Leaholme Residential Home

8 Springfield Road, Stoney Gate, Leicester LE2 3BA

Leaholme is registered with Leicester City Council and the Commission for Social Care Inspection to provide care to the residents, including people who also live with milder forms of dementia.

The Home has a grand entrance hall and lobby, two lounges and a downstairs dining room. There are 16 rooms in total, two of which are companion rooms. Some of the accommodation is situated on the ground floor. There is also a lift to all floors, allowing for easy access.

The beautifully manicured gardens are looked after by our gardeners, often with the input of the residents.

There are no restrictions on visiting times. Family members and friends are most welcome to visit as and when they wish. Drinks and snacks are always available, and staff are happy to provide meals for visitors by prior arrangement. There are many places to visit nearby if you fancy a leisurely stroll, including Leicester’s beautiful Victoria Park.

Group: Your Health Ltd

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 55 to 110.

Single Rooms: 13

Shared Rooms: 2

Rooms with ensuite WC: 6

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Leaholme Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Leaholme Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Leaholme Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Leaholme Residential Home is calculated as follows: ( (100 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 141 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Leaholme Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 5 Reviews ÷ 3.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Leaholme Residential Home has a Review Score of 9.7 (9.652) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Leaholme Residential Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Leaholme Residential Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1

My mother was looked after with professionalism, respect and affection. The family were kept informed and consulted about her progress and eventual decline. She chose to stay there after staying twice for respite care. She was very happy throughout her stay and at the end her death was managed with consideration and understanding.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

I initially chose this home for my mother because it was small and felt like home, not a hotel.
Some of the larger homes looked great but were too big for someone to feel at home.
The staff seemed friendly and enthusiastic.
During my mother's stay, the home had some management issues but the company worked hard to resolve these.
My mother always seemed happy and settled in the home and I felt a good rapport was developed between her and the staff.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   3.4 out of 5

My mother has been at Leaholme for about seven months, during which time I have developed a great respect for the place and for all the staff. The place is impeccably clean and feels like a 'home' in the true sense, and the carers are all hugely sensitive to residents' needs and dignity at all times.

The home is relatively small compared to many such places which helps it to have a less 'institutionalised' feel. Meals are also good, and residents are carefully monitored at all times. It was reassuring to hear a visiting social worker say one day 'this is where I would send my mother'.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has benefitted from her stay at Leaholme Residential Home for over a year, during this time she has had several occasions when she has been very poorly. The treatment and care she has received every single day has been short of amazing with staff that continue to offer care that is second to none from management down to the kitchen staff, they have played a pivotal role in a huge change in my mother's well being. We haven't seen her so settled and happy for months. I thank them all every day for their kindness.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

The dedication, kindness always making sure the residents come first always happy and smiling. They have made my mother one of their family constantly looking out for her.
I can't thank everyone enough for what they do. You all deserve a medal.
Thank you.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

This is a lovely homely home, which is what struck me on the first visit, unlike the large purpose-built care homes and is spotless. The staff are very friendly and welcoming, headed by an amazing deputy manager. Nothing is too much trouble and in fact, they have exceeded all expectations for which I thank them.
I know my mother is being well cared for.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Kathryn Hilton, Business Adminitrator at Leaholme Residential Home responded to this review on 09 Mar 2017:

Thank you for your kind words towards Leaholme Residential Home. We are so happy that you believe your mother is being well cared for, she is a pleasure.

When you enter Leaholme it is very clean and smells lovely and fresh. Staff are very good, caring and friendly, food is good and we have a good choice. Very friendly atmosphere. Staff are always laughing and joking if you are feeling low, they are very good caring and willing to listen

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I am quite satisfied with the care and attention paid.

How likely would you be to recommend Leaholme Residential Home? Likely

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Average Rating:   4.2 out of 5

My dad stayed at Leaholme in January after a short stay in hospital. I found the home very welcoming and friendly, nothing was too much trouble. Staff also made a fuss of mom and invited her for lunch with dad. I would definitely recommend Leaholme.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was at Leaholme on respite for 2 weeks, I was worried about her being there as I have never been in a residential home before, but what a friendly, welcoming home it is. The care was second to none and the staff were lovely. My mother settled in very well there with all the other residents. We were sad to go after her 2 week stay and if I needed a home for mum in the future for a permanent stay we would go 100% go to Leaholme Residential Home.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

I visit my friend once a week and I am always made to feel welcome, the girls are so nice. The home is very friendly and they even have a cat that has lived there for many years. My friend has lived at Leaholme now for a number of years and she is happy and well cared for. The gardens are so well kept and the residents often have cream teas out there when the sun is shining.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Close friend has been cared for at Leaholme for a number of years. It's a really nice, small home where the staff genuinely care. It's not like the bigger purpose built homes where you're just a number. I've had food with my friend a few times and it's really nice, traditional dishes. Pretty garden to enjoy and a quiet lounge at the back of the home. Would definitely recommend.

How likely would you be to recommend Leaholme Residential Home? Extremely Likely

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Average Rating:   5 out of 5

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