Haversham House, Stoke-on-Trent, Staffordshire
Haversham House, Stoke-on-Trent, Staffordshire
Haversham House, Stoke-on-Trent, Staffordshire

Haversham House is a fifty-eight capacity accommodation that has been purpose-built for older people with residential care needs, and also for the practice of dementia care.

A well-furnished interior is equipped with modern care technology, including a call bell system, at the same time as being tailored to individual comforts.

All care packages are carried out to suit the requirements of each service user, with carers also respecting the thoughts and feelings of loved ones.

Group: Safe Harbor

Person in charge: Jessica O'Boyle (Care Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 57

Shared Rooms: 1

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £407 – £530 , Personal Care Shared (per person) £407 – £530 (These prices are only a guideline, please contact Haversham House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Haversham House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 21 Nov 2017

Residentail, residential dementia

Reviews

9.1 Haversham House has a Review Score of 9.1 (9.089)

The Review Score of 9.1 (maximum of 10) for Haversham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Haversham House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.326 for Haversham House is calculated as follows: ( (66 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.326

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.763 Points relating to the number of positive Reviews for Haversham House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11.8 Target = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haversham House?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haversham House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Very pleased with the care. I visit my mum twice a week. Mum is quiet but always watching the goings on. Staff are very caring. There is a homely atmosphere here. I have no issues with the care.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

The care and understanding shown by the management and indeed all the staff, not only towards the patients but also the relatives, is outstanding.
The immediate and efficient way my sister's medical and behavioural needs have been met is remarkable and much appreciated.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nothing wrong with this care home. It's quite alright.

How likely would you be to recommend Haversham House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been in Haversham House for 3 months. All the staff are absolutely lovely with her regardless of her behaviour. After 3 months she has settled down well and I believe this has a lot to do with the care and understanding she is receiving. The management are very "hands on" too. They are very approachable and nothing is too much trouble. I am extremely happy with the care mum is receiving.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recent improvements have made a vast difference to both residents and visitors. The care received from the staff is first class - they will do anything for the comfort and welfare of the residents. The atmosphere is one of happiness and comfort, which is appreciated by everyone.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I stayed here for twelve days. Staff were very friendly and attentive. Meals were nice and my medical needs taken care of.

How likely would you be to recommend Haversham House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad always praises the staff and home for the welfare he receives. He loves being with friends, he appreciates all the regular contact he has with staff and he enjoys the food so much I keep on having to buy him bigger trousers. From my viewpoint, the staff show genuine concern and commitment to the residents. The home is clean and there is a professional approach towards meeting the physical, social and emotional needs of the residents.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Good home when fully staffed. Clean, most staff are friendly. Meetings for family and friends are at night, cannot go as myself and my sister use public transport and they do not run at night and it is too far in a taxi. If paramedics have been called they let me know.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We find the staff caring and friendly but some staff need to bring themselves up to speed with the resident's needs and situation. A resident has two pairs of glasses distance and reading but I frequently find the resident with the wrong glasses on, usually wearing reading glasses. If the staff purport to know the resident then they should know whether the resident is wearing the correct pair.

How likely would you be to recommend Haversham House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Philip Morris, Director at Haversham House responded to this review on 10 Apr 2017:

We apologise for any distress this may have caused, unfortunately, it can be difficult to distinguish the difference between distance and reading glasses as many frames can be of similar style. On looking at the feedback that we were given regarding the optician's service from both residents, relatives and staff, we have decided to change our opticians choice.

Our new optician offers different frames for distance and reading to help service users and staff to distinguish frames, they will also provide a distinctive different coloured band around the arm of the frame of glasses to help service users and staff identify the difference between the two.

The new service will come into place as of June 2017 when the majority of our service users are due their next optician's review, we hope this will help to reduce the re-occurrence of this in the future.

My father was discharged from hospital following a very serious illness. He has lived at the home for 2 1/2 years. Within minutes of arriving back "home" as he calls it, he was smiling after one week. Thanks to the wonderful care he is feeding himself, walking with support from the amazing girls, drinking from a cup, not a beaker, smiling, happy, well dressed and shaved. I cannot thank the amazing people who care for my father enough, they support me as well as look after my dad. We are part of a wonderful family at Haversham House.

How likely would you be to recommend Haversham House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently became a resident at this care home and I have seen him being made welcome, his needs being met by caring staff and he has made this change without distress. I think this shows that the staff are considering his requirements both physically and emotionally and dealing with them appropriately. Visitors from the family and friends have also commented about how settled he seems.

How likely would you be to recommend Haversham House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother informed me that whilst she was taken good care of by the staff, the meals were too small and often served cold.

How likely would you be to recommend Haversham House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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