Alexander Heights Residential Home

28 Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF

This delightful residential home offers care and support to individuals without dementia. The well appointed rooms offer elevated views across the grounds of Avon Park. Each room has an ensuite and some have showers. Assisted bathrooms are available for those who enjoy a bath.

There is a choice of lounges and dining rooms and the view from the main lounge is stunning.

Alexander Heights is one of three small care homes situated in the grounds of Avon Park Retirement Village. The homes benefit from being part of the village community and are well supported by a retained GP.

Group: HC-One

Person in charge: Sara MacCormack (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 27

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexander Heights Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Alexander Heights Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Alexander Heights Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Alexander Heights Residential Home is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) ) ÷ 36 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.036 Points relating to the number of positive Reviews for Alexander Heights Residential Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.6 Target = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Alexander Heights Residential Home has a Review Score of 8.7 (8.703) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Heights Residential Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexander Heights Residential Home

  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

Really happy with the care given to my mother. She is happy and feels safe in her surroundings. Thanks team.

How likely would you be to recommend Alexander Heights Residential Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My sister has been a resident of Alexander Heights for about 16 months and has settled in well. She is cared for very well by friendly and caring staff. Her privacy is respected with help available when she asks for it.
She enjoys the distraction of the afternoon activities such as Scrabble. She is also able to go for short walks within the pleasant grounds and has a great view from her window.
Overall the care home has been very satisfactory.

How likely would you be to recommend Alexander Heights Residential Home? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

My father was a resident at this care home before he passed this year in January. I was very pleased at the way he was supported.
The staff were very professional and even though my father had challenging needs, the staff were well trained and knew how to support him. They were very friendly, trained and professional. I would greatly recommend this care home.

How likely would you be to recommend Alexander Heights Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 16 Apr 2018

Residential care. Newly refurbished. All rooms contain an en-suite and some with wet rooms including a shower. Lovely large rooms with all furniture supplied. Set in the lovely location of Limpley Stoke, overlooking Bradford on Avon and views beyond. Will consider Social Services rates.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexander Heights Residential Home