Brookside, Market Harborough, Northamptonshire
Brookside, Market Harborough, Northamptonshire
Brookside, Market Harborough, Northamptonshire

Brookside is a residential care home that offers both long and short-term care, as well as respite care for older people and those who are retired.

Situated in the village of Braybrooke and only two miles from the busy town of Market Harborough, professionals provide a homely and caring environment in which residents can, and are encouraged to, determine the pattern of their own lives.

The home is situated at the end of a country lane and is set in its own gardens offering views of the countryside with outside seating areas. The home offers luxurious rooms and a truly unique place to reside.

A skilled team provide 24 hour care and offer a varied entertainment programme. Residents can reside in attractively decorated rooms and enjoy traditional home-cooked food.

Owner: Brookside Care Home (Braybrooke) Ltd

Person in charge: Justine Burke (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 14

Shared Rooms: 2

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single from £635 (These prices are only a guideline, please contact Brookside to find out the exact price for your requirements.) (These prices are only a guideline, please contact Brookside to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Please park on the Griffin Road entrance to the home.

Latest Care Quality Commission* Report on Brookside: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Brookside has a Review Score of 9.6 (9.606)

The Review Score of 9.6 (maximum of 10) for Brookside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Brookside in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.856 for Brookside is calculated as follows: ( (115 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Brookside is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brookside?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brookside

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

I could not be more pleased with the care my mother is getting at Brookside. It is a home that stands out from all the others you read about. It's not really a "care home"; it's a home where your loved ones are cared for. I have several family and friends in care homes now so I have experienced the good - and the bad. Brookside is off the scale on the good side. I'm putting my name down for a place when it is my time - it's a bit like putting your name down for Eton!

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father has been a resident at Brookside for the past eight months. Following a heart attack, Dad was unable to return home. We were unsure how he would settle having lived in the same family home for over sixty years; the past two years on his own after mum died. From when we first contacted Brookside, the staff have been professional, experienced and caring, with an emphasis on making a new resident feel comfortable and well cared for. The home provides a safe environment where he is made to feel special. Family and friends are always welcome. The rooms are clean, comfortable with special care given to safety. Dad enjoys his meals, he loves the fresh fruit and a wide selection of fruit is always replenished in his room. Dad now considers Brookside to be his home, he feels safe, well cared for and as a family, we have every confidence with the care Dad receives. There are regular trips out and activities.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sarah clarke, Daughter of Owners (John and Linda) at Brookside responded to this review on 08 Sep 2017:

Thank you for taking the time to review our care home. We are glad to hear your comments and feedback and it is lovely to hear that your Dad now feels that Brookside is his home. We shall continue to offer the care and support your Dad needs and look forward to seeing you soon.

In our 3 months experience of Brookside, we know Brookside is indeed unique, delivering a very personal yet totally professional care experience. The attention to detail on even the minor things has ensured the transition from home to Brookside was not a painful one. The entire team at Brookside is "home from home". We are at peace of mind as a family knowing the person we love is happily settled and very well looked after. We visit regulalry and feel we have become part of this new family who never says anything is too much trouble. A thank you to all in the team.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brookside is a small independent care home that does what it says on the tin, "they care". The resident's rooms are home from home. They are well furnished, tastefully decorated, warm and welcoming. The residents, if they choose, are able to eat together and socialise together and genuinely form friendships. The staff are helpful and attentive and well trained. It was thanks to them that my mother's recent bout of breathlessness was identified early and the paramedics were called enabling her to be taken to A & E promptly. This care home and its staff are special. I would have no hesitation in recommending this care services and facilities of Brookside Residential to any prospective client families.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan chose Brookside herself at the age of 96, she liked the smallness and family feel with home cooked meals, outings and planned activities. The room was faultless, everything an elderly lady needed. The garden was lovely and accessible. The staff were helpful, kind, caring and understanding. The last year of my nan's life she got really frail and ill, she was rushed to hospital a few times. The staff were great with her care. My nan died at Brookside care home, very peacefully and with as much dignity as possible. She was comfortable and happy to the end. A few of the staff attended her funeral and were visibly upset, it showed they cared.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for at Brookside for over 8 years. In that time my mother has received excellent care. The home is very clean and comfortable with excellent meals which are provided whatever time of day they are needed. The staff are always cheerful and friendly and provide exemplary care for my mum and all the residents. Brookside sets the benchmark by which all other care homes should be measured.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father, now 97, has lived at Brookside for 18 Months, it was his first experience of being cared-for and he swapped from being a carer. Brookside have dealt sympathetically with both the transition and evolution of his situation and he has made it his home.
He has thrived in their care; he misses many parts of his prior life but it is age and infirmity that deny him access. Brookside encourage him to make the most of what he has whilst spoiling him at every opportunity. They have coped smoothly with managing health issues.
Sadly; my Mother, who was in a nearby high dependency nursing home, passed away at the end of January and he had to face the loss of a partner of 70 plus years. The sympathy and support he has had from the staff have been all that I could have hoped-for; it is perhaps most relevant to this review that I did not even consider the possibility that he would lack for that. I have complete confidence in Brookside.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Brookside was easily found through local advertising and word of mouth. Its advertised as a friendly, comfortable family run establishment and is everything it says it is. My nan spent her last 3 years as resident and was cared for in the best possible way every day. She never once lost any dignity, was made comfortable and at home 24/7. The staff are fantastic, professional and personal when needed. The entertainment and outings are well thought out and consistent and cater for all residents. The food is fantastic, a full time maintenance man on site. Very secure and overall a wonderful, wonderful place.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived at Brookside Care Home for almost two years and during that time she has been cared for in an exemplary way. I have had regular monthly review meetings with her 'senior' and have access to the manager to other seniors at any time.
My mothers care is given in a compassionate way and she is treated by all the carers with dignity, friendliness and understanding. The food is valued and there is always a choice at each meal time.
Medication is administered as and when it should be and if there was one thing to mention, it would be perhaps more activities for the afternoons could be arranged. I cannot recommend Brookside any higher.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sarah Clarke, Daughter or owners (John and Linda Clarke) at Brookside responded to this review on 05 Feb 2016:

Thank you for such a wonderful review about our care home. We always consider feedback and comments from residents family members are always noted. This month in particular we are focusing on arts and crafts and other activities such as bingo and card games. We are also planning a trip out for those who wish to join. The good British weather will soon be with us which allows us to host our garden events.

My father was so well looked after. He really did receive the best of care and the staff were so attentive and most importantly they have the good old traditional sense of humour. That dad loved!
We were informed of his wellbeing and kept up to date of his day to day health.
Dad used to enjoy sitting in the garden looking out to the trees and fields.

A very restful and delightful home. When the time comes for me to get good care, I'll have no doubt where I'm going.

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love it here! Brilliant!

How likely would you be to recommend Brookside? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Brookside

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Brookside

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brookside