Abbey Lodge Care Ltd

Cranmere Avenue, The Wergs, Tettenhall, Wolverhampton WV6 8TW

Abbey Lodge Care Home provides a homely environment for personalised care, that is also tailored towards the needs of clients diagnosed with a dementia.

In a secure and hygienic environment a professional team safeguard the dignity of each individual, with regular discussions and observations to check on progress.

Care plans include input from residents and also their loved ones where possible.

Group: Jasvinder Takhar

Person in charge: Geraldine Dwyer (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £310 – £358 , Personal Care Shared (per person) £300 – £320 (These prices are only a guideline, please contact Abbey Lodge Care Ltd to find out the exact price for your requirements.) (These prices are only a guideline, please contact Abbey Lodge Care Ltd to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Abbey Lodge Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.3 Abbey Lodge Care Ltd has a Review Score of 7.3 (7.285)

The Review Score of 7.3 (maximum of 10) for Abbey Lodge Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Abbey Lodge Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.077 for Abbey Lodge Care Ltd is calculated as follows: ( (50 Excellents x 5) + (62 Goods x 4) + (23 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 143 Ratings = 4.077

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.208 Points relating to the number of positive Reviews for Abbey Lodge Care Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbey Lodge Care Ltd?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbey Lodge Care Ltd

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

We, as a family, are continually grateful and pleased with the care shown towards our loved one. If we have an issue, it is dealt with in a timely manner. The staff are very friendly and efficient in their duties and we witness first hand their commitment and care for the residents.

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Geraldine Dwyer, Manager at Abbey Lodge Care Ltd responded to this review on 31 Mar 2017:

The team at Abbey lodge take pride in the care we give all of the service users in our home. The team does it's utmost to involve family and friends in the care given to their loved ones

My father in law is being looked after and in a better place now than at home. The staff at Abbey Lodge are very good and polite and the place is up to the standard.

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister is happy with her care and is always well looked after. She loves the staff and is pleased that she can choose her own menus for breakfast and tea.

How likely would you be to recommend Abbey Lodge Care Ltd? Don't know

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother has been resident here for the last few months. Unfortunately his dementia has progressed rapidly since his arrival. He has been difficult to manage at times becoming aggressive and non cooperative (this is so unlike the brother I know and love). The staff have been truly remarkable with their level of care and there affection towards him. I am so grateful to all members of staff. I cannot thank them enough for everything they do for him not o mention the peace of mind.

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that Abbey Lodge has greatly improved over the last 3 months. It had definitely gone downhill since they arrived, always a problem with no heating and no hot water, to the point we started to look around new homes, but as both parents are settled it would have been a shame to move them, but luckily things have improved such a lot which as a family we are both relieved and happy with their care now.

How likely would you be to recommend Abbey Lodge Care Ltd? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My husband has now been at Abbey Lodge for three months suffering from Alzheimer's and vascular dementia. Although very confused he seems quite settled, is always treated with respect and dignity. At present he cannot stand or walk unattended but the staff are spending time and with help is slowly improving his posture and trying to walk more. He, of course has his favourites, but in my mind all of the staff are wonderful and very caring. I am very happy.

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Moms overall care is good despite the regular changing of staff and magament. The building has recently undergone essential work and is looking much better. Mom receives good daily care, her medical needs are addressed speedily. She is bathed regularly and her clothing is washed and changed frequently. If and when issues arise relating to mom we have raised them appropriately with management and they have in the main been addressed. We are overall satisfied with the care provision provided to mom.

How likely would you be to recommend Abbey Lodge Care Ltd? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very good. Staff and manager very good. Food is very good and the home has greatly improved since they have had a new manager.

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

1) Overall care has been satisfactory.
2) When I have experienced problems those have been resolved immediately.
3) Pleasant ambience anaesthetics in the recent months.
4) Staff are kind throughout

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Good

We are happy with the care that my brother-in-law is getting and we know he is being looked after. We are happy with the new management that has taken over.

How likely would you be to recommend Abbey Lodge Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my mother arrived in February I have found that the managerial changes have improved the quality of care and my mother has received and I personally feel it will improve further. I find most of the staff very helpful and caring in carrying out their duties.

How likely would you be to recommend Abbey Lodge Care Ltd? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Overall standards in this home are very poor. Resident not dressed correctly i.e., no blouse when putting pinafore dress on, clothes not pulled down, just covered with a blanket. Food not value for money paid. Washing all mixed up even when names on. Not happy at all. Looking at moving my mother. Some staff very good, some need to smile and have some manners and make you feel welcome when you visit.

How likely would you be to recommend Abbey Lodge Care Ltd? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

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