Hillcrest House

34 Avonpark, Winsley Hill, Limpley Stoke, Bath BA2 7FF

Hillcrest House, Bath, Wiltshire
Hillcrest House, Bath, Wiltshire
Hillcrest House, Bath, Wiltshire

This friendly and attractive care home offers bespoke residential care for people with short term memory loss and dementia. Emphasis is on providing the individual care and support required to help ensure each person gets the best out of every day. Each room has an ensuite and there is a choice of sitting areas and outside spaces.

Hillcrest House is one of three small care homes situated in the grounds of Avon Park Retirement Village. The homes benefit from being part of the village community and are well supported by a retained GP.

Group: HC-One

Person in charge: Janet Rowland (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish, Tagalog, Ukrainian

Single Rooms: 30

Shared Rooms: 2

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single from £950 (These prices are only a guideline, please contact Hillcrest House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

There is a large parking area on the left hand side of the drive just after you enter Avonpark. Disabled parking is available outside of the Home; just follow the blue signs

Latest Care Quality Commission* Report on Hillcrest House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Oct 2017

Specialist dementia care unit for those with mild, moderate and severe dementia. 10 bed unit for those with mild impairment on one level and 28 beds on a separate level for those with moderate to severe impairment. Some rooms have en-suites. Communal lounge. Residents are able to bring their own furniture. Lovely roof terrace. Social Service rates considered.

Reviews

8.5 Hillcrest House has a Review Score of 8.5 (8.497)

The Review Score of 8.5 (maximum of 10) for Hillcrest House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hillcrest House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Hillcrest House is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.941 Points relating to the number of positive Reviews for Hillcrest House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.8 Target = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillcrest House?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillcrest House

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1

In the last year, there have been many improvements in Hillcrest. The staff are friendly, caring and seem to have a very good rapport with the residents. The atmosphere is relaxed, happy and homely. My mother is always clean and well presented. Her room is kept to a high standard and she appears very happy. If there are any problems, staff are quick to communicate them to us and appropriate action taken. We are very happy with her care.

How likely would you be to recommend Hillcrest House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff are very friendly and welcoming. The decorations and entire surrounding make it feel so homely. It is well organised and with great team work. The interaction with staff and residents was great. Very supportive to residents and families. My friend's nan has now passed away.

How likely would you be to recommend Hillcrest House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The family are very happy with the facilities and staff at Hillcrest House. My mother is very happy at the home and feels well cared for. The food is of good quality and healthy. Her health care needs are well understood and supported.
The staff are friendly and caring and do their best to entertain residents. Her room is kept clean.
We would highly recommend this home.

How likely would you be to recommend Hillcrest House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillcrest House