Moorhaven

Normandy Drive, Taunton TA1 2JT
Review Us
9.5 59 Reviews
  • Moorhaven, Taunton
Moorhaven incorporates the skills of a highly trained team to provide person-centred, tailored support to those with care needs in a comfortable and homely environment.

The home itself consists of five separate ground floor groupings, while there are also beautiful walled gardens. Bedrooms have a nurse call system, and residents have access to IT facilities and Wi-Fi so that they can keep in touch with family and friends who may not live nearby. An Activities Coordinator ensures there is always something to do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Moorhaven fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Moorhaven to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michaela Cooper (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Moorhaven Reviews (59)

9.5

Moorhaven has a Review Score of 9.5 (9.512) out of 10, based on 22 reviews in the last 2 years.
Over all time Moorhaven has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moorhaven
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Review from David S (Nephew of Resident) published on 7 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly aunt was taken into this care home in April 2019 until she passed away new years day 2020. The staff within this establishment were superb, very attentive, very caring towards my aunt. My wife and I could not fault the care and services that Moorhaven provide.
The staff were the most caring
that I/we had ever come across.
Her room was wonderful and was very comfortable for her needs.
I/we would highly recommend this care home to anyone within the area.
The new manageress and deputy manageress were fantastic.
With regards to this care home, it is going through a refurbishment to update the decor and furnishing at this point in time to bring it up to date and refresh the home.
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Review from Susan G (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming home. My mother is very happy. The only thing is staff no so easily identified since staff went "Mufti".
Other than that, we are very happy with our mum's care.
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Review from Patricia R (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He is well looked after even though he has dementia.
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Review from Mary H (Niece of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle moved in fives weeks prior to my visit. He has settled in well and has been able to surround himself with all his personal items that man so much to him. The home is beautifully clean, welcoming and the staff are always kind, polite and give everyone the time that they need.
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Review from Julia Q (Daughter of Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Moorhaven at 2 hours notice from hospital; she is leaving today after 22 weeks to go to Extra Care Housing. As a family, we could not have wished for a better experience. The manager and staff have gone above and beyond every day to treat Mum with dignity and kindness. She has her challenges,
a preference for nakedness being one of them, but this has always been dealt with professionally, discretely and with initiative, negating any potential embarrassment to family and other residents. Moorhaven is spotless and does not smell; it is run in a way which should be the "gold standard" for care homes. We have always felt welcome and our input valued, good communication is key. It is extremely reassuring to know that Mum's progress with personal care, meals, daily activities and any concerns are recorded in a daily log to support her care. I have rung and turned up randomly. My mum is always presentable and content, something sadly we could not manage, here she is safe, " it's as good as it gets".
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Review from Shirley J (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Moorhaven care home for a few months. As a family we feel so fortunate to have got him a place in such a super care home. The staff are wonderful and nothing is too much trouble. Always friendly and keen to help. The manager runs this care home so very well. It is clean, bright and
all residents appear to be so happy. They take the residents out on trips on a regular basis. They took time in putting lovely Xmas decorations up.
Reply from Lorraine Lock, Manager at Moorhaven

We are very happy to receive such a lovely review. Everyone at Moorhaven strives to deliver a high standard of care and we are grateful that it is recognised by our residents' loved ones, Thankyou!

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Review from Gillian T (Friend of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home with friendly caring staff. A home from home atmosphere. Good food and well organised activities.
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Review from Clare M (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we cannot express our gratitude to Moorhaven enough in words. This home offers just that - "a home". The dignity and care the whole team have offered has been beyond belief and Taunton should be proud to have such a wonderful home as Moorhaven. Our Mum wanted to end her life in Moorhaven
as she felt safe and loved. Every member of staff was fantastic. We had such a battle with the surgery and doctors and the management team all acted as advocates when we lost our strength. Even at the funeral, they ensured the residents had the chance to attend which mum would have loved. The physical and mental support given was outstanding and we are so thankful.
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Review from Susan B (Daughter of Resident) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has gone into Moorhaven for respite, it was just for two weeks and what a change in her I see. She has that sparkle back in her eyes, I have just asked her if she would like another two weeks here and straight away she said yes, as I'm not lonely here.
Staff are absolutely lovely towards
my mother, and I thank them very much for all their help.
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Review from Liz W (Daughter of Resident) published on 25 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother came here just two weeks ago and in that short time is looking and seeming so very much better. She says she is happy here and likes the staff who do not "fuss" her, which is what she likes. From having insisted she wanted always to be in her own home she now wants to stay here. I think she
has been given a new enjoyment of life, all thanks to the kind caring people she has looking after her and company of others.
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Review from Carolyn J (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was moved to Moorhaven at very short notice in May 2016. We have been very pleased with her care. She has dementia but is happy there and all the staff are very friendly and helpful. We have had no worries about her since she moved in and have heard only good and positive things from other
people.
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Review from Bill S (Brother of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was a resident at Moorhaven for 6 years and was happy there. The staff were always attentive and caring, they were sorry to see her leave to be transferred to an EMI unit.
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Review from Linda B (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Moorhaven my father has been much happier both mentally and physically. His medical needs have been addressed as soon as they have arisen and his general well being very much improved. Overall his needs are certainly met and he is very happy with the service provided.
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Review from Tony A (Brother of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister around every six weeks and always have a friendly welcome on arrival at the security door, having signed the visitors register. I find the atmosphere is relaxed and cheerful, the staff are helpful. Moorhaven has a central control hub leading from there are the units of accommodation,
bed sitting rooms, each unit has a common room and dining area, looking out on the garden. The decor is bright and cheerful each unit having it's own colour scheme and theme. The gardens are beautifully kept and there is provision for individual garden plots for the more active resident. There is a healthy programme of social activities covering arts, music and workshops. I often stay to dinner, the food is prepared on site and is of a high standard with generous helpings. The management team are always on hand to answer any queries.
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Review from Robin T (Grandson of Resident) published on 1 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorhaven have been caring for my Grandma over the past 3 years and during this time she has been happy and very well looked after. The staff at Moorhaven are always kind, positive and thoughtful. They constantly engage with my Grandma which I'm sure has contributed to her strength and well-being to
date. I enjoy visiting my Gran as she and the staff are always in good spirit! Well done Moorhaven, keep up the awesome work.
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Review from Jane T (Resident) published on 1 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since my mum has been a resident at Moorhaven (3 years) the staff without exception have been excellent with her.


She has Dementia and has had her fair share of chest /urine infections/falls, the staff have always been very quick in contacting the GP's and myself and dealing with the situation

very efficiently.


Whenever myself or my family visit we are always made to feel very welcome and it is evident that Mum is always clean and well looked after.
In the past few weeks Mum's health has deteriorated and she is back at Moorhaven for end of life care and I am so pleased with the care and attention that my Mum is receiving - nothing has been too much trouble.


I would recommend Moorhaven to ANYBODY - The manager and her team are amongst the kindest people I have ever met.

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Review from Ian M (Son of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent nearly six years at Moorhaven. Sadly she passed away on 3/9/2015. Mum was very happy at Moorhaven, she was well cared for and loved by staff at the home. We were always kept up to date on mum's condition. I cannot stress enough the thanks we have for all the staff, always helpful, nothing
too much trouble. They were there for mum at the end.
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Review from Audrie F (Wife of Resident) published on 4 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Months ago I started viewing care homes in view of my husband's decline in health and put our names down because of the large waiting lists for places. More recently with more vicious turns and an admission to an assessment unit, it was confirmed he needed more care than I could manage. As I was in
the security of Moorhaven one day I called in to make an appointment to view at their convenience, and was welcomed in and shown around. I had another place viewing booked, which I was advised to go ahead with and did so confirmed my choice of Moorhaven.
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Review from Debra W (Daughter of Resident) published on 11 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like people to know how pleased I am about Moorhaven care home. My mum, with Vascular dementia goes to Moorhaven for a weeks respite each month. She enjoys being there and I feel the staff have really spent time getting to know mum and endeavour to make her stay as pleasant as possible. When
the time comes for full time care I have no hesitation in deciding that this is where I would like her to be.
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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Moorhaven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.512 for Moorhaven is calculated as follows: ( (155 Excellents x 5) + (85 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 254 Ratings = 4.512
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorhaven is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Michaela

Michaela Cooper

Job Title: Registered Manager

The team and I would like to welcome you to Moorhaven. Moorhaven is a residential home, providing a range of services including long-term care, respite care and day care. We have a dedicated and skilled team, providing exceptional standards of care, meeting the needs of all individuals that choose to live here.


We pride ourselves on providing a welcoming, homely environment. Residents and visitors enjoy our beautiful garden, which benefits from their regular gardening club. Our dedicated Activities team aim to provide an enriching and fulfilling range of activities on a daily basis.


If you are interested in learning more about what we have to offer here at Moorhaven, please get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorhaven to verify any information. View our terms and conditions. Moorhaven has an Enhanced Service - more info.