Maple Lodge Care Home

Rotherwood Drive, Rowley Park, Stafford ST17 9AF

Maple Lodge Care Home, Stafford, Staffordshire
Maple Lodge Care Home, Stafford, Staffordshire
Maple Lodge Care Home, Stafford, Staffordshire

Located within a residential area in Stafford, Staffordshire, Maple Lodge Care Home is a purpose built 40 bedded accommodation offering Dementia and Residential care.

Residents have a choice of lounges with views across the garden, which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Maple Lodge pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Shane Talbot (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Maple Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Maple Lodge Care Home has a Review Score of 9.6 (9.649)

The Review Score of 9.6 (maximum of 10) for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Maple Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.649 for Maple Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Lodge Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maple Lodge Care Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Maple Lodge is a modern building and the grounds are beautifully kept. Furniture is modern, rooms ie bedrooms and communal areas are bright and well maintained. Staff are very pleasant, greet you with a smile and look professional in their uniforms. Food choice is very good and the bed is comfortable. Very impressed with the service and quality of this care home.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

After a difficult decision due to mum having dementia, my sister and I chose Maple Lodge. From our first initial visit to our current visits, the staff are lovely. They welcome us like we are part of the family mum has settled there due to their kindness and care.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Had to move my mother from supported living due to her worsening dementia. Maple Lodge has proved to be a clean, caring and welcoming environment into which she was able to quickly settle. Staff have been very kind and patient.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband has been in Maple Lodge for many weeks now and during that time has been extremely well cared for in the most compassionate and sensitive way. The staff, without exception, are all so considerate and helpful, not only to my husband but to myself as well. His room is lovely, very tastefully decorated and bright and spotlessly clean. He is warm and extremely well fed - the food is excellent. I could certainly recommend this home for its pleasant surroundings, its cleanliness and welcoming approach, not forgetting its very caring, dedicated and wonderful staff.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my father has been in the home, my sister and I have been very pleased with the way the staff have looked after our father in every way. All aspects of his life have been taken care of with kindness and efficiencies at all times. My sister and I thank the staff for their care and time they spend with our father.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Maple Lodge feels very homely and less like a care home than others, very friendly and warm.
The staff know a lot about my grandad.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Absolutely brilliant.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely quiet place residents are cared for really well.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find management and staff very helpful and care and support is excellent. Always there to help my mum. The cleanliness is good. Her room is always clean. The activities are excellent. They always encourage my mum to take part and I know my mother is safe there. The security is good. It is the best home my mum has been in and I thank the management and staff for all they do for my mum.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is warm and clean, the food is adequate, the menu could be more varied although suitable for residents. Staff are courteous and kind to residents although at certain times more staff could be on duty. Altogether I am satisfied with the care my father receives both medically and generally.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In the short time my wife has been resident at Maple Lodge Care Home, I have not been able to fault the staff or home in any way. First class.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has experienced understanding, dignity and care at the above care home. Always treated with respect.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident in Maple Lodge for five years. The care he has received has been extremely good. He is treated with dignity, good humour and genuine concern for his wellbeing. The staff are always very polite and caring towards his family. We as a family are very satisfied with the care home.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Maple Lodge in April 2016 and has settled in well. Under the excellent care provided, her health has stabilised, her mobility has improved and she is no longer underweight as she is eating properly. The staff are excellent, patient, vigilant, kind and have very good interaction with the residents. Mum enjoys the activities laid on and is encouraged to sing and play her recorder. She is currently enjoying the Xmas carols and loves her nails being varnished. The staff are thorough in their note taking and following care plans. I have regular update meetings. The place has been specially decorated so residents can recognise their own rooms.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot improve on my answers below but can only hope that the staff and company continue for as long as they are needed. My opinions (not always observed) are based on comparisons with others well known in this area. Thank you for your concern.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of visiting my mum in Maple Lodge is the minute you walk through the door the lady in the office is very welcoming as also is the manager. The foyer is always clean and tidy, fresh flowers which I think is a nice touch. On entering the lounge, again nice and bright, clean, carers always seem to be very busy, very attentive to all residents, very helpful, they keep me up to date with my mum's progress, also the activities are good. I have joined in myself with bingo and others.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Shane

Shane Talbot

Job Title: Home Manager

Description:

Shane has gained a number of years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Maple Lodge for several years, Shane shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Maple Lodge.

When asked what he enjoys most about his role, Shane remarked:
“I love the time I get to spend with our Residents and their families.”

Away from work, Shane’s favourite pastime is physical theatre, which he did professionally prior to joining HC-One.

If you would like to find out more information about Maple Lodge, Shane has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maple Lodge Care Home