Ruckland Court Care Home

Ruckland Avenue, Lincoln LN1 3TP
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9.7 64 Reviews
  • Ruckland Court Care Home, Lincoln
Ruckland Court Care Home is located in the North of Lincoln on the Ermine West estate. The home provides long term residential care, specialist dementia care and short term respite care. Ruckland Court has a range of accommodation including self contained apartments, enabling residents to maintain their independence.

Accommodation includes bedrooms and en-suite facilities with the option of a kitchenette in some of the rooms. Residents are encouraged to personalise their space with their own furnishings and belongings. There are communal lounge and dining areas on each floor where residents can choose to socialise and take meals if they wish.

The Coffee Club is a lovely place to entertain family and friends or the in-house pub for social occasions. There is the cinema room for residents to enjoy regular movie nights and the hair salon for the residents to have their weekly set and blow-dry.

The garden is well maintained and secure with pleasant seating areas for residents and their families to enjoy. The home is adjacent to the Ermine playing fields and close to local shops and amenities. All areas of the home are wheelchair accessible and there is a lift to the first floor. Daily activities are provided for residents to join in if they choose, including gentle exercise, arts and crafts, gardening and games. The home is regularly visited by outside entertainers and local community groups.

Care staff are friendly, well-trained and provide round-the-clock professional assistance according to individual requirements. Residents are visited by a hairdresser, chiropodist and local health care professionals when required.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ruckland Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Adam Atkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • Visitors welcome at any time.

Parking

  • There is a car park available onsite.

Ruckland Court Care Home Reviews (64)

9.7

Ruckland Court Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years.
Over all time Ruckland Court Care Home has 64 reviews.

Overall Experience
  • 52
  • 11
  • 0
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  • 1
Date Published
  • 64
  • 6
  • 9
  • 16
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Reviewer Connection to Ruckland Court Care Home
  • 30
  • 13
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 21-40
Review from Linda B (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Ruckland just over a year. She was quite a complex case to start with but with dedication from staff and occupational therapy, Mum was moving again. Mum was so happy living in the home. She loved the staff and they showed her so much love and care nothing was too much trouble, they did
up and beyond care for her and my entire family. In her last days, the care was outstanding for us all. Mum felt the love from everyone. I can't thank everyone enough.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for taking the time to add a review for Ruckland Court, it's lovely to hear how happy you were with the care we provided for your mum.

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Review from B W (Niece of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We just wanted to say how good the staff are at Ruckland Court Care Home. Our Aunty came in for respite care and all the members of staff were so helpful and nothing was too much trouble for them. She is now a permanent resident and their excellent care has continued, making the transition from home
to care home so much easier. We would recommend Ruckland Court to anyone wanting to go into care.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for your lovely review of Ruckland Court Care Home, we are delighted to here how well your Aunt has settled in with us at Ruckland Court. It is our pleasure to care for her as part of our family here at Ruckland Court.

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Review from Rob C (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Admitting that your parent needs to go into a home is a difficult time for anyone, but the staff have made this a lot easier. Nothing seems too much trouble for them. There is an excellent line of communication between myself and the home and everyone seems fully committed to making my mother's, and
my lives easier.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, it is our pleasure to care for your loved one as part of our family here in Lincoln.

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Review from Helen A (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very grateful for the kindness and support showed to mum during her recent trips to hospital and minor surgery. Staff at Ruckland Court arranged transport, and escort and liaised with hospital staff. This was so reassuring as the family live far away.
Thank you to the Manager and all staff for continuing
to care for mum so well.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court, it is our pleasure to care for your mother as part of our family here at Ruckland Court.

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Review from Elaine E (Sister of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother lives in Ruckland Court Care Home he is very well looked after. He loves being there. He goes to Dialysis every other day at 7am, he needs to be up 5.30am for this. He feels very confident that he is being looked after very well. The staff are brilliant to the residents.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for taking the time to write a review for Ruckland Court Care Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care for your brother, it is our pleasure to care for him as part of our family here at Ruckland Court.

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Review from Wendy E (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I previously reviewed this wonderful Care Home when mum first went to stay there. To say they go over and above is an understatement. Nothing is too much for them, from the Management, Administration Team, and Front of House Team right through to the Care Team and Activities Team.
Mum is extremely
well looked after and happy. What more could a daughter ask for when somebody else is looking after somebody who is so precious to me and my family?
Thank you Ruckland Court Care Home from the bottom of my heart. You are doing an amazing job.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for leaving a wonderful review for Ruckland Court Care Home, we truly appreciate your kind words and comments. It is our pleasure to care for your mother as part of our family here at Ruckland Court in Lincoln.

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Review from Colin E (Son-in-law of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ruckland Court Care Home staff are so welcoming and helpful with all aspects of their services. In any business to make it successful, you have to have wonderful people operating the business from top to bottom. All I have is praise for the caring approach Ruckland Court Care Home has. We couldn't have
chosen a better care home in Lincoln. The residents are treated to plenty of entertainment and trips out. When my wife and I visit we always have a chat not only with the staff but with lots of other residents. A wonderful care home and if I could give more stars I would.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for leaving such a lovely review for our home. We are delighted that you enjoy spending time here at Ruckland Court with our staff and visitors when you visit your loved one.

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Review from Marie S (Daughter of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive for mum to go into a residential home, but circumstances warranted it. However, now mum is in Ruckland Curt, my worries disappeared. The staff are so caring and mindful of each individual needs, from the kitchen staff, the laundry ladies, the hairdresser, management, and last
but not least, the carers who feed, dress, wash, seeing to their personal needs. Nothing is any trouble for whatever the care is for each resident I have noticed. Well done, guys, and thank you.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for leaving a review for Ruckland Court Care Home, we are delighted to hear how happy you are with our care and care team, I will pass your comments on to the team.

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Review from Jon W (Son of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really good, nothing is too much trouble for them to help the residents of Ruckland Court have a better quality of life. They are always pleased to help whilst giving the best care they can. When residents are low or struggling they take it in their stride.


Also very helpful to other

family members as well who can often feel a lot of pressure in difficult circumstances.
Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court, it is our pleasure to care for your mum as part of our Ruckland Court family. It's wonderful to hear how well you've found her when you visit and will pass your kind words on to our staff team.

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Review from P B (Niece of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt, in her 100th year, is treated with dignity, compassion and genuine warmth. The staff are friendly and helpful to visitors. They have a truly human touch. I cannot praise them highly enough for their support in all circumstances and want to praise their approachability.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to write a review for Ruckland Court Care Home, it's wonderful to hear how happy you are with our care for your Aunt. It is our pleasure to care for her as a much-loved member of our family here at Ruckland Court.

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Review from Bev M (Daughter of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Ruckland Court for the wonderful care that my mum has received. Mum took ill just before Covid began and stopped eating, drinking and became bedbound. During Covid, I have been able to keep in touch through regular video calls, I have watched her gain weight and she
is back to her usual smiling self. I have even seen her out of bed, which I didn't think would ever happen again. Everyone at Ruckland is so friendly, helpful and can't do enough for Mum and us as a family. I can ring anytime, and they always let me know if anything is happening with Mum. She has been at Ruckland Court for 3 years now and I would like to thank everyone for the wonderful care and friendship that you give to her.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home. We are delighted that you are so pleased with our care of your mother. I will ensure that your kind words are passed on to the staff team.

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Review from Abigail O (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stopped at this care home for two weeks respite, previously we had a bad experience with a different care home and I said I would never put my mum through that again so it was such a big decision when she went this time. I was so nervous when I took her but from the minute we arrived the staff
made us feel instantly at ease. I visited my mum after she had been there a week and she looked so well and happy, I had not seen her like that in a long time. I truly cannot thank the staff enough for the amazing job they all do, you can see that they genuinely care and I would highly recommend this place to anyone.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, it was our pleasure to care for your mother during her stay with us. She is welcome to come and see us again any time.

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Review from Pat R (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
About 4 weeks ago, our dear mum became very ill and our family feared we would lose her. However, the wonderful team at Ruckland Court, through their loving care, nurtured mum back to her usual self. From being bedridden, only taking minimal diet and fluids to now eating and drinking well and back to
joining in with the amazing activities in the lounge area. Thank you so much to the amazing team at Ruckland Court!
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for writing a review for Ruckland Court, we are delighted to hear that you are so pleased with our care of your Mother. We are very pleased that she is doing so well with us and has settled in so well with our Ruckland Court family.

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Review from D B (Power of Attorney of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the almost three years that my friend was a resident in Ruckland Court, we were always impressed by the standard of care, consideration and understanding shown by all staff of all levels towards both my friend and ourselves. Despite increasing levels of dementia, she was treated with courtesy
and great attempts was made to care for her appropriately. Many thanks to all.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your friend.

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Review from Teresa S (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ruckland Court has, despite lockdown, provided exceptional support and care and gone the extra mile to reassure relatives that their loved ones are safe. This is 100% due to the dedication of the staff who continue to provide excellent care for my mother and all the other residents.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for leaving a review for Ruckland Court, we are very pleased to hear how happy you are with the care and support of our residents. We will pass your kind words on to our staff team.

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Review from Nicola S (Niece of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly care home. My uncle has been in the home since last June and all the staff we have had contact with have always been, helpful, polite and respectful to us and my uncle. Information is readily available regarding what is happening in the home (especially since covid) such
as visiting rules, how the residents are and the way the team are managing the virus. My uncle enjoys the meals and social interaction in the dining room and occasionally the lounge.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to write a review for Ruckland Court Care Home. We appreciate all comments and feedback and will pass your kind words on to our staff team. It is a pleasure to care for your uncle as part of our Ruckland Court family.

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Review from Paul M (Son of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the care provided by Ruckland Court. Throughout her residency, my mother was always treated with respect and professionalism. All the staff were so consistently friendly to both my mother and her friends and relatives alike. She had a very long and fulfilling life and Ruckland
Court provided a wonderful environment for her final years. I cannot speak too highly of the care workers - a dreadfully undervalued profession in my opinion. My mother was so appreciative of her care and expressed this to all her family. We are so grateful to you all.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you very much for taking the time to write a review for Ruckland Court, it was a pleasure to care for your Mother. We greatly appreciate all comments and feedback and I will ensure that your kind words are passed on to the staff team.

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Review from N B (Son of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is looked after very well and with compassion. She is happy to have so many friendly staff on than 24-hours a day.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, we are very pleased to hear that you are so pleased with the care of your Mother and I will pass your kind words on to our staff team.

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Review from L C (Sister-in-law of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continue to be very impressed with the running of Ruckland Court in general, but in particular, the care and compassion shown to our relative whose health and condition is slowly deteriorating. Value the regular communication during this difficult period. We have confidence in the staff and our trust.
Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, we appreciate all comments and feedback. It's wonderful to hear that you feel well informed and are happy with the care of your loved one.

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Review from F G (Relative of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family member's flat is very nice, with some of their own belongings from home to make it more personal. The care and understanding is excellent, even when times can be challenging. I am always being told what good food choice there is each day and that activities take place daily with staff support
to join in.
Because of Covid-19, I have not seen my family member but they are able to phone at any time they wish. Staff phone to keep me informed and let me know what my family member needs.
They are always professional and friendly which is very reassuring at these hard times and I know my family member is in such good hands.
Reply from Claire Ward, Home Manager at Ruckland Court Care Home

Thank you so much for taking the time to write a review of Ruckland Court Care Home, we appreciate your positive comments and feedback. It's wonderful to hear that your family member has settled with us so well and that you feel fully informed of their wellbeing. We look forward to seeing you soon.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Ruckland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Ruckland Court Care Home is calculated as follows: ( (148 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 185 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ruckland Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (7)

Adam

Adam Atkin

Job Title: Home Manager Joined: 2018

Adam is our Home Manager at Ruckland Court and is passionate about caring for older people. Adam has worked at Ruckland Court since 2018 in various roles and was promoted from Deputy Manager to Home Manager in 2022. He knows our residents and their families well and is dedicated to providing the highest standards of person centred care.

Melissa

Melissa Stothard

Job Title: Home Administrator Joined: 2019

Melissa is our home administrator at Ruckland Court. She has worked here since 2019, previously working in hospitality management. Melissa’s grandmother moved into Ruckland Court, and she was impressed, so she decided to apply for the role when it became available. She enjoys the homely and welcoming atmosphere and loves to support our home and get to know our residents and their families.

Sharon

Sharon Robinson

Job Title: Deputy Manager Joined: 2002

Sharon Robinson has been a carer and now progressed to Deputy Manager at Ruckland Court Care Home. She has been at Ruckland for over 20 years. To obtain a better understanding of her job she became the Dementia Champion for Ruckland Court.


Sharon helps residents take part in activities such as gardening and takes photos so they can enjoy talking about their experiences later. She also takes part in Dementia Cafes hosted at the home and enjoys supporting families and helping them to understand dementia better.

Stacy

Stacy Poucher

Job Title: Deputy Manager Joined: 2024

Stacy Poucher is our Deputy Manager at Ruckland Court. Stacy’s passion for caring started when she supported her nan growing up. She went on to study Health and Social Care at Lincoln University and began her career as a carer 8 years ago. Since then, she progressed to Senior and is now Deputy Manager. She is dedicated to providing person-centred care and supporting both residents and staff to create a warm and welcoming environment.

Michelle

Michelle Middleton

Job Title: Client Services Manager Joined: 2016

Michelle has worked at Ruckland Court since 2016.


Progressing to the role of Client Services Manager after being in the role of Head Housekeeper. Michelle supervises the day-to-day operations in the customer service department, particularly focusing on food and beverage service and helping to maintain the high standards in the Home.


She was recognised with a Country Court award for ‘Our Values’ for her dedication to our residents. Michelle is passionate about recognising the little things that matter to people and doing her best to ensure our residents lead fulfilled lives.

April

April Hardy

Job Title: Lead Well-being Coordinator Joined: 2024

April has been our Well-being Lead for a year and loves how varied each day is. She’s passionate about learning each resident’s life story to create meaningful, person-centred activities. With a background in nurseries and pre-schools, she brings her experience in engaging activities to all ages. Her goal is to enrich residents’ lives and make every day enjoyable here at Ruckland Court.

Denise

Denise Lawson

Job Title: Care Assistant

Denise has been a Care Assistant at Ruckland Court Care Home since 2012. As part of our care team she is responsible for providing five star care for our residents. She was recognised with a Country Court Care Hero award for putting residents at the heart of everything she does. Denise is passionate about dementia care and will always show compassion and put others before herself.

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