Westwood House Residential Home

35 Tamworth Road, Ashby-de-la-Zouch LE65 2PW

Westwood House Residential Home is a charming Victorian property that has been lovingly converted for the practice of modern care, welcoming long and short-term requirements.

Comfortable living areas and secluded gardens make for a relaxing lifestyle, while there are many activities and events organised for residents' entertainment and to support personal interests.

High care training standards keeps quality high, while the home keeps up-to-date with the requirements of regulators.

Group: Your Health Ltd

Person in charge: Kerry Huggins (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 8

Shared Rooms: 4

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westwood House Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Westwood House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Westwood House Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Westwood House Residential Home is calculated as follows: ( (165 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westwood House Residential Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 16 Reviews ÷ 3.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Westwood House Residential Home has a Review Score of 9.9 (9.854) from 16 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westwood House Residential Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westwood House Residential Home

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Brother-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

We are very happy with the level of care provided at Westwood House. Whilst being professional as carers, the staff also manage to make visitors feel very welcome and the residents feel at home. It is the friendliness of the staff that make Westwood House feel homely and welcoming. We would not hesitate to recommend it to others.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

I like the fact that Westwood House is small as it feels like a real home. I'm always welcomed with a smile and the offer of a cup of tea. The staff have worked well to settle my Father-in-law, who has dementia and care for him and the other residents with respect. It's great to know he is safe and well cared for.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

Visited my Mother whilst she was having lunch.
Care home was very clean and tidy.
Staff were attentive.
Some improvements since last visit at Christmas.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Westwood House is very friendly and the residents always look happy and well. The staff are attentive and the house is always clean.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

At Westwood House, it's like going to mum's own home. Everyone is friendly, helpful and above all, caring. When we leave, mum knows she is safe and looked after. Contact is very good if mum isn't well.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are very efficient and we usually see the same staff every time we visit - this is a good sign as it means they do not have the disruption for the residents of a lot of staff turnover.
My mum is well cared for, her medication and care needs are being met by this establishment.
I would definitely recommend it to other potential service users.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

When we come to see our sister we are welcomed by the staff with a smile and a greeting that you know Pop is being well looked after.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Every time I visit my sister we are always greeted with a smile from the staff. I know my sister is getting the best attention.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is quite settled and happy. She receives outstanding care and company and is really well looked after. Lovely food and plenty of it. They always make me and my family very welcome when we go to see her and always have a drink. Can't fault it at all.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has only been a resident for a few months and the physical difference is hard to believe. Everyone is vigilant regarding her medication and have reassessed these where appropriate. The staff are never less than courteous and any issues or needs are promptly raised. Couldn’t be more satisfied.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I would definitely recommend this Care Home - my Mum is receiving excellent care and the staff are very helpful and attentive.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Westwood House is a most welcoming home for residents and families. Management and staff are friendly at all times, it is a home from home for all involved in this situation. Westwood always goes the extra mile for all residents at all times, must give Westwood a very big Thank you.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father-in-law has been a resident of Westwood House for almost three years. During that time he has been kept safe, clean and well-fed. He loves the meals and is provided with a good variety of food. He regards the staff as his friends and his face lights up when he sees some of his particular 'favourites'. The staff have managed his worsening dementia with patience and care. It is comforting for us to know that he is safe and well looked after.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My parents became residents of Westwood House in January 2015. They settled in quickly and we have always appreciated the care, kindness and love given to them by the staff. When my mother passed away, the staff were so kind to us, especially my dad, that we realised they were an important part of our family. As dads dementia has progressed and worsened, the staff have supported him very well, his medical, personal and social needs are all provided for in a caring environment. Dad is a character and can be challenging at times but he is happy and grateful for his friends who care for him at Westwood House.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

Knowing that my sister in law is well looked after, you can go home after visiting with confidence that she is well and has the best possible care. The staff always make you feel part of the family in the home. My last thought is that when my sister came here it was the best move and has proved the staff has looked after her welfare.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Westwood House for a number of years. Over this time she has always been treated with all due care and respect, not as a dementia sufferer but as a person. As a son, all I can wish is that my mother has the care and attention that I cannot give in her own home. Westwood House staff have become not only friends but part of an extended family to all the residents and their families. I can never thank them enough for the love they have shown to my mother throughout her stay.

How likely would you be to recommend Westwood House Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

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Care Home Idol 2016

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