Dove House

Dairy Lane, Sudbury, Ashbourne DE6 5GX
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9.4 31 Reviews
  • Dove House, Ashbourne
Dove House is a converted Victorian residence, situated in picturesque countryside, where adults with care needs can achieve a relaxing and satisfying lifestyle assisted by a skilled team and personalised provision.

The focus is on a friendly and home-from-home atmosphere, whether for residential or nursing requirements, or specialist needs like dementia, mental health and physical disability.

Within a property of charm and character, clients have their personal preferences respected and access to a secure garden and conservatory.
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Care Provided by Dove House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1250
  • Self-Funded Residential Dementia Care: £1100 – £1250
  • RESPITE Self-Funded Residential Care: £1100 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1250

please discuss with Management

The price(s) shown are provided by the care home. Contact Dove House for full pricing details and T&Cs.

Contact Dove House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dove House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Holy Care Group Ltd
  • Privately Owned

Person in Charge

  • Anoop Mathew (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1900
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • restriction on meal times 12-2

Parking

  • parking on site

Dove House Reviews (31)

9.4

Dove House has a Review Score of 9.4 (9.379) out of 10, based on 8 reviews in the last 2 years.
Over all time Dove House has 31 reviews.

Overall Experience
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Date Published
  • 31
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Reviewer Connection to Dove House
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Total of 31, showing 21-31
Review from David W (Son of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Owing to a change in circumstances my mother moved to Dove House in August 2017. She was depressed, very reluctant to leave her room and refused to visit the lounge or dining room. The management and staff at Dove House have shown her great kindness and patience. The transformation has been remarkable!
She now looks forward to spending at least a couple of hours in the lounge each day and even joined the residents Christmas party at the local pub.
Mum is full of praise for all the staff and so am I. Nothing seems too much trouble.
Her room is nicely decorated and kept spotlessly clean.
This is mums 3rd nursing home and by far the best. One huge difference I've noticed from the others is that everyone seems to have time for a chat or to listen and that little bit of time makes a HUGE difference.
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Review from Sheila B (Daughter of Resident) published on 15 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 2 years, we have been very fortunate to have mum cared for by the staff at Dove House, Sudbury. After a recent fall, my mother was admitted to the hospital, having an operation to pin mums hip.


Being almost 91 years of age mum has now lost confidence is very anxious. You hear bad rumours

about care homes but you should never have to fear going into our hospitals! Even the manager of Dove House has stayed at the hospital with us until 10 pm at night. How fortunate we are that Dove House has such caring staff – I can’t praise them enough, nothing is too much trouble. A new bed has already been ordered for mums return on Wednesday. I give three cheers to the manager and staff at Dove House – you are all truly amazing – so thank you again for your superb care.
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Review from Harry (Great-grandson of Resident) published on 15 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dove House care home is quite simply a wonderful environment for everyone involved - the residents, the staff and the visitors. My Nanna has been there for a few years and the staff care for her as if she is one of their own - they're polite, helpful and treat her with nothing but the utmost respect.
Staff members have built an excellent rapport with my Nan and the fact that they are able to share jokes with her and make her laugh demonstrates not only their commitment to the job but also the dedication they have to ensure residents don't feel sad, forgotten or alone. The manager is a lovely woman who never fails to go above and beyond to provide what's best for her residents and I have no doubt in my mind that she is 110% committed to Dove House. Overall, the care my Great Nanna receives puts my mind at ease because I know that every employee at Dove House does everything they can to look after her, day in and day out.
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Review from Sean H (Son of Resident) published on 15 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved my mother to Dove House in 2016 from another care home as she tends to walk around a lot due to her Dementia and this was not possible at her previous home.
We immediately found that Dove House was perfect for us as there are lots of rooms for my mother to wander to all interlinked around
a central courtyard.
There are plenty of staff who are always extremely pleasant and professional in their dealings with me and with my mother and she is encouraged to take part in the many activities that are carried out on a daily basis.
On two occasions a doctor has been called to see my mother and each time I have been notified immediately.
We have our own room with a private bathroom on the first floor.
I would recommend Dove House to anyone looking for a care home in the Burton, Uttoxeter areas.
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Review from Julie H (Niece of Resident) published on 19 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle was at Dove House from February this year until the 20/9/17 and received the most wonderful care from the staff. Nothing was ever too much trouble for them and my Uncle was extremely happy there until he passed away. Therefore, I would have no hesitation in recommending this home to anyone
seeking care for a loved one.


The staff and management have the most wonderful attention to detail with the care they provide which is everything you only want for a loved one.

Reply from Dr S Nagra, Director at Dove HouseWe thank you for your kind words about the caring staff at Dove House. All our residents ar treated as part of our extended family.
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Review from Janet M (Wife of Resident) published on 25 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very caring home. The manager and the staff put residents first every time which is so important. Any concerns I have are dealt with immediately to make sure I am completely at ease and I'm sure I would not have the care for my husband anywhere else to the high standard he currently receives.
I could not fault the manager or the staff and feel my husband, who has dementia, is in the best possible place. It's a beautiful place in equally beautiful surroundings. There are lots of trees and wildlife for him to see and hear - it's wonderful. The food is great, I've been there at mealtimes and there is always a choice of good wholesome food. Of course, if it were an ideal world, I would be at home with my husband but unfortunately, he needs more care than I can provide for him at home. Dove House really is a special place.
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Review from Hayley (Granddaughter of Resident) published on 25 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have got my nana and my uncle in this care home and I cannot rate the care given to them enough. I would highly rate the home and the care given to my relatives. Nothing is too much trouble, the carers are all brilliant. My nana is quite a picky eater and the chefs in the home are really good.
The manager will go above and beyond to make sure her residents are all looked after and kept well.
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Review from Keith J (Son of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and explained everything about mums care, kept me informed. Thanks to all the staff for looking after mum. They talk to all the residents having a laugh and sing a long, plenty of drinks coming round for residents and visitors.
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Review from Julie (Daughter of Resident) published on 18 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was at Dove House from April 2014 until his death in October 2015. Dad was treated with kindness, care and respect by all the staff at Dove House, and his wishes were respected. When Dad became bedridden from July 2015 until his death, his care could not have been better. The staff always
kept us informed of how Dad was, how he was eating and drinking, and always telephoned to let us know if they had to call out the Doctor or District Nurse. We were always made welcome, and they were very caring and supportive to the whole family when Dad was so ill.


We are glad that Dad was at Dove House when in last few months - on his last visit to a local hospital he was in for only 28 hours but because he had been kept on a hard bed he developed a bed sore - something that had not happened all the time he was at Dove House.


Our local GP, who also cared for residents at the home had told us that whenever he had asked for anything to be done for a resident it was done straight away.


It was a very sad time for Dad and all the family when Dad could no longer be cared for at home, but we knew he was in good hands at Dove House.

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Review from Karen H (Daughter of Resident) published on 6 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives here is amazing, she is looked after by kind, caring, compassionate and professional staff. The home is spotlessly clean, warm, bright and cheerful. The food is very good and there's always a choice. Staff are wonderful, very approachable and always have time for me whenever
I visit. The Manager has the best interests of the residents at heart and organises activities and fund raising events for the benefit of residents. There is always a sense of calm in Dove House and all residents present well - maintaining dignity is at the forefront of all care.
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Review from Lorraine S (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was in Dove House for 7 years and the care the staff provided was very good, the home was warm and fresh, the meals were very tasty as I have had dinner and tea with mum. You can go any time to see your family member. It is a big decision for families to put the care of a loved one in a home
but mum was very happy and safe there.
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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Dove House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Dove House is calculated as follows: ( (74 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.602 Points relating to the number of positive Reviews for Dove House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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