Fernwood Court Care Home

300-310 Wolverhampton Road West, Bentley, Walsall WS2 0DS

Fernwood Court Care Home, Walsall, West Midlands
Fernwood Court Care Home, Walsall, West Midlands
Fernwood Court Care Home, Walsall, West Midlands

Fernwood Court is a Walsall care home, well-located for shops and other amenities, that takes care of up to fifty-nine mental health related care packages.

Service users with dementia, Alzheimer's, or with learning disabilities are well provided for with the skilled care and extensive experience available.

The service comes from the portfolio of Four Seasons Health Care, the largest UK care provider, allowing carers access to extensive care industry knowledge.

Group: Four Seasons Health Care

Person in charge: Kim-Marie Donaghy (Home Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Fernwood Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Fernwood Court Care Home has a Review Score of 9.1 (9.133)

The Review Score of 9.1 (maximum of 10) for Fernwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Fernwood Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Fernwood Court Care Home is calculated as follows: ( (48 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.508 Points relating to the number of positive Reviews for Fernwood Court Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.8 Target = 0.508

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fernwood Court Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fernwood Court Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

My mother has been in this care home for three and a half years now. It took her a very long time to settle in but during that time, especially as her dementia has advanced, plus her mobility becoming poorer, she appears to be very happy now.
However, when staff levels become short due to holidays or sickness, it is much tougher going for the staff on duty but they do manage very well.
On the whole, Mum is well looked after and safe, which has helped prolong her life.

How likely would you be to recommend Fernwood Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Fernwood Court Care Home responded to this review on 15 Sep 2017:

Thank you for your kind comments about your recent experience at Fernwood Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

This was one of the best care homes that my dad has been in.
The staff were so helpful and kind and treated my dad with the utmost of respect.
The manager was very helpful with all the processes that were involved in sorting out the respite for my dad's stay.
I would recommend this care home to anyone.

How likely would you be to recommend Fernwood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care home, very good carers with a friendly nature. Lots of activities to stimulate the residents and the administration is very good, The food is exceptional with a varied diet. So that my mother can enjoy chocolate, they melt it down for her. They go out of their way to please the residents. I can fully recommend this care home.

How likely would you be to recommend Fernwood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our relative settled into Fernwood Court Care Home straight away the staff are all friendly, helpful and treat the resident with dignity at all times. The dining room always looks lovely and inviting with a choice of food and help for residents who need it. From the managers, carers to the cleaning staff you always have a warm welcome when visiting. We would highly recommend Fernwood Court Care Home a lovely clean, bright and friendly home.

How likely would you be to recommend Fernwood Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I visit my grandad he seems happy and settled. Any issues he has is easily resolved by the staff. My grandad is very self-sufficient so he is supported very well with his independence. Staff there always seem caring and show support to residents. They are very helpful. I'm pleased with all that I have seen. Being a care assistant myself at another home I know what to look out for. I have no complaints or concerns.

How likely would you be to recommend Fernwood Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

When my father entered Fernwood Court, he was quite poorly and distressed after the loss of my mother a year earlier. With the committed care, friendship and patience of the staff he is now a happy, content and loving man once again. He feels he has a purpose in life again, engages with residents and staff alike. I've got my dad back.

How likely would you be to recommend Fernwood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Fernwood Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Fernwood Court Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fernwood Court Care Home