Syne Hills Care Home

16 Syne Avenue, Seacroft, Skegness PE25 3DJ
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9.5 14 Reviews
  • Syne Hills Care Home, Skegness
Syne Hills provides high-quality residential care in a safe, supportive, and person-centred environment. The service is designed to meet the individual needs of residents, promoting dignity, independence, and overall wellbeing at every stage of care.

The home offers tailored support plans developed in collaboration with residents, families, and relevant professionals to ensure that physical, emotional, and social needs are met. Staff are trained to deliver compassionate care with professionalism and respect, fostering a culture where residents feel valued and empowered.

Syne Hills maintains a comfortable and homely setting, with thoughtfully prepared meals, engaging activities, and opportunities for social interaction that encourage community participation and personal fulfilment. The service places strong emphasis on safeguarding, health and safety, and continuous quality improvement, ensuring high standards of care delivery.

Residents benefit from a structured yet flexible approach that balances support with independence, enabling them to maintain choice and control in their daily lives. Communication with families is prioritised, promoting transparency and collaborative working relationships.

Overall, Syne Hills demonstrates a clear commitment to delivering reliable, compassionate residential care that enhances quality of life and supports residents to live with dignity and confidence.
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Care Provided by Syne Hills Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £835 – £1085
  • Self-Funded Residential Dementia Care: £894 – £1142
  • RESPITE Self-Funded Residential Care: £835 – £970
  • RESPITE Self-Funded Residential Dementia Care: £894 – £1027

Chiropodist, newspapers and hair dresser charges are not included. All rooms are delegated to the resident to meet their needs. All room prices varies depending on the personal dependency level and the room size. If the person is social services , we only have two rooms that do not have a top up on them.

The price(s) shown are provided by the care home. Contact Syne Hills Care Home for full pricing details and T&Cs.

Contact Syne Hills Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Syne Hills Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Syne Hills Care Home Ltd
  • Privately Owned

Person in Charge

  • Ash Piddington-Smith (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • You may visit Syne Hills residential home at any times however they do ask to not visit during protected mealtimes. If these are only times available, they would appreciate you contacting the home so they can arrange a potential different seating area where others will not be disturbed.

Parking

  • Syne Hills has their own free onsite parking facilities available, but they do ask that you please do not park in front of the main entrance in case of emergencies.

Syne Hills Care Home Reviews (14)

9.5

Syne Hills Care Home has a Review Score of 9.5 (9.451) out of 10, based on 13 reviews in the last 2 years.
Over all time Syne Hills Care Home has 14 reviews.

Overall Experience
  • 9
  • 5
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Date Published
  • 14
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  • 13
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Reviewer Connection to Syne Hills Care Home
  • 7
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Total of 14, showing 1-14
Review from R H (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, a good experience for emergency respite care.
Friendly and helpful staff.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for your kind feedback.
We are pleased to hear that your experience of emergency respite care was a positive one and that you found our staff friendly and helpful. We understand how important it is to provide reassurance and support during what can often be a difficult time, and we are glad we were able to help.
Thank you again for taking the time to share your comments.
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Review from M S (Son of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The friendliness and kindness of the carers is what makes the care home so great.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for your lovely feedback.
We are delighted to hear that the friendliness and kindness of our carers has made such a positive impression. Our team works hard to create a warm, caring, and supportive environment for every resident, and your comments will mean a great deal to them.
Thank you again for taking the time to share your kind words.
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Review from R M (Son of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is well run. Always clean and the staff very friendly.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for your kind feedback.
We are pleased to hear that you feel Syne Hills is well run, clean, and welcoming. Our team works hard to maintain a safe, comfortable environment for residents, and it is lovely to know that their friendliness has been recognised.
Thank you again for taking the time to share your comments.
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Review from P B (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was surprised to learn that meals are not made from scratch but are bought in. Otherwise I have nothing to fault my mum is happy there she is safe and gets 24 hours care which I could no longer give her owing to Alzheimer's.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for taking the time to share your feedback.
We are pleased to hear that your mum is happy, safe, and receiving the 24-hour care and support she needs. We understand how difficult it can be when a loved one requires more care than can be provided at home, especially when living with Alzheimer's, and we are grateful for the trust you have placed in us.
We also appreciate your comments regarding the meals. We understand this was a surprise, and your feedback has been noted. We always aim to ensure residents receive nutritious, enjoyable meals that meet their individual needs and preferences, and we will continue to review our catering arrangements to ensure the best possible experience for our residents.
Thank you again for your honest feedback and kind words about your mum's care.
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Review from Nick K (Son of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for your kind feedback.
We are delighted to hear that you are very happy with your mum's care. It means a great deal to our team to know that the support we provide is appreciated.
Thank you for placing your trust in Syne Hills Care Home.
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Review from Mary W (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Syne Hills made mum settle in quickly with their caring ways and their chats, they are really thoughtful and go the extra mile to make residents smile. They work very hard and are patient in a demanding job. I do think care home fees are very expensive.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for sharing your feedback.
We are delighted to hear that your mum settled in quickly and that our staff's caring approach, thoughtful conversations, and kindness have helped her feel comfortable and supported. It means a great deal to know that our team's hard work, patience, and dedication are recognised.
We also appreciate your comments regarding care home fees. We understand that the cost of care is an important consideration for families, and we always aim to ensure that the care, support, environment, and services we provide reflect the needs and wellbeing of our residents.
Thank you again for your kind words and for the trust you place in Syne Hills to care for your mum.
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Review from J B (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad recently required to be seen by the paramedics, the staff always treat dad with dignity and respect taking his wishes into consideration which is particularly important when having to deal with medical professionals. My dad enjoys a banter with the staff and they relate well to his sense of humour.
Staff are always very friendly and welcoming.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for your kind and thoughtful feedback.
We are pleased to hear that your dad is treated with dignity, respect, and consideration, especially during times when support from medical professionals is needed. Ensuring each resident's wishes are listened to and respected is extremely important to us.
It is also lovely to hear that your dad enjoys sharing banter with the staff and that they connect so well with his sense of humour. Building positive relationships with residents is a valued part of the care we provide, and we are glad this helps him feel comfortable and supported.
Thank you again for your comments and for recognising the friendliness and warmth of our team. Your feedback is greatly appreciated by everyone at Syne Hills.
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Review from Jane W (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very pleased with the care mum receives at Syne Hills. The staff work hard and are very friendly and approachable. The staff are really kind to mum and interact with her alot. This makes her feel valued and 'at home'. She has forged friendships with other residents and feels part of a family made
up of residents and staff.
It's a great shame, however, that the weekly trips out from Syne Hills appear to have ceased. The trips out were really enjoyed, and the change of scenery gave the resident's mental health a real boost.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you very much for your thoughtful feedback.

We are delighted to hear that you are pleased with the care your mum receives at Syne Hills, and that our staff are kind, friendly, and approachable. It is especially lovely to know that your mum feels valued, at home, and part of a wider family with both residents and staff. This is exactly the kind of warm and supportive environment we strive to create.

We also appreciate your comments regarding the weekly trips out. We understand how important these outings were for residents' wellbeing, enjoyment, and mental health. Your feedback has been noted, and we will review how we can continue to provide meaningful opportunities for residents to enjoy a change of scenery and positive experiences outside the home.

Thank you again for your kind words and for raising this important point. We truly value your support and the trust you place in us to care for your mum.
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Review from Richard M (Nephew of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending syne Hills Care home to anyone looking for a safe and excellent provider of care services to a relative or loved one. The care that they provide is first rate and the commitment to provide a safe and comfortable environment is excellent and provides comfort to myself
and my family that my Aunt is in a safe and well cared for. Their communication with me is always timely and ensures that all of my Aunts needs are met. My Aunt is happy and my family and I thank Syne Hills for their ongoing support.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you so much for your kind words and heartfelt recommendation.
We are delighted to hear that you and your family feel reassured by the care and support your Aunt receives at Syne Hills Care Home. Providing a safe, comfortable, and caring environment is at the heart of everything we do, and it means a great deal to know that our commitment is giving your family peace of mind.
We are also pleased that our communication has helped ensure your Aunt's needs are met in a timely and supportive way. Your feedback will be shared with the whole team, who will be truly encouraged by your appreciation.
It is a privilege to care for your Aunt, and we thank you and your family for your continued trust and support.
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Review from Andy S (Son of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at Syne Hills for eight months and I couldnt be happier with the service they provide for her. The Carers interaction with the residents is second to none. They not only care, they laugh and joke with the residents, keep them entertained and they love them as if they were their
own family. From art and crafts to bingo, musicians and choirs to summer fete's. Ive experienced it all at Synes Hills. I know my mother is in a wonderful place for her final years.
Reply from Ash Piddington-Smith, Registered Manager at Syne Hills Care HomeThank you so much for your wonderful review. It means a great deal to hear how happy you are with the care and support your mother has received over the past eight months.
Our team works hard to create a warm, friendly and uplifting environment, so it is especially lovely to know that the carers' kindness, humour and genuine connection with residents have made such a positive impression. We are proud to offer not only quality care, but also meaningful experiences through activities and events that bring joy to daily life.
Thank you for trusting us with your mother's care. Knowing that you feel she is in a safe, loving and happy place for her later years is truly the highest compliment we could receive.
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Review from Teresa W (Friend of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor to Syne Hills, I can say the level of care is second to none. It is more of an extended family feeling rather than an institution. The staff are always friendly and knowledgeable. The activities offered are varied, fun and plentiful. The meals are of good quality and the home is
always fresh and clean. A lovely home that I would highly recommend.
Reply from Kanagasingam Kannan, Director at Syne Hills Care HomeDear Teresa , Thank you very much for taking the time to provide us with your review. We truly appreciate hearing from everyone, as your feedback plays an important role in helping us continue to improve.

At Syne Hills, we value all comments and suggestions, and your input helps us make positive changes across the business.

Thank you again for your support.
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Review from Mandy L (Daughter of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommended Syne Hills care home, my mum has been in the home for 2 years so far and the level of care and attention is very high. All the staff are lovely. There are plenty of activities for the residents to join in with if they wish too.
Reply from Kanagasingam Kannan, Director at Syne Hills Care HomeWe would like to extend our heartfelt thanks for the lovely review of Syne Hills Care Home and the care we provide to our residents.
It truly means so much to receive such wonderful feedback from families and friends. Your kind words not only brighten our day, but also reflect the genuine dedication, compassion, and high standards of care that our team strives to deliver every single day.
Knowing that our efforts are appreciated and that our residents are receiving the quality of care they deserve reassures us that we are fulfilling our commitment to creating a safe, supportive, and caring environment.
Thank you again for taking the time to share your experience - your feedback means the world to us. Thank you, Management Team at Syne Hills Care home
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Review from Joanne M (Nephew of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to highly commend the professional, supportive, and friendly manner that Syne Hills Care Home provides. The staff are just the most helpful, tentative and caring people we have ever dealt with. We highly recommend anyone looking for a care home for their loved one will not be disappointed.
The management and support staff are always willing to ensure that we (the family) are kept well-informed about our aunt's care. Well done to all the management and staff at Syne Hills - we have nothing but praise for your care home and are so very grateful for everything you do.
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Review from Rebecca W (Daughter of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came for the first time for 1 week, whilst my husband and I went to see the grandchildren. Because of a thorough pre-admission assessment, her room completely met her needs to be as independent as she can. Staff were just lovely and very caring without being condescending. Mum mentioned that
the food was good and again kitchen staff made sure she didn't miss out on pudding and gave sugar-free desserts. She had her hair done and went with a carer on a prebooked outing into town. The owner, also took mum on a different day to Winthorpe to see the sea which she was thrilled about. Apparently, she does this with all residents that can get in the car on top of more organised outings.
I noticed how well staffed the home was and staff seemed genuinely happy in their work, speaking highly of their employers, which is rare.
The home was spotless with good infection control measures. I met the housekeeper who was thorough and lovely.
Reply from Christopher Sweeney, Director at Syne Hills Care HomeThank you Rebecca for taking the time to let us have such valuable feedback. It is always such a boost to us all when we are told how our efforts can make such an anxious and often stressful time, pleasurable. We are delighted that Mum settled in and found everything to be just as we would like, safe, comfortable, remain independent, enjoying her time and food and of course being able to get out into Skegness (even if it was a little bit nippy!). We will look forward to seeing Mum again soon and so pleased that you were able to enjoy your break away! Thank you.
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Current Review Score: 9.5 (9.451)

Overview of Review Score

The Review Score of 9.5 (9.451) out of 10 for Syne Hills Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Syne Hills Care Home is calculated as follows: ( (103 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Syne Hills Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 05 May 2026

Room 1 -ensuite and views of sea and surrounding gardens and Forest available from 10th MayRoom 2 -ensuite and views of sea and surrounding gardens and Forest. Can be suitable for couple. Paddock view - Ensuite, suitable for couples, access to outside , views of front garden and parking, has own bedroom and living area/ conservatory not accessible by other residents. Not suitable for dementia diagnosed residents.Room 26 - can be a double ground floor room to private access to the garden and ensuite with shower next door.

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Awards / Recognitions (0)

Meet the Team (7)

Ash

Ash Piddington-Smith

Job Title: Registered Manager Joined: 2026

Ash Piddington-Smith is our Registered Manager and brings over 10 years of hands-on experience in care. Having started their career as a carer, Ash has developed a strong understanding of the sector at every level, combining practical knowledge with compassionate leadership. With a specialism in dementia care, Ash is passionate about delivering truly person-centred support that respects each individual’s needs, preferences and dignity. Dedicated to improving outcomes and raising standards, Ash leads with warmth, professionalism and a clear commitment to high-quality care.

Francis

Francis A

Job Title: Lead Senior & IPC Lead Joined: 2016

Fran is our Lead Senior and IPC Lead, bringing a real passion for care and a strong commitment to maintaining the highest standards. With a keen eye for detail, Fran plays an important role in ensuring care is delivered safely, effectively and with compassion. Dedicated, knowledgeable and highly organised, Fran is committed to supporting both residents and staff, helping to create a caring, professional environment where quality and wellbeing always come first.

Aida

Aida Z

Job Title: Person in charge Joined: 2020

Aida supervises Syne Hills care staff, ensuring high-quality, person-centred care, and acting as a champion for residents' dignity and safety.

Fiona

Fiona P

Job Title: Kitchen Assistant Joined: 2021

Fiona supports the catering team at Syne Hills by preparing nutritious meals, maintaining strict hygiene, cleaning equipment, and serving residents with dignity and kindness.

Diane

Diane S

Job Title: Dinning Assistant Joined: 2020

Syne Hills Dining assistants provide, serve, and assist residents with nutritious meals in a polite, person-centred manner.

Mark

Mark H

Job Title: Maintenance Joined: 2019

Mark ensures the Syne Hills building, grounds, and equipment are safe, functional, and well-maintained, directly impacting residents' safety and comfort.

Mandy

Mandy M

Job Title: House Keeper Joined: 2017

Our Housekeeping team ensures Syne Hills care home is a clean, safe, and hygienic environment for residents by cleaning bedrooms, bathrooms, and communal areas while adhering to infection control (COSHH) and safety regulations

Frequently Asked Questions about Syne Hills Care Home

What types of Care is Syne Hills Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Syne Hills Care Home have?

There are 14 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Syne Hills Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Syne Hills Care Home to the centre of Skegness?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Syne Hills Care Home to verify any information. View our terms and conditions. Syne Hills Care Home has an Enhanced Service - more info.