Gratia is a twenty-one capacity care home run by specialists in learning disabilities, offering a choice of multiple lounge areas in which to socialise and bedrooms that are individually designed.
Located in beautiful surroundings, Gratia offers the ideal environment for relaxing and respite, with skilled carers available throughout the day and night and a day care service also on offer to the local community.
Good transport and amenities are nearby and carers are experienced in looking after residents with dementia, through person-centred and dignified methods.
Group: Knighton Manor Ltd
Person in charge: Matthew Smith (Manager)
Local Authority / Social Services: Leicester City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment
Admission Information: Ages from 18 to 99.
Single Rooms: 20
Shared Rooms: 0
Rooms with ensuite WC: 9
Facilities & Services: Palliative Care • Day Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Leicester, A50, near Glenfield hospital.
Visiting:
anytime, reasonable visiting hours
Parking:
yes full available parking
Latest Care Quality Commission* Report on Gratia: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7 (maximum of 10) for Gratia is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Gratia in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.5 out of 5 from 5 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.457 for Gratia is calculated as follows: ( (48 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 94 Ratings = 4.457
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.5 Points relating to the number of positive Reviews for Gratia is based on 5 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4 Target Reached = 1 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Gratia has a Review Score of 7 (6.957) from 8 Reviews
Review submitted from a Postal Card by K H (Resident) on Thursday 9 March 2017. Relates to December 2016.
The care home is very nice. The staff team look after me well. The food and care is very good.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carole J (Father of Resident) on Thursday 14 July 2016. Relates to June 2016.
My sister always appears happy here and loves the staff. I am made welcome and always offered a drink on arrival. Nothing seems too much trouble. I signed over my sister's financial affairs when she first arrived at the home and therefore cant comment on value for money. I would like to say though that she never appears to have new clothes. They appear to be from a charity shop and she has had only one holiday in 9 years. The home is clean but tired and my sister's room would benefit from replacement ceiling tiles as these are all stained.
How likely would you be to recommend Gratia? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carl D (Friend of Resident) on Wednesday 22 June 2016. Relates to June 2016.
I have only been at Gratia a short while but I am happy and enjoyed my stay here, the staff are polite towards me and if I have a problem I find staff easy to approach. I enjoy helping around the home doing things such as helping with laundry folding and hoovering the floors. I am happy with my room ans spend the time in there relaxing watching TV or listening to music. I am happy with the level of care I receive and feel safe.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Donna M (Resident) on Wednesday 22 June 2016. Relates to June 2016.
I fell safe and happy at Gratia and I really enjoy the food. I like my room and enjoy spending time relaxing in it, the staff are very helpful and ask me if I'd like join in activities but I'd rather sit doing crosswords and staff accept my decision. The home is very clean and fresh. I am happy here and would recommend it to others.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rita E (Resident) on Wednesday 22 June 2016. Relates to June 2016.
I am happy at Gratia. I like being able to watch TV or my DVD's. I like the staff and they are helpful and make me feel happy. If I have any problems or am upset I can talk to staff who will help me. I enjoy the food at Gratia and enjoy sometimes playing board games but I am most happy when I'm relaxing watching TV. My room is very nice and cosy and I feel safe and happy here.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Richard D (Son of Resident) on Thursday 14 January 2016. Relates to January 2016.
Happy and compassionate staff. Well looked after.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Victoria G (Resident) on Friday 17 July 2015. Relates to June 2015.
Gratia is very nice.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Eileen P (Sister of Resident) on Friday 17 July 2015. Relates to June 2015.
I am very pleased to say that my brother is very happy living at Gratia. I have had no problems with any of the staff or bosses. I find them very friendly towards me and my brother. When my brother was ill the staff acted very quickly and sent for the doctor which he sent for the ambulance and he went into hospital. While my he was in hospital a carer went to see him every day. My brother is always well dressed, clean and happy. My brother has been in Gratia over twenty years, his bedroom is clean and tidy, I have no problems with anything, I have always been happy with everything.
How likely would you be to recommend Gratia? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money