Alexandra House

Hillborough Road, Olton, Solihull, Birmingham B27 6PF

Alexandra House is a modern purpose built care home, catering for 36 older people in nicely furnished and decorated self-contained rooms. The home certainly has a welcoming atmosphere with a number of bright and airy informal sitting areas - including a very popular large conservatory. The home is located in safe & secure environment with pleasant landscaped gardens, and every room has a nice outlook.

Most importantly though the home is well run by a highly qualified manager and an experienced team of dedicated staff who have received specialist training in caring for people with dementia. They provide continuity of care and most of staff here have worked for the Trust for many years. Professionals engage the services of a professional firm of specialist caterers who prepare and cook all meals ‘on site’. They are highly experienced in this area, consult with residents on menu planning and are able to cater for people with special dietary needs.

Providing individually tailored care plans and then actually delivering consistently high care services is without doubt the number one priority for everyone involved.

The Home benefits from the latest assistive technologies, for example, all bedrooms (and communal areas) are linked to the ‘nurse call’ system which enables help to be obtained when needed by ‘on site’ care staff - day or night.

Alexandra House is registered with the Care Quality Commission and enjoys an excellent reputation from the regulators, Solihull Council, and local health care professionals. Organise regular visits from dentists, the chiropodist, opticians, and the district nursing team.

Group: Sir Josiah Mason Trust

Person in charge: Susan Taylor (Residential Care Home Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 36

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single from £550 (These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexandra House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Alexandra House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Alexandra House is calculated as follows: ( (11 Excellents x 5) + (13 Goods x 4) ) ÷ 24 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.139 Points relating to the number of positive Reviews for Alexandra House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Alexandra House has a Review Score of 7.6 (7.597) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra House

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother lived at Alexandra House for over two years until she passed away at the age of 105 years. During this time we visited regularly and always found the staff very caring, helpful and friendly. The home has a happy, warm and welcoming atmosphere. We cannot thank the staff enough for the kindness, compassion and support they gave to Mom and ourselves.

How likely would you be to recommend Alexandra House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mother very comfortable during her stay, staff very attentive and help is never too far away. Caring atmosphere between both the staff and amongst residents. Number of rooms/residents is right quantity. This moderate size of home allows everyone to feel "at home" with each other. Both staff and residents daily routine is soon fallen into and residents are happy with this routine.

How likely would you be to recommend Alexandra House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

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