Ridgway House, Towcester, Northamptonshire
Ridgway House, Towcester, Northamptonshire
Ridgway House, Towcester, Northamptonshire

Ridgway House has a spacious and comfortable interior, which makes it ideal for older people with care needs, as well as for physical frailties and with the expertise to also welcome dementia care.

Alongside skilled care, the provider is committed to supporting an active and interesting lifestyle, where residents can pursue their own preferences and loved ones can enjoy visiting.

All care plans are personalised and there are specialist bathing facilities to help those with mobility issues, while home-cooking is prepared by talented on-site chefs.

Group: Olympus Care Services

Person in charge: Rebecca Williams (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single from £499 (These prices are only a guideline, please contact Ridgway House to find out the exact price for your requirements.)

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ridgway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Ridgway House has a Review Score of 9.4 (9.426)

The Review Score of 9.4 (maximum of 10) for Ridgway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Ridgway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Ridgway House is calculated as follows: ( (88 Excellents x 5) + (28 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 130 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Ridgway House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ridgway House?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ridgway House

  • Daughter of Resident/Service User
    6
  • Relative of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Ridgway House is a wonderful place, I am always made to feel at home when I visit. All the staff are excellent and really know the residents well, nothing is too much trouble. My friend is very happy and says she feels safe and well looked after. The building does need updating however, the care received really makes up for this. The staff at all levels seem happy in their work and I think this reflects on the residents.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jennifer Shaw, Marketing Executive at Ridgway House responded to this review on 27 Jun 2017:

Thank you for your review!

For the whole time my mother was at the home she seemed happy and more relaxed than I have seen her in a long time. She had made friends with residents and staff and was happier than she had been for a very long time.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ridgway was a home from home atmosphere, where staff cared for the residents in a kind, supportive way.
I couldn't have wished for a better place for my grandmother.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jennifer Shaw, Marketing Executive at Ridgway House responded to this review on 27 Jun 2017:

Thank you for your review!

My mum was well cared for throughout her stay, until and during her recent death.
Despite very busy shifts and high maintenance service users, staff were always cheerful, helpful and committed to their jobs.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother has been a resident at Ridgway House for nearly four years and has always been cared for excellently.
The carers and other staff have looked after my mother in a dignified manner but made her feel at home.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother was admitted to Ridgeway House on 16th March after hospitalisation.
She has Dementia, mid-stage I would judge, plus some mobility but needs support and reassurance. The care staff here seem very supportive, always smiling and ready to help.
The communal facilities are comfortable and modern. Her room is rather small but adequate. Brighter corridors would be a bonus.
Meal times are social occasions, very homely.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.2 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Chosen for proximity to home staff, pleasant and helpful appear vert caring to all residents activities during afternoon food good and plentiful. Bells answered quickly staff use appropriate aid eg hoists wheelchair etc. The room can be decorated and furnished as you please. The building is quite old but the important things like care, atmosphere and appropriate staffing all appear good.

How likely would you be to recommend Ridgway House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am more than thankful for the care my mother-in-law gets in this care home. The staff are very friendly and most importantly they spend time chatting and involving the residents in the many activities they provide, like The Queens tea party, a day at the beach which took place in the large room using props that the residents could relate to. The Summer Fete, New Year dance and sing-a-long etc. All events have appropriate music which the residents know. They have a choice of two different home cooked lunches, then there are bowls of fresh fruit which residents can help themselves to any time of the day.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We as a family cannot praise the care home highly enough. All the staff are very caring and nothing is too much trouble. However, the facilities/decor at the home need updating. It is a time warp (70's). A few more activities may be nice.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My father has been there since June and he is very happy. He wishes he had gone sooner.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am very impressed with the staff at Ridgeway House. They are always cheerful, helpful and cooperative to me as well as my mother. Regardless of whatever time or day I visit, they're always busy caring for or interacting with the residents with puzzles, music, games etc. Theme days such as The Queen's Birthday are a delight, and the open/fete days are a must to sample the homemade cakes on offer. The food is excellent and I noticed there is always fresh fruit out for the residents. Flowers in abundance at times cheer up an already happy home.

How likely would you be to recommend Ridgway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

October 2010

2010 Great British Care Awards Winner

Recipient: Ridgway House

Date: Saturday 16 Oct 2010

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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