The Limes, Hinckley, Leicestershire

The Limes is located in a quiet residential area in the centre of a housing community.

Residents can have trips to the local community centre for luncheon clubs and knitting clubs.

Local shops and amenities are all within walking distance of the home.

The Limes offers residential, dementia and respite care to older people.

Group: Leicestershire County Care Ltd

Person in charge: Wendy Honey (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Minibus or other transport • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Limes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Limes has a Review Score of 9.6 (9.557)

The Review Score of 9.6 (maximum of 10) for The Limes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Limes in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.557 for The Limes is calculated as follows: ( (105 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 167 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Limes is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Limes?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Limes

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    2
  • Great-grandson of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I think the manager of The Limes is a very caring lady.
My dad moved to The Limes in August 2017 and he has had nothing but care shown to him, he has Alzheimer's and his mobility and speech aren't good but they really care for him well.
If he isn't well they ring me to tell me and I am very impressed, he also gets on well with the other residents.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience of The Limes is excellent, from the moment my husband went in we have both been treated to nothing but respect and care from all the staff.
We are greeted with a smile and a cheery word every time we go to visit.
My husband is really happy as well. Lovely comfy, happy home.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Auntie has lived at the Limes for 12 months now and I can honestly say I could not want her anywhere else. Staff are all so caring and I feel the quality of care is second to none. I have seen various improvements around the home to increase the standard of living for residents and my auntie is the happiest I have seen her in years.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been my dad's carer for the last 6 years. Prior to that have a background in nursing and can be hyper critical of the care he receives. That said, I have had no concerns since he moved to the Limes on the 19th June.

The staff have been so lovely to him and to me and my husband. He has settled in well and they have really tried their best to get to know him as a person. Everyone has been extremely approachable irrespective of their role. They have kept us fully informed every step of the way.

It has been a very difficult time and we cannot express how much we appreciate what everyone at The Limes has done to make my dad's life and ours happier. It is not a 'glitzy' place but the ethos is warm, caring and welcoming - all the important things.

A brilliant team - thank you

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

I find the staff very friendly and helpful. My mother has settled in very well and seems quite happy.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find management and staff caring and attentive in some very demanding situations. Mother is kept clean and tidy, clothes washed daily. If the doctor is needed I am kept informed of what medication is needed and on all aspects of any condition.
I feel I have peace of mind knowing that she is in good hands, to me this is more important than new decor.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having visited several care homes, the friendliness of staff and their obvious care and concern for residents was evident immediately on our first visit to The Limes. Since Mum has been there, the friendliness of staff to residents, visitors and one another has been very noticeable - also the happiness of the staff and team work is very evident. The activities programme is brilliant with topical events (1st day of Spring, St Patrick's Day, Mother's Day etc) and outings. The residents are encouraged to participate and their needs always comes first.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent care towards my mum. Very happy with all that is given to her, I'm very happy and content my mum is being looked after in a caring and professional way. Thank you to all.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff and very caring staff. Food very good. Lovely and warm building.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at The Limes are caring and respect my mother's needs.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The overall management, staffing and care apparent in The Limes has been of a consistently high standard. We are kept informed at all times and our questions and concerns (if any) have been promptly attended to. Visits from extended service are good and any health issues have been dealt with. Staff are tolerant and accommodating and professional.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I find The Limes Care Home to be a very caring home, the staff are friendly and helpful if we have any problems. One thing I think can be improved is the feedback from visits to the doctor, or any hospital procedure, x-rays etc.
All in all thou, I would recommend The Limes to other people and I am happy with the care given to my father there.

How likely would you be to recommend The Limes? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been happy here. Always says the meals are good. All the carers are very caring and pleasant.

How likely would you be to recommend The Limes? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Overall I am pleased with the care homes standard. My relative has been here since January 2015 and the staff have been largely caring and attentive. My relatives has a history of falling and the staff have even called to notify us on these occasions. Sometimes he has waited considerable lengths to be attended to, however these occasions are very rare. I have also spoken to other residents and they do appear to be cared for and happy with the care home. Overall I would recommend this care home to others.

How likely would you be to recommend The Limes? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for The Limes

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Limes