Kathleen Rutland Home

117 Hinckley Road, Leicester Forest East, Leicester LE3 3PF

Kathleen Rutland Home, Leicester, Leicestershire
Kathleen Rutland Home, Leicester, Leicestershire
Kathleen Rutland Home, Leicester, Leicestershire

Kathleen Rutland Home provides high-quality residential care to older people with a sensory impairment and people living with dementia.

Kathleen Rutland Home is set in beautiful surroundings in the heart of Leicester Forest East, with convenient transport links to the city centre.

With warm and welcoming communal living rooms, quiet areas to sit and relax, comfortable en-suite bedrooms and attractive gardens, there is always somewhere residents can enjoy spending time.

The home's dedicated, highly trained team are committed to providing the highest standards of care in a safe, comfortable, ‘home-from-home’ environment. They are passionate about the care they provide, and committed to improving the lives of residents with sight loss or dementia and their families.

Group: Vista

Person in charge: Charlotte Jackson (Registered Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kathleen Rutland Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Kathleen Rutland Home has a Review Score of 9.4 (9.387)

The Review Score of 9.4 (maximum of 10) for Kathleen Rutland Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Kathleen Rutland Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.387 for Kathleen Rutland Home is calculated as follows: ( (55 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 119 Ratings = 4.387

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kathleen Rutland Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kathleen Rutland Home?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kathleen Rutland Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Staff are always friendly and helpful and I feel that Mum is well cared for. The entertainment program is good and parties are excellent! The team is well led and food is of a good standard.

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very satisfied with care, food, rooms and overall cleanliness etc but not at all happy with the amount of articles that go missing regularly! ie clothes spectacles, hearing aid and now false teeth, and a lack of interest by staff when informed.

How likely would you be to recommend Kathleen Rutland Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think my brother could not be better looked after.

I feel he could not be in a better place.

I can't praise the staff enough.

I only wish I could help more but age is slowing me up.

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff - very caring under difficult circumstances at times.

The home - adequate - needs updating with better washing facilities per bedroom.

Cleaning - OK but residents clothes still get misplaced or lost, even though they are marked with initials and room number.

The food - this has improved greatly recently, well done!

Overall care and concern - it is difficult to please everyone all the time but we are happy knowing Dad is well cared for.

How likely would you be to recommend Kathleen Rutland Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

In the nine or ten years my mum has been at the Kathleen Rutland home, she has been looked after very well and has no complaints. Now 102 and virtually blind she still enjoys her music afternoons that happen most weeks, her fingernails are always immaculate so one of the staff must do them - varnish etc.

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very well run by a caring and knowledgeable team of staff. Staff quickly learn and understand the needs of each resident. Individual care when needed is always available, the premises always smell clean and are indeed clean. Activities are always available with trips out in the minibus a positive.

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My brother has been a resident for 28 months. I have been very satisfied with the care he receives.

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother has been a resident at the Kathleen Rutland Home for 3 years. She moved to the home when her dementia became too difficult for my father to cope with.
When she became a resident she was obviously very confused and the carers were amazing and we were so confident that she was always given all the attention she needed. My father was able to visit her daily and we always found her clean and comfortable. She settled really well and the carers always knew her needs, even when she lost the ability to talk and walk.
My Mother has been bedridden for the last 18 months and her excellent care continues, I have never visited and found a problem with her care.
I had massive respect for the previous manager who was always friendly and knew my mother and father well. The present manager isn't, in my experience, as approachable and hands-on but the carers make up for this.

How likely would you be to recommend Kathleen Rutland Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident of the Kathleen Rutland Home for over 2 years. I have visited weekly throughout that time, as have my three sisters. We have all been very satisfied with all aspects of mums care - she is treated with dignity and respect. All her personal care needs have always been met. She is particularly complimentary about the food and gets pleasure from the resident cat and rabbit.
Mum has also enjoyed outings and activities, as varied as holding a snake, to spending time washing up some pots. I recommend this home with reservation.

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother has settled really well into the Kathleen Rutland care home. The home is decorated beautifully. The staff are excellent, friendly, kind and treats the residents with dignity.
The food looks fabulous. My mother enjoys all the activities and outings. Wonderful place. A very happy place. The staff and residents all seem happy and content. I never see the tv on with residents slumped in chairs. The resident love having smooth radio on. Fantastic! 10/10!

How likely would you be to recommend Kathleen Rutland Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Kathleen Rutland Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

October 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kathleen Rutland Home