Fosse House, Lincoln, Lincolnshire
Fosse House, Lincoln, Lincolnshire
Fosse House, Lincoln, Lincolnshire

Fosse House is a forty-two capacity Lincoln care home, dedicated to person-centred methods and offering quality care for specialist nursing needs, such as cancer care and sensory impairments.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Jacqui Luke (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Fosse House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Fosse House has a Review Score of 8.7 (8.684)

The Review Score of 8.7 (maximum of 10) for Fosse House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Fosse House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Fosse House is calculated as follows: ( (72 Excellents x 5) + (32 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.226 Points relating to the number of positive Reviews for Fosse House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.4 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fosse House?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fosse House

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Helpful, caring staff, good food, pleasant atmosphere.

How likely would you be to recommend Fosse House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother and I have really enjoyed the afternoon. There was a singer plus cakes, drinks and sandwiches for everyone. Everyone seemed to enjoy it and it was great fun.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is tired but the staff are amazing. Pity not a few more of them as they seem stretched to give such a lovely care.
My mother is happy with the home and care she is being given.

How likely would you be to recommend Fosse House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I cannot praise the care home enough. My mother has been in a care home previous to this one and was so unhappy. As I live in Cornwall it became very distressing as my mum would cry on the telephone, saying she wanted to move. I, in conjunction with her social worker who has also been excellent, secured this placement at Fosse House.
I took mum to see it and I instantly knew she would settle and make friends there. She loves her room and everything about the home.
They provide clients with different activities, today I attended a singalong with mum and other residents, it was a joy to see them enjoying themselves.
Mum has a new lease of life.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have spent two weeks respite whilst my husband had an operation. I was nervous and not looking forward to staying in a care home. I was warmly greeted on arrival. They made me feel it might be ok staying here. From day one to my leaving my stay was splendid. The carers both day and night were caring, smiling and nothing was too much trouble. The entertainment manager was excellent and made sure I I joined in with everything. The housekeeping and laundry staff were obliging and offered a good service. The food has been excellent in both quantity and quality with attention paid to personal preferences. Not forgetting the handyman who went around fixing things with always a cheerful word. My whole experience has been wonderful and I have been treated with courtesy and smiles. I want to go home, but if my husband could join me I would have been happy to stay.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A new carer took my mother-in-law to hospital in a taxi and he went above and beyond his call of duty. The hospital and patients even commented on how he was so attentive to my mother-in-law and looked after her very well at hospital by engaging her in conversation.

How likely would you be to recommend Fosse House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I moved my mum (aged 95) to Fosse House around 2 months ago. i had visited a number of other homes before I decided on Fosse House. My reasons for selecting this home were therefore based on information from the website plus my initial findings on visits. The home is clean, smells good always and the atmosphere and ambience impress you from entering the front door. The old people always look clean and cared for. They are well known to the staff and treated with dignity and respect. The staff are hard-working, caring and so friendly to residents and visitors. They have really helped my mum to settle after she had lived alone and independently for 38 years! They reassure me if I have any concerns and efficiently deal with all areas of her well being ie doctors, diet etc. I have been so lucky to find Fosse House and can only thank the excellent staff for helping my mum and her family to feel confident of her care. Thanks.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother spent her final four months in Fosse House, due to dementia and at 94 years she could be a difficult resident at times. The staff were always very aware of the problems my mother may have and were very attentive. The standard of care was excellent the food and drink always looked and smelt excellent too. My mother was always dressed in clean clothes and was quite happy in the home. I have no reason to call this home other than excellent.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering Fosse House, the impression is one of a sunny and welcoming ambience. The staff always seem very busy, but always have time for a greeting. The residents who are alone, are encouraged to take part in art, exercise, singing and baking and a good photographic record is kept for them to look at. The senior staff and carers run a happy home and food provided is excellent. I would, however like to see more active presence from the manager, and to have more input from a relatives point of view. After taking a while to settle in I am confident that my husband is happy and well cared for at Fosse House.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has been a resident at Fosse House for just over a year and cannot fault the care and friendliness of all the staff and particularly the very understanding carers. Mum is 93 and very deaf and their patience is to be commended. There is always someone on hand for myself to share and discuss any concerns, especially with mum's nominated personal carer. The bedrooms are a little under par! but I understand plans are going forward for the home to be re-built.

How likely would you be to recommend Fosse House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Jacqui

Jacqui Luke

Job Title: Home Manager

Joined: 1992

Description:

The 42 residents at Fosse House are cared for by a committed team of over 55 staff that includes carers, ancillary staff and administrative support. They are led by a Manager who is supported by Heads of Care and a team of Senior Care Staff.

Jacqui Luke has been employed in a Senior Role by the Trust since 1992 and has over 30 years experience in elderly and dementia care. She has Managed a number of Trust homes and has been Manager at the Poplars for the past three years.

Jacqui is particularly committed to providing high quality care for residents who have a dementia and has both a Dementia Mapping Award from Bradford University and a Champions in Dementia Award from the Alzheimer’s Society to ensure that high standards of care are maintained.

Jacqui particularly enjoys developing staff to achieve their full potential and this is reflected in that during her 21 years with the Trust Jacqui has always had excellent inspection results from the Care Quality Commission and its predecessors in the homes she has managed .

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fosse House