Claybourne

Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA
Review Us
10 65 Reviews
  • Claybourne, Stoke-on-Trent
Located in Stoke-on-Trent MHA Claybourne provide residential and dementia care for 46 residents. The care home owes its thoughtful design to the vision of Tom Kitwood, a world-renowned dementia expert. His innovative approach shaped the layout, ensuring spacious, open areas that promote community while maintaining privacy and security.

'Oatcake Wednesday' is a beloved tradition, with chefs preparing freshly baked Staffordshire oatcakes, often topped with cheese and crispy bacon, for residents and their families. This iconic dish is a highlight of the week, drawing visitors to the home. The food menus at Claybourne are designed to offer a nutritious and varied selection, shaped by the preferences of the residents, and regularly reviewed to ensure everyone’s tastes and needs are met, keeping families closely involved in the food experience.

The home is known for its seamless integration of innovative technologies designed to enhance the lives of residents and connect them with their families. From the Tiny Tablet to the Omi interactive table, these tools help break down the barriers dementia can create, offering residents a sense of purpose and fulfillment. Outside of technology, Claybourne is a hub of activity, with regular pony parties, reptile roadshows, and visits from farm animals that bring joy to residents and their families.

It's easy to understand why mealtimes are so important at Claybourne. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Claybourne provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential, or residential dementia care, the team at Claybourne are here to help.
Show Claybourne on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1408 – £1593
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1593

These prices are only a guideline, please contact Claybourne to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Claybourne Reviews (65)

10

Claybourne has a Review Score of 10 (9.951) out of 10, based on 24 reviews in the last 2 years.
Over all time Claybourne has 65 reviews.

Overall Experience
  • 64
  • 1
  • 0
  • 0
  • 0
Date Published
  • 65
  • 1
  • 13
  • 24
  • 41
Reviewer Connection to Claybourne
  • 38
  • 7
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 21-40
Review from J H (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Claybourne for over a year now. She is well looked after and has a good relationship with the hardworking staff. The freedom for the residents to venture outside, around the garden, (when this lovely British weather allows!) is a real bonus. The food is lovely. Activities
are varied and fun. Our family are happy that Mum's needs are being met, that she is safe, and cared for, and that we are welcomed with a smile when we visit.
Reply from Kerry Rafferty, Home Manager at Claybourne

Thank you for your kind words. Mum is such a valued member of our community and is a pleasure to have around with her charm, quick wit, and charisma. Mum inspires us every day to go above and beyond. I will pass on your kind words to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Resident) assisted by family/friend published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food used to be excellent at every meal but since Christmas, they do vary - food does not seem as fresh and varied.
Overall the home has lived up to our high expectations and we are very happy with the way things are going. Standard of care is very high.
We would be happy to recommend this care
home to any of our friends - the staff and managers are very friendly, approachable and only too willing to help wherever they can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been poorly in and out of hospital and due to the excellent care at Claybourne, he has improved 100% to the care he received in hospital. We can't thank everyone enough for their care, help and continuous support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alex M (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claybourne has a warm and welcoming environment. The staff always have kind words and a smile for residents and visitors. The set up of the home is amazing for residents with dementia, Mum can wander safely inside or outside and a welcome cup of tea and a snack is always readily available at whichever
lounge she arrives at. The manager lives, eats and breathes Claybourne which permeates throughout the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Giuseppina M (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Claybourne is a very homely place where your family, as for me my mother, can be safe and secure. Staff and management are so good and helpful. They are all a dedicated team and genuinely care for all residents, who are treated with dignity. Also, fast access to health professionals.
They have a wide
range of activities and family members are also included, which I enjoy and brings a smile for the residents. Have had dinner with my mother and they have a good quality of food choices. My mother's room and Claybourne itself is always clean, with laundry service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie G (Daughter of Resident) published on 20 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is wonderful, the staff and caregivers are so good and the feeling of the home is relaxing and full of kindness. It has been a very hard decision to make this mum’s new home, but it’s been a good decision. I can strongly recommend Claybourne.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz S (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first contact and initial enquiry with the manager at Claybourne, I had full confidence that this was a care home that would meet my mum's needs. For my elderly mother (93 years), it was important to find a setting with caring staff, a homely environment, suitable activities and an ethos where
Mum's faith and Christian beliefs would be nurtured and respected. Claybourne provided all of those things and my sister and I will be forever grateful for the care and support Mum and we received there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim E (Daughter of Resident) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
For our family, Claybourne Care Home was the best choice for Mum who has lived here with dementia for five years. Having positively supported the home on this website since 2017, I want to give a shout-out for the position the home is in following the challenges of Covid lockdowns. In the September
relatives and residents meeting, Mum gave the care manager praise on how well the home was doing. At the six-month review in October with Mum's care supervisor, I know that Mum is encouraged to live as independently as she is able to, whilst the cheerful and talented staff look out for the smallest of signs to indicate her well-being and comfort and provide her with appropriate support. She recently had an arm injury and was not keen on physio exercises so the team got her to exercise her arm by daily lifting things from and into cupboards, wiping tables, holding things - all tasks she enjoyed and is able to do. It's great to see this confidence and evidence of good practice at Claybourne going forward with positivity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ralph K (Respite Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was familiar with Claybourne Care Home because my wife had been a resident here from July 2018 to October 2019. I came into this home for two weeks while my daughter, with whom I live, could go on holiday. The attitude of staff and quality of care was excellent. As a manager in social services, I
was "in charge" of many types of residential care and I regard Claybourne as an excellent provision in every way. I will be coming here again in July 2022 for two weeks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin T (Private Carer of Resident) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Claybourne Care Home continue to really impress me with every visit. They have been excellent during the pandemic in terms of their management of cross-infection and all the staff demonstrate warmth and compassion towards their residents. The atmosphere is one of a large, happy group of family and friends
between the residents and the care staff. Highly recommended!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diana M (Daughter of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Claybourne Care Home have provided excellent care for my mother who has been a resident there since 2018. I reside in the United States and was unable to visit my mother for two years due to Covid, however, I knew mother was being taken care of by the wonderful and caring staff under the excellent supervision
of the managers. When I visited mother in October 2021 after not seeing her for two years, she was comfortable, in good spirits and told me what wonderful care she receives at Claybourne. I am so grateful for all they have done to support my mother and would highly recommend Claybourne.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce P (Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the perfect home to stay when you can no longer stay in your own home. I feel happy and content to stay here, I have so much done for me and I am content and feel safe.
Reply from Kerry Rafferty, Home Manager at Claybourne

Thank you for your wonderful comments and ratings. This is a true testament to all our team at Claybourne who go above and beyond in ensuring you are receiving the highest quality of care and a team that is driven and committed to ensure people like yourselves are living later life well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne K (Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent in all kinds of care and service and all grades of employment of staff.
Reply from Kerry Rafferty, Home Manager at Claybourne

Thank you for your wonderful comments and ratings. This is a true testament to all our team at Claybourne who go above and beyond in ensuring you are receiving the highest quality of care and a team that is driven and committed to ensure people like yourselves are living later life well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane M (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Claybourne for over 5 years now and I have found it so reassuring that she is so well looked after. Mum's dementia has deteriorated over the 5 years, but Claybourne staff have been wonderful at every stage. Following a traumatic hospital stay 18 months ago the staff
were so attentive and caring and helped Mum get back to good health which the family did not believe was possible. Mum is so cared about, and the warmth of the staff is so evident whenever we visit. Through this awful period when we haven't been able to visit it has been reassuring that Mum is in a place which I can rely on to be a proper home for Mum where I am confident she is very content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen (Son of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for at Claybourne for over six years now. I have always been impressed and heartened by the care, compassion and dedication shown by care, domestic and admin staff in equal measure.
The current Coronavirus pandemic has highlighted what has been the forgotten sector in the care environment
and has invoked some, and in my opinion, unwelcome and unfounded criticism of care homes and their staff.
The response by Claybourne to the pandemic was swift and well managed and at no time did I feel that Mum was not being given the best care and protection.
As usual everyone at Claybourne has risen to the task and they have my praise and gratitude.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Josephine L (Daughter of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Claybourne for their care for my mum during this unprecedented time.
I am very pleased to say that the home has been free from Coronavirus. The management and the staff have clearly taken this very seriously and have had the well being of the residents constantly in
their thoughts. They have shared updates with us on a daily basis and have arranged a phone conversation with mum every day too. Absolutely the best! Even though mum has challenging behaviours they always look after her and support my sister and I with any request we have.
I am not very good at putting into words what I really mean but I have been so glad mum was living at Claybourne, knowing she is safe and well. Thank you to everyone and I do pass on details of this wonderful care home whenever I can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia P (Daughter of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and manager at Claybourne enough for caring for my mum. After an extremely difficult year, Claybourne gave Mum a chance to live at their lovely home, something other homes weren't prepared to do. Mum, who suffers from Dementia and Parkinsons, now seems very happy and settled,
something I never thought I'd see. The manager at Claybourne is excellent and is extremely supportive and understanding of Mum's needs. The staff are all great with her and offer her a high level of care. It's so lovely to see Mum having a life again. Mum gets involved in the many activities that Claybourne arrange at the home as well as trips out. Claybourne has a great environment too and so not a chore to visit. It doesn't smell like many care homes do or feel dark and dingy. It's bright and friendly, set in a lovely garden where Mum can roam freely and safely.
I have no hesitation in recommending this care home to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda L (Daughter of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care mum receives at Claybourne Methodist care home. She is safe, happy, stimulated and very well cared for.
Mum feels so fully involved and occupied every day. She thrives on the structure and only returns to her room for the occasional hour on her own for a rest. Mum enjoys
the church services on Sunday afternoon and Tuesday morning, the quizzes, flower arranging, knitting group and many other activities and special celebrations that happen regularly.
There is a holistic approach to the caring she receives and I am so relieved to know she can spend the rest of her life being safe, treated with dignity and respected. All her needs are met. She has her hair done weekly (or as often as she would like) at the hairdressing salon and a chiropodist visits regularly.
The staff are outstanding and go to great lengths to treat everyone in a very loving, caring way.
I would not hesitate to recommend Claybourne to anyone that needs this care.
Thank you everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George F (Son of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live abroad and as such it's essential that I can totally trust and be confident in the level of care that is given to support my mother's disability. I'm only able to visit about 4 times per year and on each visit, I'm always impressed by what I see and observe. Without doubt my mother could not
be in a better place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert P (Son of Resident) published on 22 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum stayed at Claybourne for the last five months of her life. It is a fabulous place. Mum was treated with care, dignity and respect throughout her stay. The care staff are very personable and friendly and treat all of the residents individually and respond to their individual needs.
Alzheimer's
is a difficult illness and each person reacts differently and therefore requires personal care. The staff at Claybourne deliver this.
Mum was free to wander around the building at her will as there are many lounges for her to sit and relax in and to get some peace and quiet as she needed it.
At the end of Mums life, Claybourne worked really hard with us to get Mum released from hospital and back to her home to spend her last few days with the family. I can't recommend it enough. A wonderful place if any of your loved ones are unfortunate enough to suffer from Dementia and need 24 hour care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Claybourne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Claybourne is calculated as follows: ( (274 Excellents x 5) + (14 Goods x 4) ) ÷ 288 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Claybourne is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (1)

No image found

Mark Gratton

Job Title: Care Home Manager Joined: 2025

With 19 years of experience in the care sector, Mark Gratton, home manager at MHA Claybourne, has built a career rooted in compassion, community, and person-centred support. Mark joined MHA in 2014 as a care assistant and has since grown through the organisation, taking on the role of housing with care manager in 2017 before becoming Home Manager at Claybourne in April 2025. His experience spans both retirement living and residential care, giving a broad understanding of how to support people at different stages of later life.

Passionate about delivering high-quality, individualised care, Mark believes in creating a nurturing and inclusive environment where residents, staff, and families feel part of a supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claybourne to verify any information. View our terms and conditions. Claybourne has an Enhanced Service - more info.