Bernadette House, Lincoln, Lincolnshire
Bernadette House, Lincoln, Lincolnshire
Bernadette House, Lincoln, Lincolnshire

Bernadette House is situated within picturesque grounds and provides respite, day care and residential care for older people within a relaxed and homely environment.

Friendly and experienced carers strive to preserve and maintain the dignity, individuality and privacy of all service users within a warm and caring atmosphere and are sensitive to ever changing needs.

Service users, family members and friends are encouraged to participate in the development of the individualised care plan which includes a variety of programmes designed to encourage mental alertness, self-esteem and social interaction.

Bernadette House provides single and twin rooms, some of which feature en-suite facilities. The bedrooms are homely, welcoming and furnished with modern amenities.

An on-site chef prepares a varied and nutritionally balanced menu which is produced from fresh ingredients to meet dietary requirements and individual tastes.

Owner: DES Healthcare Ltd

Person in charge: Lydia Gardner (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 50+.

Single Rooms: 27

Shared Rooms: 4

Rooms with ensuite WC: 21

Facilities & Services: Day Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Bernadette House has a sizeable car park for staff and visitors.

Latest Care Quality Commission* Report on Bernadette House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 14 Nov 2017

Single room with en-suite.

Reviews

9.8 Bernadette House has a Review Score of 9.8 (9.767)

The Review Score of 9.8 (maximum of 10) for Bernadette House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Bernadette House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.91 for Bernadette House is calculated as follows: ( (131 Excellents x 5) + (13 Goods x 4) ) ÷ 144 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Bernadette House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bernadette House?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bernadette House

  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

It was a shock when my friend was diagnosed with dementia and an even bigger shock when she finally moved to a care home. I was nervous the first time I visited Bernadette House but I needn't have been. The staff are lovely. Nothing is too much trouble for them and they go way beyond what is actually expected of them. It truly is a 'home away from home' and I appreciate the kindness with which my friends and family are treated.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one, mum has been looked after with exceptional care and compassion by the wonderful staff at Bernadette House. As her condition has deteriorated and altered during her stay, her needs have always been reassessed and catered for in an extremely professional and caring manner.

My main comments would be regarding the staff at Bernadette House. The genuine care they show for mum is far above the "call of duty". Often when we visit, there is someone sitting with mum, doing paperwork or some other task, which could easily be done elsewhere. They choose to do it where they can keep mum company, which is really nice.

When mum was really poorly a few weeks ago, the genuine concern of the staff was very touching and you get a strong impression that it is not just a job for them.

I can not recommend this place highly enough.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my Mum went into Bernadette House, this was the first experience of the care home environment for both of us and the staff at Bernadette House could not have made it any easier for us both.

Mum was a resident for 9 months and in all that time the care she received continued to be excellent.

The staff are very helpful and made sure that Mum's dietary needs (Lots of fish!) were catered for on a daily basis. The management team were also very responsive to any queries that I raised.

Unfortunately, Mum had to leave for a nursing home late in Nov 2016. This gave me a wider indication of the care/nursing home system. The care my Mum received at the new nursing home was very good, but the staff were just not as caring and I realised just how good things were at Bernadette House.

Mum passed away in late December and some of the staff from Bernadette House even gave their own time to attend the funeral. My family and I were very grateful for that gesture.

Well done to everyone connected to this great Care Home.....

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My aunt is receiving fantastic care at Bernadette House. The staff don't just look after her, they really care. We arrived with a bird feeder for my aunt so she could watch the birds from her window, only to discover the home have several already. The lady who organises the activities is very nice and it was good to see my aunt painting again like she did when we were children. I can't praise the home highly enough.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum and Dad needed residential care when Mum developed Dementia at the age of 90 - Dad was already 93 - and we were lucky to find Bernadette House, a professional care home, tucked away close to us near the centre of Lincoln.

The atmosphere at Bernadette House is what matters, and that's down to the people who work there - they are genuinely caring. It was the right place for our parents - the three years they lived there until they died were characterised by much love, patience and thoughtfulness from the staff. As a visiting family, we also felt very much supported and cared for by everyone. We shall miss our daily contact which has been such an important part of our lives for the last three and a half years.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been visiting my friend who is a resident at Bernadette House for past couple of months. I am always impressed by the care she receives. Her health is improving and she is very well looked after. The food and activities are good and she enjoys being with the other residents. I look forward to visiting her as I don't feel I'm in the ways and the home is very clean.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't fault a thing. The home is very clean and comfortable and nothing is too much trouble for the staff. There is a beautiful garden and we enjoy sitting outside in the summer. It's a good location too, being close to the town centre.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been a resident at Bernadette House for several months. It's always a pleasure to visit the home as the staff are warm and welcoming and the home never smells. I am really reassured by the new owner. She's friendly and takes time to get to know everyone. It's obvious she's investing a lot of money in refurbishing the home and it's lovely how much better everything looks. Thank you Bernadette House for taking good care of my oldest friend.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff are friendly and helpful. The chef always makes sure there is vegetarian food for me. Staff are wonderful.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Attended an Easter Party. Staff were caring, friendly and some came in on their day off to help. Lovely buffet for all. Our friend had lunch another day three courses on proper china plates. Our friend is looking forward to summer to sit in the gardens. They spend sunny days playing games outside. We took him out the other day and he was dressed lovely, shaved and ready for the time we said. He has put on weight and looks well and says he is happy.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very welcoming and friendly. We have been asked for input with regard to the care plan. An Easter Party was arranged and attended by family, it was really lovely. The home is in the process of being re-decorated the rooms already done are lovely. The meals all home cooked and choice is given. The staff go that extra mile to help residents make the transition between home and Bernadette House. The home does not smell. They welcome my children and the dog too.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bernadette House in being refurbished to a high standard. Staff are angels without wings. Helpful and caring. Food is home cooked with a choice of food. Plenty of food and coffee and teas. Washing done to a high standard, clothes kept in lovely condition.
Hygiene standards are kept, residents look well cared for. The home does not smell offensive. My dad is happy as are we.
The gardens are well kept and we look forward to using these in the summer. Safety is of paramount importance. Any problems are dealt with quickly and nothing is too much trouble. We are always made to feel welcome.

How likely would you be to recommend Bernadette House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Naomi

Naomi Allan

Job Title: Activities Manager

Joined: 2016

Description:

Naomi has recently joined us at Bernadette House and has started running a number of new activities for our residents.

Naomi has got the residents back into knitting, crafts, baking and even ball games.

There have also been weekly trips implimented which have allowed the residents to enjoy a vareity of different places and experiences.

Qualifications:

BA Hons in Fine Art

Practical Moving and Handling

Moving and Handling Theory

Mental Capacity Act

Information Governance

Health and Safety Law

First Aid Awareness

Fire Safety

Equality and Diversity

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bernadette House