Boultham Park House

Rookery Lane, Lincoln LN6 7PH

Boultham Park House is registered for thirty-five residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day and respite care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Joanne Johnson (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Boultham Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Boultham Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Boultham Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.713 for Boultham Park House is calculated as follows: ( (258 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 349 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Boultham Park House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Boultham Park House has a Review Score of 9.6 (9.570) from 30 Reviews


Average Ratings

  • Excellent
    22
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Boultham Park House?

  • Extremely LIKELY
    30
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Boultham Park House

  • Daughter of Resident/Service User
    12
  • Resident / Service User
    6
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • more

My mother-in-law spent her final two months in Boultham Park House (BPH). My wife and I chose BPH because we sensed immediately we entered the place a light, bright, airy, friendly, welcoming and above all caring atmosphere. From the manager, through all the carers, the kitchen staff, the cleaners and the maintenance man, everyone very actively and positively devoted their time and energy to caring for the residents.

The whole facility was custom-built to provide for care. The rooms were comfortable and well equipped. The food was excellent with hot and cold, nutritious and varied menus served in whatever way the residents needed to match their physical and emotional needs. We witnessed excellent activities to encourage residents' involvement. There were outings, there was a full engagement in all Christmas celebrations that brought joy and stimulation. Above all else, BPH gave my mother-in-law a home for her final days that was filled with laughter, warmth, dignity and love.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

Staff very caring and friendly. Make a point of interacting with residents. Some staff sit with residents lunch tables. Boultham Park House is very clean which is commendable. Activities a little thin on the ground but this may be down to the coordinator being away from work. Have stayed for two meals both good and enjoyable.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.5 out of 5

Care is excellent, helpful and kind.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4 out of 5

This home is in a very pleasant setting - next to a lovely public park. The staff are friendly and welcoming.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.3 out of 5

My Uncle required respite from his carer.
I made enquiries and within 4 hours he had a placement with you.
First impressions, I was overwhelmed by the genuine care we all received when we arrived.
The staff (Admin) and carers were second to none. Day two and my Uncle has settled in so well he doesn't want to leave!
Excellent service, we can't thank you all enough for everything.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.8 out of 5

Mum lived here for 4 years and she was treated with understanding and kindness despite being a little 'difficult' at times. She was given respect and her dignity maintained. Her end of life care was particularly good.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.8 out of 5

Have been very happy and comfortable since arriving.
The carers need medals.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

Very happy and comfortable.
Very lucky to have discovered this home.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

All the staff (manager, carers, kitchen staff and handyman) treat residents and visitors with respect, dedication and are friendly and helpful. The rooms are nicely furnished and kept clean and tidy. Meals are very good, giving choices at each meal. Friends and family are encouraged to visit at any time and lovingly supported through difficult times.
I would want to live here if I become unable to care for myself.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.7 out of 5

I became a resident together with my wife in the care home on 3rd January 2017. In this short period of time, I have been greatly impressed by the care workers ability to deal with every situation that presents itself. Nothing is too much trouble and attitudes dealt with with great tact. All the working staff create an atmosphere of friendly cheerfulness. The building is modern and stands on beautiful grounds with lovely views. As the weather improves outings of a variety are organised which gives pleasure and helps pass the time. Entertainment is also provided indoors. All is extremely efficient.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.9 out of 5

Good care and staff friendly. Would highly recommend this home.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.3 out of 5

Mum was very content here, the staff who like a laugh and a chat with the residents were brilliant. The food was also very good, as was the work of the cleaners and laundry staff.
The entertainment lady was also very nice and encouraged residents to take part in as much as they wanted too.
It's the staff that make a care a happy place.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4 out of 5

Yesterday we (myself) and one of your residents and several friends held a surprise afternoon tea at Boultham Park Care Home. I organised as a mark of our love for this resident who was to move from the home to live with her daughter. I was very helped by the staff who gave me so much help in setting things out, and in supporting me in keeping it a surprise event. In the year that my friend has lived at the home, I have seen such love and dedication from all the staff. Their care and kindness has been exemplary - always going the extra mile! Thank you so very much.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

Every member of staff I've met have been welcoming, friendly and nothing is too much trouble. They are always willing to discuss and allay any fears or concerns. Every request is dealt with promptly and efficiently. Always keep me informed of mums welfare. Due to her dementia, she can be very difficult at times, they bend over backwards to tolerate her behaviour which can be unpleasant at times and remain caring and cheerful with her. Plenty of activities which many of the staff participate in, quite often in their own time. Would highly recommend the home. I feel I can walk away safe in the knowledge that my mum is well cared for. Fantastic caring team. The Manager is always more than happy to see the family and takes everything on board.
Can't praise the staff enough.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.4 out of 5

All team members at Boultham Park House are friendly and approachable with a can do attitude. I always feel that the resident's health and happiness is well catered too. I see the same members of staff each week over the eighteen months I have been visiting so the staff retention is good hopefully indicating it is a good place to work! Thank you

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.7 out of 5

I cannot fault this residential home for the care given to my mum and my family. I feel that if anything it would be more staff needed. The staff were so caring to us and mum in her last hours of life, they were truly fantastic.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.8 out of 5

We took mum into Boultham in January 2015. She had dementia and was no longer steady on her feet. When we arrived a young carer greeted us at the door with a welcoming smile. Mum was very frightened. They soon settled her in. I visited mum regularly in the two years she was with them, and can honestly say all the carers were kind and very patient with all residents.
They are very well trained in dementia care. We valued the friendship they gave us too. Boultham was always kept clean and the domestic staff do a brilliant job. On the sad day that mum passed away, we were supplied with food and drink.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.9 out of 5

Absolutely brilliant. All staff show the utmost care and dedication to their respective jobs. Nothing too much trouble and go out of their way to do anything which was asked and always with a smile, no negativity what so ever. Sometimes when you walk into a place, you get a kind of vibe and think along the lines of not being very good. But I never did have that feeling at Boultham Park House, always greeted with a smile and kind words and all staff knew what they were doing, in a nutshell, didn't miss a trick. Best possible care, knowing mum was in good hands, a great comfort to the family.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

This is the third time mum has been here for respite care. Each time I have felt happy that she has been well looked after. The staff are friendly and helpful and mum's room clean and well decorated.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

I would like to congratulate you on the amazing standards of caring at Boultham Park. My aunt was a resident for 11 years and died recently at the grand old age of 100. The staff are dedicated, friendly and caring not only to the residents but the extended family. I live 3 hours drive away, but was always happy to leave my aunt, confident that she was content and well cared for. I only wish other homes in my area (that I visit) were up to your standards. My thanks to all concerned.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.8 out of 5

Boultham Park House provides not only their residents with a safe, secure community- spirited environment but also offers huge reassurance and support for residents families that their parent is happy and safe 24 hours a day. Having experienced care in her own home prior to going to live at Boultham Park House my mother is now happy and healthier enjoying excellent and regular meals, activities and good company. She no longer feels lonely has put lost weight back on and enjoys the friendly, caring, community spirit shared between staff and residents.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent from start to finish. So grateful for everything the staff did for my mother.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

The care and attention given to my mother was beyond excellent. All the staff went beyond just care, they became members of our family. This was not just my mother but all the residents that we observed.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the staff for their helpfulness, cleanliness, and the loving care they give to their inmates, enough. My cousin entered the home just before Christmas, was rather reluctant, but settled in well, she loves it. My cousin has just had her 100th birthday and what a party they gave her, it could not have been better. My brother is in a home and it is not a patch on Boultham House, I am well impressed.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.9 out of 5

The home has a happy, friendly atmosphere. Family members are made to feel welcome and part of their team. Residents are well cared for and look happy to be there. Nothing is too much trouble for the staff and management alike and managers door is always open. Meals are cooked on site and residents have plenty of choice. The home is very clean and tidy, one of the best homes! Keep up the good work.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.9 out of 5

Mum was very happy here and got on well with staff and residents alike. She joined in most activities and days out when possible. She was watched over 24 hours a day- which gave me the reassurance I needed knowing that help was always at hand if needed. The carers were wonderful, such a difficult job yet each and everyone was always smiling.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.3 out of 5

The care home was a bright and warm welcoming place. Staff very friendly and caring. After mum settled in she was happy here and felt safe. She went on outings and did a lot of activities in the home. The staff were very approachable and if we asked questions about mum's care they would always inform us of every aspect of this.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.5 out of 5

Mum was only a resident for five months but the care given to her was excellent, she was treated with kindness and consideration at all times. When she passed away she was treated with great dignity as were we as relatives. The home has a very friendly atmosphere inside and outside (the gardens are beautiful and residents are included in the gardening!).

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.8 out of 5

I have visited a friend in the above home on a regular basis during her three year residence there. The staff, of all levels were always clean, tidy, friendly, willing to help and treated me with respect. I have never had any reason to be anything but thoroughly grateful for what they did for my friend, who became increasingly frail and displaying severe dementia.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.8 out of 5

Boultham Park House is a very welcoming care home. The building is light and airy and well kept. The staff are friendly and my mother settled in there from the first day. The home is small enough to care but big enough to give the feeling of space and the various communal rooms add variety for the residents. The gardens and access to the nearby park are an added bonus to a caring care home.

How likely would you be to recommend Boultham Park House? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Andrea

Andrea Brookes

Job Title: Home Manager

Joined: 2014

Description:

The 35 residents at Boultham Park House are cared for by a dedicated team of carers, ancillary and administration colleague’s. The team is led by a Manager who is supported by a Head of Care and a team of experienced Senior Carers.

Andrea has been employed by The Orders of St John Care Trust since 1995 and during her 19 years service with the Trust has gained experience of nursing and residential environments.

During her time as Head of Care at Fosse House Andrea has been able to put her training in Dementia Care into practice thereby gaining further insight into meeting the needs of resident with a dementia related illness.

Andrea has experience in leading Care Quality Commission Inspections and is happy that the outcomes were all successfully met and the reports reflected the high quality of the care given by a team under her leadership.

Andrea has also been instrumental in the Home achieving accreditation the Administration of Medicines Award. She has also received the Chairman’s Commendation for Meritorious Service.

Andrea has NVQ 2 & 3 in Health and Social Care, and has recently completed ILM Level 3 in Effective Management as well as numerous other courses.

Andrea has now completed the Qualification and Credit Framework level 5 which is the new equivalent to the Registered Managers Award.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Boultham Park House