Tudor Grange Care Home

54 Main Road, Radcliffe-on-Trent, Nottingham NG12 2BP

Tudor Grange Care Home, Nottingham, Nottinghamshire
Tudor Grange Care Home, Nottingham, Nottinghamshire
Tudor Grange Care Home, Nottingham, Nottinghamshire

Tudor Grange Care Centre, in Radcliffe-on-Trent, tailors a personal care service for the needs of thirty-three residents, set up to respect personal dignity and independence.

This homely property has been purposely converted for the practice of skilled care, with the latest healthcare methods incorporated to protect the well-being of the elderly.

Loved ones are welcome to join in with activities and mealtimes, making for an excellent social atmosphere and a stress-free way to spend a retirement.

Group: Four Seasons Health Care

Person in charge: Anita Wyke (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 4

Rooms with ensuite WC: 29

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tudor Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Nov 2017

General Residential

Reviews

9.1 Tudor Grange Care Home has a Review Score of 9.1 (9.124)

The Review Score of 9.1 (maximum of 10) for Tudor Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Tudor Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.124 for Tudor Grange Care Home is calculated as follows: ( (68 Excellents x 5) + (81 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 178 Ratings = 4.124

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Tudor Grange Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    9
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tudor Grange Care Home?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Tudor Grange Care Home

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    2

Dad has been at this care home for almost 2 years. There has been a high turnover of staff in the last 3 months which has resulted in a decline in the care offered. His room smells of urine and he is often not washed for days on end. His feet are in a shocking state in terms of cleanliness and his toes nails have not been treated for two years. He suffers from diabetes and should have his feet checked regularly. We have raised these issues with the deputy manager and the manager but nothing has improved. Do not use this facility under any circumstances until there is a change of effective leadership and management.

How likely would you be to recommend Tudor Grange Care Home? Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Poor

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Very Poor

Safety / Security: Poor

Rooms: Poor

Value for Money: Very Poor

Anita Wyke, Home Manager at Tudor Grange Care Home responded to this review on 13 Oct 2017:

Thank you, Margaret, for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting.

Thank you once again.

On visiting my sister on the 4th September 2017, I found that the home was understaffed, should have been 6 carers and only had 4.
How can they manage their duties? The dining room has not been used for a few weeks now because of floor issues. This is putting more on the staff. I hope these issues will be resolved soon. Would look for another care home and the only reason I am not looking is that the staff are lovely and care for my sister.

How likely would you be to recommend Tudor Grange Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Anita Wyke, Home Manager at Tudor Grange Care Home responded to this review on 13 Sep 2017:

Thank you for your comments about your recent experience at Tudor Grange Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care to your sister. All of the staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. The dining room floor is now completed. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you.

Thank you once again,

Anita

Having spent two weeks at Tudor Grange Care Home. I find it hard to express my feelings. Everything was excellent help was always there when needed, but independence is encouraged and all were very friendly. The food was excellent with plenty of choices well cooked and served.
Recommendation to anyone is my priority.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am very satisfied with the care my mother gets. She seems very happy and contented and enjoys the activities ,and looks forward to the trips that they organize
She is very well catered for with drinks biscuits etc morning and afternoon.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rather boring. The food is very good and there is a choice. Carers are good and kind they work long hours. We have to ask a member of staff to let us out of the building and back in. When it is warm I like to sit outside.

How likely would you be to recommend Tudor Grange Care Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Very Poor

Rooms: Good

Value for Money: Satisfactory

Well cared for, feel like I'm in a hotel. The care home is clean, the food is good with a good selection to suit everyone. You feel well looked after and I am quite happy here.

How likely would you be to recommend Tudor Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Good care staff - very helpful.

How likely would you be to recommend Tudor Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

What a lovely place - homely - friendly - spotless. All residents are clean, well dressed and happy. No nasty smells. Super friendly, helpful and kind staff. Really enjoyed my stays. They got me fit after a colostomy and several other smaller operations. I now visit and regard it as my second home and chat to everyone who are my friends now.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister seems very happy and has settled in very well. Staff report that she is eating and drinking well.
The staff are very friendly.
The home is bright and cheerful.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law receives excellent care as a family we are happy with her care.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are so kind and helpful, they cannot be faulted, nothing is too much trouble.
The food tends to be what people ate in 1945-1950. Always soup and sandwiches for tea, no fish sandwiches ever, I'm told people don't like fish! Tinned fruit, never fresh. Muesli doesn't look like it should, soup is horrible and sago - cold!
Again the staff serving food are always kind and helpful.
There are trees in front of most windows, blocking out the light, I have found places to read very difficult to find.

How likely would you be to recommend Tudor Grange Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Anita Wyke, Home Manager at Tudor Grange Care Home responded to this review on 01 Feb 2017:

Dear Jane,

Many thanks for your review. We value your feedback as it help us to improve our services.
I am sorry that your experience with us has not been a more positive one. Our residents are always given options to choose from and they are encouraged to ask for an alternative if one of the meals is not of their interest.
I would value an opportunity to discuss your concerns in greater detail.

Kind Regards,

Anita Wyke
Home Manager

My mother has been a resident at Tudor Grange Care Home for 19 months. My family have been very impressed with the care and support given to both mum and the family.
Mum is very content, she has settled in very quickly and is always happy and smiling.
The staff are brilliant, patient, caring and very supportive.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Good food, listened to by carers. Good atmosphere.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have found Tudor Grange a very friendly place in nice surroundings and a nice part of Radcliffe-on-Trent.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very friendly, helpful and caring. The rooms are kept very clean and in good condition. Some rooms are a bit small. My relative has now moved to a bigger room which is useful when more than one person visits. The rooms are on the ground or first floor. There are stairs and also a lift but the latter has not been 100% reliable. The care home is on a good bus route. Cycling is OK except that some motorists overtake too closely.

How likely would you be to recommend Tudor Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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