Bartlett House, Andover, Wiltshire
Bartlett House, Andover, Wiltshire
Bartlett House, Andover, Wiltshire

Bartlett House is registered for forty-nine residents and offers a team of skilled and friendly carers, able to offer care for older people and those with dementia, while also being able to welcome adults with a learning disability.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Sandra Burrows (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 49

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Bartlett House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Bartlett House has a Review Score of 9.4 (9.413)

The Review Score of 9.4 (maximum of 10) for Bartlett House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Bartlett House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for Bartlett House is calculated as follows: ( (132 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Bartlett House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.8 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bartlett House?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bartlett House

  • Daughter of Resident/Service User
    8
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

This home is a "home" and has a lovely friendly atmosphere.
All of the staff are welcoming and very caring.
All the little touches in the décor make it feel like home ie flowers on every table in the dining room and the tables set with tablecloths etc at mealtimes.
I could not wish for my mum to be anywhere else, and am so happy that she is in a safe and caring environment.
Bartlett House is what a care home should be, and is a shining example of how care homes can be.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home and staff have been fantastic in helping and supporting - and continuing to do so - both myself and Mum in her transition to the home, enabling the 'permanent resident status' side of life to be accepted. All very smooth, professional and kind.

Thank you to all!

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My elder sister was admitted to Bartlett House in March, on release from hospital after a hip injury and complications.
I live in Scotland and this was my first visit. I was immediately impressed by the atmosphere on entering and the friendly, professional approach of all the staff.
My sister has been an easy patient but the management and staff are doing all they can to settle and keep her.
It will be a challenge but I sincerely hope they succeed, as she could not be in a better place.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am extremely pleased with the overall care of my mother. The staff are very understanding and patient with all of the residents. Excellent care all round.
My mother is very happy. Administration for payment of fees and personal goods is also excellent and very efficient.
The staff take their time to get to know the residents, despite being run off their feet. Everyone is wonderful and in my eyes deserve more money and praise for the difficult job they do.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very impressed. The home has an excellent atmosphere from the moment you enter. All staff have been exceptionally helpful and understanding proficiently and professional standards are very high. Difficult situations are handled with great tact and challenges met very positively. We believe we are very lucky to have found this home.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has always said that she is very well looked after by the lovely smiling staff.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at this care home are reliable, caring and so conscientious in the care they give to all of the residents. They have unlimited patience with all of them.
It is lovely to see them encouraging the residents to join in with the daily activities.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father was a resident at this home from December 2015 to the stated date. The care he received was top quality, and the staff at the home always seemed to have my fathers best interests at heart. The home gave me ample time without pressure to find a nursing home when he deteriorated to need that form of care. My father felt at home there and was disappointed to have to leave. I would have no trouble in recommending this home to anyone looking for a good home for their loved one

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum settled into her respite period very easily and was extremely happy with all the staff and care she received. When visiting her the staff were always accommodating and friendly. Longer term mum would like to come back subject to all conditions being correctly in place from her end. I cannot thank you all enough for the care given by the staff that I met during her respite period.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was unsafe at home, leaving the front door open at night. Since going into the home, she is well cared for, kept clean and well fed. She seems much happier, has her hair and nails done regularly. Enjoys activities and made friends with some of the residents.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am completing this form for my mother in law who passed away on Aug 9th 2015. The family have nothing but praise for Bartlett House and all members of staff working there. My mother in law was treated with respect, support and dignity whilst she was a resident of the home for nearly three years. Unfortunately she died on Aug 9th, but I know she was happy to be there.

How likely would you be to recommend Bartlett House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sandra Burrows, Home Manager at Bartlett House responded to this review on 14 Aug 2015:

Thank you so much for your very kind review. It was our pleasure and privilege to look after your mother-in-law, who is missed by us all. We are pleased that she was happy here and your comments are much appreciated by all the team.

My mother has only been at Bartlett House for a few weeks, but she seems happy, the staff are always happy and pleased to help. Everyone seems happy, nice and clean. It is a lovely place, all are happy. Both my daughters are carers and they have visited mum and both are pleased with the place saying its fun and a happy place. Nothing is too much trouble!!

How likely would you be to recommend Bartlett House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother entered the above care home in March 2015, she has improved in health since her arrival. My only gripe is that her clothes seem to disappear although every item was named. I think that she could do more rather than sit in a chair all day but that is just my opinion.

How likely would you be to recommend Bartlett House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Sandra Burrows, Home Manager at Bartlett House responded to this review on 10 Aug 2015:

Thank you for your review. We appreciate your comments, which will help us improve the way we care for and support our residents. I am sorry you have experienced some difficulties with laundry. There have been problems recently due to a vacancy but we have now recruited a new colleague to this post which should improve the service we provide. However, please don’t hesitate to raise any continuing concerns you may have in this regard. In relation to activities, we do organise a full and wide ranging programme on most days, both for groups and on an individual basis. Everyone is encouraged to join in as they wish, but if residents choose not to do so, you will appreciate we do have to respect their wishes. If there is a particular activity which might appeal to your mother, please do let the Activity Co-ordinator know and it can be included within the programme. Again, please do discuss any ideas or preferences with the team or with me at any time.

I would like to take this opportunity to express how excellent the care is at Bartlett House. The staff are friendly, helpful and make it their business to get to know the residents and their families so that they are able to hold personalised conversation and do activities that are relevant and therapeutic for the residents. Any concerns are reported to the family and medical assistance is sought if necessary without delay. I am happy with all aspects of care given.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Bartlett house is always immaculately clean. The gardens are well kept. The staff are always cheerful. Care for my mother-in-law is excellent I cant praise all at Bartlett House enough. To me it is an outstanding care home.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When we visit the residents the carers all seem calm and relaxed, in a happy environment. It was a warm day, there was squash readily available on the tables to keep residents hydrated along with a few crisps. They seem to wash and change everyone for bed from 7 pm to make it cooler for them, and a smoother 'no mad rush' in the evening. Tea, horlicks, milk and flavoured milk is offered along side biscuits before bed. My nans room is always clean, tidy and the care book is filled in with nice things to read. My nan has dementia and had cracked skin on her legs when she arrived at Bartlett House two years ago, the dry skin is now gone and she seems brighter. Everything they are doing is favourable and creates a lovely place to be.

How likely would you be to recommend Bartlett House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Sandra

Sandra Burrows

Job Title: Home Manager

Joined: 2012

Description:

Bartlett House is a 49 bedded care home that offers its service to both residential and dementia clients. The residents are looked after by a team of staff that include carers, ancillary and an administrator. The manager is supported by a Head of Care and 3 Care Leaders.

Sandra has been the manager at Bartlett House since January 2012. She has over 16 years experience working for Hampshire County Council in the care industry. She worked her 16 years in Hampshire in one Care home until its closure in November 2011.

Sandra has been a Home Manager at Bartlett House since January 2012 where she prides herself in offering a warm and homely environment to care for the residents. All the staff receives training so they have the skills to offer an excellent standard of care to all our residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bartlett House