves on providing a welcoming, homely environment. Residents and visitors enjoy our beautiful garden, which benefits from their regular gardening club. Our dedicated Activities team aim to provide an enriching and fulfilling range of activities on a daily basis.


If you are interested in learning more about what we have to offer here at Moorhaven, please get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorhaven to verify any information. View our terms and conditions. Moorhaven has an Enhanced Service - more info.