Chasewood Lodge

McDonald Drive, Exhall, Coventry CV7 9GA

Chasewood Care Limited provides care for the elderly and younger people living with dementia.

It is passionate about maintaining the highest standards of care and it is its mission to ensure that everyone enjoys a good quality of life. Everyone who comes to stay at Chasewood Care Homes whether it's for long term care, respite care or day care will enjoy a warm and friendly atmosphere.

All care staff are highly trained and provide excellent 24-hour care, however care is much more than looking after their day-to-day living needs they try to improve their quality of life by engaging with them. Staff take time to talk to them, read and play games, reminisce with them and organise a variety of activities and local outings. By providing holistic care, residents are more relaxed in their surroundings and their relatives are happy that their loved ones are receiving care that meets all of their needs.

Group: Chasewood Care Ltd

Person in charge: Amanda Bisson (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 107 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Early onset Dementia pre 65 years of age.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Gujarati, Hindi, Panjabi, Punjabi, Polish, Urdu

Single Rooms: 107

Rooms with ensuite WC: 107

Weekly Charges Guide: Personal Care Single £525 – £700 (These prices are only a guideline, please contact Chasewood Lodge to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chasewood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Chasewood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Chasewood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.443 for Chasewood Lodge is calculated as follows: ( (109 Excellents x 5) + (40 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 174 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.28 Points relating to the number of positive Reviews for Chasewood Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.4 positive Reviews (107 registered maximum number of service users ÷ 5). 6 Reviews ÷ 21.4 Target = 0.280

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Chasewood Lodge has a Review Score of 8.7 (8.723) from 15 Reviews


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chasewood Lodge?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Chasewood Lodge

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My partner has been with Chasewood Lodge for 2 months now. He started to become awkward as of late and your staff have given him 100% care, especially three carers. The residents have so much freedom which is essential I have nothing but praise for Chasewood Lodge well done.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Mr Pal, Marketing Director at Chasewood Lodge responded to this review on 09 Apr 2018:

Many thanks for the glowing review.

Glad we are able to assist in your partner's care/requirements.

1 - Named tags of carers needed, consistent uniforms
2 - Screwed in "toilet" signs on all appropriate doors.
3 - Consistent activities urgently required for all residents.
4 - Consistent training of all care workers.
5 - Appropriate signing off hand over care plan for night and day staff.

Food very good, although be good to have consistent times. More stimulation definitely required for residents e.g singing, artwork, dance and movement rather than sitting all day.

How likely would you be to recommend Chasewood Lodge? Neither Unlikely or Likely

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Average Rating:   2.9 out of 5

When my relative first came to the home his needs were met accordingly. However, now that he has reached end-stage dementia, I feel that he should have the care and support of the authorities to ensure that his best interests are met. Even though we have constantly requested this, I feel that not enough is being done by management to ensure this is done in the most efficient and appropriate time. Instead of spending quality time whilst visiting, we are always ensuring and chasing to follow up that appointments/needs/doctors appointments/social worker/district nurses etc are in place.

How likely would you be to recommend Chasewood Lodge? Unlikely

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Average Rating:   2.9 out of 5

Very happy with the staff and care here. They are so helpful and friendly. The room is beautiful, the food is good.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   5 out of 5

I really enjoy living here. The staff are very helpful and friendly. I enjoy my room, it's lovely and cosy. I can join in any activity I want.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the service provided, the staff are caring and I am able to ask queries if needed.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Happy with the service and care provided here at Chasewood.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

We would like to say thank you to all the staff at Chasewood Lodge, McDonald Drive, the carers always showed kindness, patience and understanding towards Dad with his dementia. He was in a safe environment and had lots of space to do his walking.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

Overall, very happy with all aspects of the care home. Carers very good with residents. No complaints.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   3.9 out of 5

My brother and I feel my sister is looked after really well. The care home team are wonderful and do a really good job.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   5 out of 5

When I come and visit my dad, the staff are always friendly and my dad seems happy with the care is receiving.

How likely would you be to recommend Chasewood Lodge? Likely

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Average Rating:   4.3 out of 5

Since mum came to Chasewood for respite last April and full time in June 16, she has always been very well cared for. The staff are all caring, compassionate, empathetic and approachable. Any concerns I may have regarding my mum's health are dealt with promptly and I have received telephone calls to feedback on the outcome of my concerns. I am really pleased mum is a resident at Chasewood.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Never had any concerns with this care home. Staff friendly and it's a happy atmosphere. Clean, tidy and mum has always enjoyed her stay.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

We are very happy with the way they are caring for my mother.

How likely would you be to recommend Chasewood Lodge? Extremely Likely

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Average Rating:   5 out of 5

A friend passed away recently and we were not notified because the care home had lost the contact details! The home could not tell us the cause of death which happened in hospital in August. The funeral took place on the 3rd of November 2015 at the Crematorium.

How likely would you be to recommend Chasewood Lodge? Likely

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Average Rating:   4.5 out of 5

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