Shortwood House

145 Beardall Street, Hucknall, Nottingham NG15 7HA

Shortwood House is a small and intimate family-run residential care home in Hucknall, Nottingham. The stone-built detached period home is set in well-maintained gardens and situated in a residential area within easy walking distance to local shops and regular buses.

The home is for those who no longer feel safe or happy living on their own and want a homely and comfortable environment where they can be cared for whilst maintaining their health, wellbeing and dignity.

Shortwood House has three floors, made easily accessible via a lift and two staircases. There are 12 single rooms. Residents are encouraged to bring their personal possessions to personalise their room, which are decorated and maintained to a very high standard.

Being a small family unit allows Shortwood House to offer the devoted and enthusiastic one-to-one care that residents need. The care team know each and every resident individually, taking the time to listen, recognise and respond to their requirements. All carers are fully Dementia Pathway trained and registered Dignity Champions.

The home has two talented cooks, who pride themselves on offering healthy and diverse, home-cooked meals, catering for all dietary requirements and unique tastes of the residents.

Residents are encouraged to partake in as many an activities as possible, both in and out of the care home. Regular social activities are organised, including coffee mornings, birthdays, anniversaries, outings, entertainers as well as Easter and Christmas parties. There are also regular events involving other organisations or volunteers, and specialist facilities.

Owner: Colette Thomas

Person in charge: Colette Thomas (Owner/Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 12

Rooms with ensuite WC: 0

Fees information:

All fees are based on individual care needs.

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Shortwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Shortwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Shortwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.858 for Shortwood House is calculated as follows: ( (104 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shortwood House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 10 Reviews ÷ 2.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Shortwood House has a Review Score of 9.9 (9.858) from 10 Reviews


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shortwood House?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shortwood House

  • Niece of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

A warm place to visit - home from home. Very caring staff and interaction between residents. Make you feel welcome, even offering a cup of tea.

How likely would you be to recommend Shortwood House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I found the people who ran the home and all the carers helpful, friendly and very kind towards their charges. My cousin was quite ill when she first went there and within a few months, she looked much better, gaining weight and eating well. She was very well looked after.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My late aunt was in Shortwood House for the last five years of her life, after developing dementia. The care she received was fantastic and I would have no hesitation in recommending this care home to anyone searching for an all-around, excellent place to be looked after with empathy and understanding.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I am completely satisfied with every aspect of my mother's care at Shortwood House. Very friendly staff and nothing is too much trouble when caring for my mother's needs.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My great aunt is so well looked after, the staff are some of the most caring people I have met. I feel the level of care at Shortwood House is exceptional.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This home was superb in every way for my mother. Nothing was too much trouble and the staff made last months as comfortable as they could. I would recommend it to anyone who would like to provide the best treatment for their loved ones.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My brother has been here a year and has settled in very well. He gets on very well with the staff and is kept clean and warm and well fed. Not being able to walk very far he is limited to what he can do but seems content watching television.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have found the care of my relative to be of the highest standard. She is well looked after, treated with respect and very happy living at Shortwood House.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My relative has improved enormously since being at Shortwood House.

The staff are available at all times for the resident's needs, Thus giving a happy and caring atmosphere for residents and their families.

Sincere thank you to Shortwood House and staff.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My aunt is so well looked after. She is happy and loves the home. My aunt speaks very highly of the staff, she says nothing is too much trouble for them.

How likely would you be to recommend Shortwood House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Shortwood House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Care Homes East Midlands 2018

Recipient: Shortwood House

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Shortwood House