Oak Trees

Rhode Lane, Bridgwater TA6 6JF

Oak Trees offers an ideal environment for long-term care delivered by a team of highly-trained staff. The residential home in Bridgwater is also able to offer dementia care in its own specialist suite, end-of-life care, respite and day care.

Together with quality care, the home focuses on allowing each resident to live independently, providing access to a wide range of activities. The home also has significant IT facilities, including Wi-Fi and Skype.

Group: Somerset Care

Person in charge: Sharon Payne (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 68

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £680 – £850 (These prices are only a guideline, please contact Oak Trees to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Oak Trees: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.3 (maximum of 10) for Oak Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Oak Trees in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.25 for Oak Trees is calculated as follows: ( (9 Excellents x 5) + (27 Goods x 4) ) ÷ 36 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.074 Points relating to the number of positive Reviews for Oak Trees is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.6 Target = 0.074

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.3 Oak Trees has a Review Score of 7.3 (7.324) from 3 Reviews


Average Ratings

  • Excellent
    0
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak Trees?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak Trees

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1

All the staff at Oak Trees have their own special qualities and are very supportive and true professionals to both residents and relatives alike.

My mother is on the Dementia unit at Oak Trees and I am pleased to say that every single member of staff that I and my mother have come into contact with have delivered an excellent service. This is greatly helped by the same staff working continuously on the unit as they provide a familiar face not only to my mother but to all residents and helps to ensure residents feel safe and secure in their surroundings, in a world that is very confusing for them.

The staff at Oak Trees work extremely hard every day to achieve the right outcome for the residents in their care and always go the extra mile.

How likely would you be to recommend Oak Trees? Extremely Likely

Overall Standard

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Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   4.3 out of 5

I regularly visit Oak Trees. I'm always greeted with a friendly smile and asked about my wellbeing. I then go to my wife's section where I'm always informed how she's been then offered a cup of tea by one of the friendly staff. If there is a problem i.e medically, I am informed immediately at home. She has a very good ensuite room with plenty of cupboard space overlooking a garden.

How likely would you be to recommend Oak Trees? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.1 out of 5

I enjoyed my day at Oak Trees with my father./ A nice Christmas dinner and tables looked lovely even a sherry was thought of. Everyone was well catered for and staff were great to say they were "at work" on a day to be with their families. 10/10 for hospitality and a lovely bonus was seeing the Salvation Army brass section come in and entertain us. Staff and residents were emotional.

How likely would you be to recommend Oak Trees? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Oak Trees

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Bed Vacancies

2 Bed Vacancies

posted 19 Apr 2018

Both vacant rooms are situated on the first floor. 1 is a large room with ensuite facilities and garden views. The other room is of a medium size and has been recently refurbished

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oak Trees