39 Fox Hollies Road, Acocks Green, Birmingham B27 7TH
Owner: The Grey Gables Trust
Person in charge: Claire Bracey (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age
Single Rooms: 40
Rooms with ensuite WC: 40
Weekly Charges Guide: Personal Care Single £475 – £495 (These prices are only a guideline, please contact Grey Gables to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Grey Gables: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Grey Gables has a Review Score of 4.3 (4.333)
The Review Score of 4.3 (maximum of 10) for Grey Gables is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Grey Gables in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Grey Gables is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Grey Gables is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Bev W (Daughter of Resident) on Wednesday 11 November 2015. Relates to September 2015.
Would like to thank all staff at Grey Gables for their care of Mum whilst with them. Their staff are very dedicated and Mum was made to feel so welcome from day one - the Chef was so accommodating to Mums needs no matter what time of day. Was dreading Mum going into a home after so long being cared for at home but she really enjoyed the company there. Thank you for your help.
How likely would you be to recommend Grey Gables? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Grey Gables