Bernadette House is situated within picturesque grounds and provides respite, day care and residential care for older people within a relaxed and homely environment.
Friendly and experienced carers strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere and are sensitive to ever changing needs.
Service users, family members and friends are encouraged to participate in the development of the individualised care plan which includes a variety of programmes designed to encourage mental alertness, self-esteem and social interaction.
Bernadette House provides single and twin rooms, some of which feature en-suite facilities. The bedrooms are homely, welcoming and furnished with modern amenities.
An on-site chef prepares a varied and nutritionally balanced menu which is produced from fresh ingredients to meet dietary requirements and individual tastes.
Owner: DES Healthcare Ltd
Person in charge: Lydia Gardner (Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 50+.
Single Rooms: 27
Shared Rooms: 4
Rooms with ensuite WC: 21
Facilities & Services: Day Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Bernadette House has a sizeable car park for staff and visitors.
Latest Care Quality Commission* Report on Bernadette House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 10 (maximum of 10) for Bernadette House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Bernadette House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.953 for Bernadette House is calculated as follows: ( (183 Excellents x 5) + (9 Goods x 4) ) ÷ 192 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Bernadette House is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7 Target = 1.000
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bernadette House has a Review Score of 10 (9.953) from 16 Reviews
Review submitted from a Website Submission by Sarah B (Daughter of Resident) on Tuesday 27 February 2018. Relates to February 2018.
I am always reassured how well cared for mum is. Nothing is too much trouble for the staff and mum is settled and happy.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Postal Card by Damian M (Son-in-law of Resident) on Tuesday 30 January 2018. Relates to January 2018.
Staff - very friendly and helpful.
Food - home cooked, very tasty.
Rooms - Warm and clear and very well kept.
Activities on a daily basis. Very good.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Gary C (Son of Resident) on Monday 29 January 2018. Relates to February 2017.
Bernadette House is an excellent care home with extremely caring staff and a forward-thinking owner and management team. The staff are to be commended for the care they give to the residents and the way they contribute to the lovely atmosphere in the home.
I have recently had cause to go to a different care home to visit a friend's relative. I'm sure the residents were well looked after but I was genuinely surprised at how different the overall feeling in the home was, it just felt so flat as opposed to the lively feeling that is always evident at Bernadette House.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Postal Card by Penny M (Daughter of Resident) on Friday 26 January 2018. Relates to January 2018.
Efficient, friendly caring staff who always make you feel welcome. Amazing home cooked food. Plenty of activities and always something new. Home from home. Constantly updating and decorating to a high standard. Always available to talk to family/friends and professional to the end. Beautiful gardens for residents/visitors use. Pets allowed and guinea pigs are at the home.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Claire L (Granddaughter of Resident) on Wednesday 10 January 2018. Relates to January 2018.
My grandmother is a resident at Bernadette House and as I live in Australia, I don't get to visit her very often. I was in England for Christmas and New Year and really enjoyed seeing her. Like my Gran, I am very creative and it was amazing to see all the incredible paintings the residents have painted. The wall mural is amazing and my Gran was very excited to show me the village scene she'd help to paint. There's a lot going on at Bernadette House and I'm really glad Gran isn't bored or lonely.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Maxine B (Friend of Resident) on Sunday 7 January 2018. Relates to January 2018.
My friend has been a resident at Bernadette House for over a year and I always receive a warm welcome when I visit the home. The staff are very friendly and my friend is very happy which means a lot to her family and me. Bernadette House is being refurbished and the communal rooms are lovely now. Freshly painted with new furniture. It's a very nice place to live.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Tanya B (Friend of Resident) on Friday 17 November 2017. Relates to November 2017.
Bernadette House provides a warm and homely environment for residents. My friend is well cared for and the staff always offer me a cup of tea while I sit and chat with her. My friend's health fluctuates and the staff are meticulous in ensuring she receives regular visits from the GP and changes to her medication as required, which gives peace of mind to her family and to me. I recommend the home to everyone I know.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Sarah G (Friend of Resident) on Wednesday 15 February 2017. Relates to January 2017.
It was a shock when my friend was diagnosed with dementia and an even bigger shock when she finally moved to a care home. I was nervous the first time I visited Bernadette House but I needn't have been. The staff are lovely. Nothing is too much trouble for them and they go way beyond what is actually expected of them. It truly is a 'home away from home' and I appreciate the kindness with which my friends and family are treated.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Stuart B (Son of Resident) on Wednesday 15 February 2017. Relates to February 2017.
From day one, mum has been looked after with exceptional care and compassion by the wonderful staff at Bernadette House. As her condition has deteriorated and altered during her stay, her needs have always been reassessed and catered for in an extremely professional and caring manner.
My main comments would be regarding the staff at Bernadette House. The genuine care they show for mum is far above the "call of duty". Often when we visit, there is someone sitting with mum, doing paperwork or some other task, which could easily be done elsewhere. They choose to do it where they can keep mum company, which is really nice.
When mum was really poorly a few weeks ago, the genuine concern of the staff was very touching and you get a strong impression that it is not just a job for them.
I can not recommend this place highly enough.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Lee D (Niece of Resident) on Tuesday 14 February 2017. Relates to January 2017.
My aunt is receiving fantastic care at Bernadette House. The staff don't just look after her, they really care. We arrived with a bird feeder for my aunt so she could watch the birds from her window, only to discover the home have several already. The lady who organises the activities is very nice and it was good to see my aunt painting again like she did when we were children. I can't praise the home highly enough.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Peter A (Son-in-law of Resident) on Wednesday 7 December 2016. Relates to July 2016.
Mum and Dad needed residential care when Mum developed Dementia at the age of 90 - Dad was already 93 - and we were lucky to find Bernadette House, a professional care home, tucked away close to us near the centre of Lincoln.
The atmosphere at Bernadette House is what matters, and that's down to the people who work there - they are genuinely caring. It was the right place for our parents - the three years they lived there until they died were characterised by much love, patience and thoughtfulness from the staff. As a visiting family, we also felt very much supported and cared for by everyone. We shall miss our daily contact which has been such an important part of our lives for the last three and a half years.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Postal Card by Vanessa P (Friend of Resident) on Tuesday 29 November 2016. Relates to October 2016.
I have been visiting my friend who is a resident at Bernadette House for past couple of months. I am always impressed by the care she receives. Her health is improving and she is very well looked after. The food and activities are good and she enjoys being with the other residents. I look forward to visiting her as I don't feel I'm in the ways and the home is very clean.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Website Submission by Geoffrey S (Relative of Resident) on Wednesday 16 November 2016. Relates to August 2016.
I couldn't fault a thing. The home is very clean and comfortable and nothing is too much trouble for the staff. There is a beautiful garden and we enjoy sitting outside in the summer. It's a good location too, being close to the town centre.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Postal Card by Jeana C (Resident) on Wednesday 20 April 2016. Relates to April 2016.
The care staff are friendly and helpful. The chef always makes sure there is vegetarian food for me. Staff are wonderful.
How likely would you be to recommend Bernadette House? Extremely Likely
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Review submitted from a Postal Card by John S (Friend of Resident) on Saturday 9 April 2016. Relates to April 2016.
Attended an Easter Party. Staff were caring, friendly and some came in on their day off to help. Lovely buffet for all. Our friend had lunch another day three courses on proper china plates. Our friend is looking forward to summer to sit in the gardens. They spend sunny days playing games outside. We took him out the other day and he was dressed lovely, shaved and ready for the time we said. He has put on weight and looks well and says he is happy.
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Review submitted from a Postal Card by Paul M (Grandson of Resident) on Friday 8 April 2016. Relates to March 2016.
The staff are very welcoming and friendly. We have been asked for input with regard to the care plan. An Easter Party was arranged and attended by family, it was really lovely. The home is in the process of being re-decorated the rooms already done are lovely. The meals all home cooked and choice is given. The staff go that extra mile to help residents make the transition between home and Bernadette House. The home does not smell. They welcome my children and the dog too.
How likely would you be to recommend Bernadette House? Extremely Likely
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April 2017
Job Title: Registered Manager
Joined: 2014
Description:
Lydia is proud to manage a team of staff who go the "extra mile" to provide the highest quality care. Her approach to care is ‘person-centered’ and she ensures residents desire to live their lives in their own way is met whenever possible. Our resident’s interests are highly diverse and Lydia manages a team who do everything from arranging a trip to the cinema or to watch Lincoln FC play, to taking a resident’s beloved cat to the vet when he’s poorly.
Lydia began her career as a carer, became a senior carer, deputy manager and has progressed to care home manager, which means she has genuine experience of providing all aspects and levels of care.
Lydia holds an NVQ Level 5 Diploma in Health & Social Care.
Job Title: Deputy Manager
Joined: 2012
Description:
Gemma supports Lydia in managing the day-to-day operations of the home, quality, compliance, staff development and health & safety. Her focus is on ensuring Bernadette House provides a warmly and homely environment to residents and their visitors.
Gemma joined Bernadette House in 2012 as a Care Assistant. Her organisational skills and rapport with staff and residents meant she quickly progressed to Senior Carer and gained her NVQ Level 3 in Health & Social Care. In 2015 Gemma was appointed as the Home’s Deputy Manager. She is currently completing her NVQ Level 5 in Health & Social Care.
Job Title: Activities Manager
Joined: 2016
Description:
Naomi is our Activities Manager and since joining the team has introduced a wide range of new activities and outings to the Home. Naomi has a BA Hons in Fine Art and is using her talent to great effect around the Home. It is worth visiting simply to see the murals and painting she and the residents have created.
At Bernadette House, we love a party! We had a full-scale summer fete with stalls and games, a fabulous Guy Fawkes night party and a Christmas mini market. Residents birthdays and special occasions are also celebrated and family and friends are always welcome to visit.
Naomi actively promotes ties between Bernadette House and the local community. One of her recent projects has been with the Prince’s Trust, who transformed one of our flower beds into a vibrant rock garden and a tree stump into a bird feeding and watering table.
Naomi also brought Bubble & Squeak to the Home, two fluffy guinea pigs who rapidly became part of the family.
Job Title: Administrator
Joined: 2015
Description:
Judith is our administrator and we have her to thank for the highly organised way the office runs. From ensuring care staff have the correct paperwork to organising the milk delivery, Judith ensures the administrative functions of the Home runs smoothly.
Judith has a warm and friendly telephone manner and is available to assist with any enquiries you have about the Home. Feel free to call.
Job Title: Housekeeper
Joined: 2012
Description:
Angela is a highly talented member of the Bernadette House staff. Since 2012 she has been an integral part of our housekeeping team, helping to maintain a clean and tidy Home. Her skills do not end there, as Angela can turn her hand to any type of needlework. We have Angela to thank for our beautiful cushions, our expertly altered curtains and the incredible embroidery pictures that are on display in our corridors.
There are currently no Care Home Idol entrants who have performed at Bernadette House