Moorhaven

I can find no fault at all.

Well, what can I say - these people at Moorhaven are amazing. My mum has been here for eight weeks. They are the most efficient, caring, polite, wonderful and kind people you could wish to meet. My mum has always looked clean and well looked after. Attending to all her needs, they are very careful with the elderly people. What else can I say, amazing place.

Pleased with the care I receive. I would like to say that the only thing we could do with is more hot drinks. It is a long time between lunch and tea.

I felt very sad to have had to do it and each visit for me was a strain. The staff were so kind and understanding toward me and to my partner, so patient with him and within 2 weeks he settled down and is happy.

You’re doing great, young staff particularly are great.

Thank you to the team.

Mum moved to Moorhaven in June 2021 as she became very frail and needed 24 hours care. Her room was satisfactory and had an ensuite toilet which she loved. The food was excellent and Mum got back her appetite. The activities team were inspiring. Mum died in December peacefully in her chair. Thank you to all at Moorhaven for your care for Mum in her last few months.

Just wanted to say how lovely it is to see my aunt so happy and well. She is now mixing with other residents joining in activities and watching TV (she always refused to in the past).

I was very pleased with the care that mum receives at Moorhaven. I find the staff very friendly and efficient. The staff have a demanding job but carry it out extremely well. I know mum is safe. I would highly recommend Moorhaven.

When I arrived in February I did not have much will to survive. I had not been eating much or taking care of myself for some time and was not communicating well. The staff at Moorhaven have helped me turn this around. I now look forward to getting out of bed, I get dressed every day and eat 3 meals a day, the food is lovely. I have gone from 6st to 9st and I am happy again. The surroundings and facilities are great. I have my hair/beard/nails trimmed and am enjoying my new life. My key worker has been a godsend.

My father, aged 92, spent the last six months of his life at Moorhaven. The biggest compliment I can give is that having spent the previous 63 years of his life in the same house my father referred to Moorhaven as 'home' within a couple of months of moving in. Indeed, he was flourishing there at the time of his passing, and he was enjoying his afternoon visits to the garden in particular.

My brother in law has been at Moorhaven since Feb this year. We as a family can't thank the staff enough for their care. We have seen such a difference in him. When he first went there from hospital he would not eat or get out of bed. Now he's up and dressed every day and eating for England. The staff are always friendly and willing to answer any questions.

I'm very happy with the way my dad has been treated and looked after. I have no complaints at all, especially in these trying times.

My aunt had found living alone at home increasingly difficult and following a weekend disaster when her central heating and electricity failed, Moorhaven accepted her on a Sunday with only a few hours notice. The delay was me getting her there as I live 150 miles away in Surrey. The staff were all very welcoming and she quickly found her 'feet' and joined in the routine, including the fun afternoon singalongs and other entertainment. Being so distant, I was particularly grateful for the updates and communication from management and staff. When visiting I found the facilities to be everything that could be expected, clean, tidy and efficiently run with attentive and friendly staff on hand. They handled their recent refurbishment with little impact to residents and coped well with the additional Coronavirus restrictions from March. My aunt sadly passed away with dementia in April, but will be thankful to Moorhaven, as am I, for the last two years of her life she happily spent there.

With regards to this care home, it is going through a refurbishment to update the decor and furnishing at this point in time to bring it up to date and refresh the home.

Other than that, we are very happy with our mum's care.

He is well looked after even though he has dementia.

My uncle moved in fives weeks prior to my visit. He has settled in well and has been able to surround himself with all his personal items that man so much to him. The home is beautifully clean, welcoming and the staff are always kind, polite and give everyone the time that they need.

My mum moved to Moorhaven at 2 hours notice from hospital; she is leaving today after 22 weeks to go to Extra Care Housing. As a family, we could not have wished for a better experience. The manager and staff have gone above and beyond every day to treat Mum with dignity and kindness. She has her challenges, a preference for nakedness being one of them, but this has always been dealt with professionally, discretely and with initiative, negating any potential embarrassment to family and other residents. Moorhaven is spotless and does not smell; it is run in a way which should be the "gold standard" for care homes. We have always felt welcome and our input valued, good communication is key. It is extremely reassuring to know that Mum's progress with personal care, meals, daily activities and any concerns are recorded in a daily log to support her care. I have rung and turned up randomly. My mum is always presentable and content, something sadly we could not manage, here she is safe, " it's as good as it gets".

My dad has been in Moorhaven care home for a few months. As a family we feel so fortunate to have got him a place in such a super care home. The staff are wonderful and nothing is too much trouble. Always friendly and keen to help. The manager runs this care home so very well. It is clean, bright and all residents appear to be so happy. They take the residents out on trips on a regular basis. They took time in putting lovely Xmas decorations up.