Ashton Court

56 Three Tuns Road, Eastwood, Nottingham NG16 3EJ

Ashton Court is situated in the heart of Eastwood, less than ten miles from both the centre of Nottingham and Derby. It offers residents the highest standard of care in a relaxed and contemporary setting. Being in the heart of a bustling neighbourhood means that local people are very important to the home, which has been caring for them since 1981. Ashton Court is proud that, in that time, it has developed with a strong sense of community and an enviable reputation.

Whatever a residents’ level of care need, the home has an experienced and dedicated staff team that take great pride in looking after people and making their wellbeing and happiness their top priority. They also pride themselves on being able to offer the best care for those residents who are living with dementia.

Ashton Court always aims to provide first class care. Residents feel part of a warm and caring community, and that they live in a welcoming home from home. The aim is to make everyone feel special, as the home's philosophy is that care should be as individual as each of the residents are. Ashton Court doesn't forget families either and relatives and friends are able to visit at any time of the day or night, whenever is convenient for them.

Group: My Care Ltd

Person in charge: Nena Draycott (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 40+.

Single Rooms: 23

Shared Rooms: 8

Rooms with ensuite WC: 9

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashton Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Ashton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ashton Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Ashton Court is calculated as follows: ( (50 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.897 Points relating to the number of positive Reviews for Ashton Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.8 Target = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Ashton Court has a Review Score of 9.4 (9.421) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashton Court?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashton Court

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Suffering from dementia, my mother was admitted to Ashton Court in 2011. During her stay, she received excellent care and was treated with dignity at all times. The staff were kind and caring and the management approachable.
The home was bright, clean and comfortable and entertainment provided on a regular basis. I was always offered a drink and often stayed with mum for tea as she was unable to go out in later years. The staff worked so hard to ensure the residents were happy and comfortable. My mum passed away recently, aged 95 and I received the utmost support from the staff.

How likely would you be to recommend Ashton Court? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Pleased with the welcome, facilities, everything. Can't fault them.

How likely would you be to recommend Ashton Court? Extremely Likely

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Average Rating:   4.7 out of 5

The bed is an air bed and it's noisy and the wife can't sleep on it.

I have asked for help to feed the wife but all you get is she can feed herself.

How likely would you be to recommend Ashton Court? Likely

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Average Rating:   3.5 out of 5

My husband and I are pleased with the care and assistance his mother receives at Ashton Court. The staff are friendly and cheerful and have given much special attention, especially recently when it was a birthday celebration. We are made to feel welcome whenever we go and can see that residents are happy and well looked after. The main rooms have been newly decorated to a high standard.

How likely would you be to recommend Ashton Court? Extremely Likely

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Average Rating:   4.3 out of 5

My mum goes to stay at Ashton Court every weekend and goes in on respite care, recently went in for 2 weeks. My mum is well looked after and she really enjoys the food. There is a wide range of activities and live music. The care team go above and beyond to make my mum feel at home and they all call her mama this makes my mum feel special.

How likely would you be to recommend Ashton Court? Extremely Likely

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Average Rating:   4.6 out of 5

Mother-in-law has been here nearly 7 years. Very friendly staff, excellent care and always phoning when she's extra Ill, eg. chest-water infection.

How likely would you be to recommend Ashton Court? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with Dad's care. Staff are always friendly and always available to attend to queries. I have no worries regarding Dad's well being and safety.

How likely would you be to recommend Ashton Court? Extremely Likely

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Average Rating:   5 out of 5

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