Highfield Residential Home, Marlborough, Wiltshire
Highfield Residential Home, Marlborough, Wiltshire
Highfield Residential Home, Marlborough, Wiltshire

Highfield Residential Home is a well-established, fully equipped, comfortable care home. The original late Victorian house has been skilfully modernised, retaining its homely charm.

Caring, loyal and well-trained staff provide personalised care and support to residents in a warm and friendly atmosphere. Staff get to know residents well, and relationships are based on dignity and respect.

Healthcare needs are closely monitored, and they are well supported by the local surgery and district nurse team.

The home’s manager has worked at Highfield for over 25 years. She is hugely experienced, and is passionate about providing uncompromisingly excellent, kind, compassionate and person-centred care for all residents.

Activity and entertainment is planned around the interests and preferences of residents and with their involvement. Daily activities, offered mornings and afternoons, include musical entertainment, sing-alongs, gentle exercise, games, Scrabble, reminiscence, craft activities, trips out and presentations on subjects of interest.

Tasty home cooked meals are prepared by enthusiastic chefs and the menu is planned to meet the preferences and dietary needs of residents.

Group: Crosscrown Ltd

Person in charge: Mel Sherrard (Registered Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 2

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £795 – £955 (These prices are only a guideline, please contact Highfield Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Highfield Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Highfield Residential Home has a Review Score of 9.8 (9.833)

The Review Score of 9.8 (maximum of 10) for Highfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Highfield Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Highfield Residential Home is calculated as follows: ( (212 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Highfield Residential Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 21 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highfield Residential Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highfield Residential Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

As I live in Holland I was unable to visit my late mother as often as I would wish, but I knew she was in the best hands and I was able to return home after each visit knowing she was being well cared for and most importantly, happy. There was always a lovely atmosphere, a great variety of food and plenty of activities for those who wanted it. I cannot praise the staff at Highfield enough for the way she was treated with kindness and I would go as far as to say, love. Having lived there for 3 happy years my mother passed away peacefully in her own room being treated with care and respect until the very end. Thank you, the manager and your wonderful team.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Thank goodness for Highfield!
The three years my mother spent there were full of fun, compassion, respect and friendship.
When she first arrived she enjoyed playing board games, walking in the beautiful gardens and going on organised outings.
As she became more frail, her needs differed and were accommodated.
She settled in the lounge, loving the entertainment, the friendship, the attention of the amazing staff and feeling part of a large family.
She was safe and cared for, but most importantly happy, joining in the daily activities.
The attention, professionalism and affection she received during her final days was exemplary.
A truly amazing care home.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved to Highfield when she could no longer live alone. Her room, the house and gardens became home from home, warm and welcoming but safe and secure. Mum was encouraged to maintain an independent, active lifestyle whilst her everyday worries were removed. Mum was consistently cared for with kindness, dignity, respect, calmness and always as an individual, her continued health and comfort their priorities. As a family, we dropped in on any day to see mum. We were invited to all the events and the staff/management were ever present and readily available. We were involved with mum in all decisions relating to her welfare but Highfield, when necessary, over the years anticipated or responded to her changing needs - updated her room; tempted her appetite, increased her medical and physical help- or kept her company when she couldn't leave her room. This personal care continued to the end. It was the best thing ever for mum to move to Highfield it extended and enhanced her life and she viewed- as do we all- that everyone there was part of her extended family.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum would have lived at Highfield for 5 years in August. Sadly, she died at the beginning of April aged 93 years. She arrived as a frail old lady who didn't want to leave her home and within 2 months, Highfield was her home. Her room was filled with her possessions, she had friends and the staff were part of her family. Mum was always treated with dignity and respect, her memories and interests shared, nothing was too much trouble. Towards the end of her life, staff took the initiative about mum's health, but we were consulted at every level on decisions.
Mum enjoyed life-activities, hair, nails, feet, trips out, music, "happy hour" and Highfield's beautiful garden which hosted family events throughout the year. The home has had an excellent makeover creating a classy, bright environment. Having visited mum four times a week at all hours. The standard is consistently high. I miss mum but also the staff who became friends and showed us all nothing but care, courtesy and consideration.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A beautiful well led Care Home, offering the highest quality of care.
Kind, attentive staff, that put the service user first.
A real home from home. I would not hesitate to have my family stay here.
Delicious food, beautiful surroundings, with a lovely garden. Nothing is too much trouble for the staff and management of Highfield Residential Home.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family placed our much loved Uncle into Highfield.

The care was exemplary; he was treated with dignity, compassion and the highest care possible. The staff always showed kindness and respect to us. His passing was treated with sensitivity and love. The staff were always helpful, smiling and friendly. The room was beautiful, the food was presented like a five-star hotel. Every need was met. We could not have got anything better.

The staff worked as a team with a professional and caring attitude. The staff were always proactive and quick to notice any changes in his condition. The staff responded to any medical needs involving other professionals where necessary. The Manager was always available to talk and showed insight, sensitivity and managed the home and staff in a professional but warm and caring way. The staff were all, without exception, professional in their approach to his care.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother who was an active 93 years young, decided that she would like a trial period for four weeks at a residential home. After visiting several homes within 5 mile radius of her family, we found none were suitable. After a further internet search, we found Highfield Residential Home in Marlborough, which immediately looked different, with a comfortable, homely lounge, split into several areas; very different to most where the upright chairs are grouped into a circle.

After an initial visit, Mum decided to move in for a 4-week trial period. She loved her room, the facilities and the cheerful staff. She stayed for just over 3 years until she passed away.

The atmosphere created by the caring, cheerful staff and the wonderful home-cooked food makes Highfield a true 'home from home'. They treated Mum with a level of dignity that she would not have received in a hospital.

As relatives, we shall maintain contact with the staff who have also become our friends.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Highfield is a residential care home that feels like 'home'. It has a cosy and welcoming atmosphere. The staff display warmth and affection towards their residents as well as providing excellent care for their physical needs. Family members are very much included and made to feel welcome. They provide a range of activities which they change to meet the interests of the individuals. The variety and choice of meals is fantastic and the quality is that of the very best home cooking. My mother happily spent her final years at Highfield and I can't thank the staff enough.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not praise Highfield Care Home 'more highly'! The staff are always smiling and residents are always treated with dignity and respect, even through trying and different circumstances. Nothing is too much trouble.
The rooms are attractively furnished, scrupulously clean, light and airy, all necessary equipment available. Medical practitioners are on hand when needed.

Highfield exudes a happy atmosphere - visitors are greeted personally and made welcome, refreshments offered. Residents are encouraged to take part in various activities provided. The manager is always available to discuss the well-being and care arrangements of the residents.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my mum received for a period of two years was exceptional. Highfield Residential Home run a holistic approach to the care of the residents and the families. All staff were extremely proactive with the care given meeting every need of all residents. A very home from home homely approach to the care of residents. Responding well to the medical needs and offering a range of activities to keep up interest.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident in Highfield for 14 months. She was made very welcome, the staff were kind, respectful and caring. They made every effort to make her feel at home.
Sadly her condition deteriorated last year and refused at the age of 92, to be transferred to hospital. She received end of life care administered by the GP and district nurse. What impressed me was the wonderful teamwork between the nurses and the staff at Highfield and the kindness of sympathy shown to myself and all the family.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Excellent care of our mother, especially in her last days. Also care for us as her relatives.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The manager and her team at Highfield run an excellent care home, where my aunt has been a resident for just over a year.
The home is comfortable, clean and in lovely surroundings. The staff are very caring and food is delicious.
Well done.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother received excellent care in the last weeks of her life. Nothing was too much trouble and the staff gave her and the family a great deal of support and care.
Mum enjoyed her time at Highfield. Her room was lovely with a garden view and knowledgeable care. Highfield is managed well and the staff are well trained. The food is excellent and the premises are well maintained.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From our first contact, the manager was welcoming and efficient, making our mothers move from the north as easy as possible. Throughout her eight-month stay, our mother was obviously happy, stimulated and extremely well cared for, with her personal preferences fully met.
Management and carers alike were very friendly and welcoming to us all. In an emergency the manager and her team were calm and professional, we knew our mother was safe.
She was able to end her days in her own bed, expertly looked after. We were especially touched that carers 'popped in' to see her one last time, indicating the bond that had developed between them.
We could not have found a better home for our mother.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Highfield and was so well looked after with kindness always. I will always be grateful to the staff for making me feel mum was happy and treated with dignity and compassion she deserved, right up until she passed away peacefully. My family were looked after in the same way. Thank you so much.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mother received in Highfield was excellent. Staff and management were very helpful during a long and difficult period.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is located on the outskirts of Marlborough, a five-minute walk from the town centre. Both of my parents were residents in this home. Once inside, you are immediately impressed with the welcoming good humour of the staff, who were always extremely helpful to visiting guests. The building has retained its homely character and is kept comfortably warm, but this does not in any way take from the exceptionally high level of care provided. There is a very good staff/resident ratio and this was reflected in the generally relaxed form of my parents whenever I visited them. The food was of a very high standard.

The grounds are kept very well, and make an attractive location on warm sunny days for the residents. Activities, both inside and out, are regular and enjoyable and the annual summer fête is not to be missed. My family will always be grateful for the comfort and care provided by Highfield Residential Home.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have had involvement with many care homes over the last few years and this home where my aunt spent her last 3 years, very happily I must add, was the most outstanding in every way. The staff and management were exceptional.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my mother and father were cared for at this home for several months.

The care offered to my mother and father was gentle, sensitive and understanding. The food was excellent, the room comfortable and every effort was made to accommodate their, and our needs. Because there is a low turnover of staff, residents and their families get to know the carers well, and vice versa.

Staff took their time to encourage both of my parents to take part in the community life of the home and there was a wide variety of activities on offer every week.

My mother, in particular, took great delight in the garden and came alive there. She would be happy to go outside whether it was hot or cold.

We looked at other homes, but could not have been more happy with our choice.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was not keen to move out of her own home, and as a family, we were anxious about how she would find it. However, from the day of her arrival - on the evening of a Bank Holiday, when one might have feared a limited service - she was made welcome in every way, and that level of support and friendly care was maintained for every day of the nine months she spent there. Visiting was always a pleasure because it felt like a community, based as it is in what was originally a large family home. Residents are free to spend time in their own rooms, but my mother enjoyed being in the shared sitting room and taking a part in the activities. One thing which particularly impressed us was the spirit of teamwork which the manager encourages: staff are clearly encouraged to share roles, and they treat residents like friends. They are also quick to notice symptoms of distress or illness and respond sensitively to any concerns expressed by relatives. We never regretted choosing Highfield.

How likely would you be to recommend Highfield Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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