Victoria Cottage Residential Care Home

13-15 Station Road, Lowdham, Nottingham NG14 7DU

Victoria Cottage Residential Care Home, Nottingham, Nottinghamshire
Victoria Cottage Residential Care Home, Nottingham, Nottinghamshire
Victoria Cottage Residential Care Home, Nottingham, Nottinghamshire

Located in the delightful village of Lowdham, Victoria Cottage Residential Care Home offers a home from home feel in the heart of the village.

Being a small, warm and friendly home, they can offer truly personalised care.

A few steps away from a public house and just along the road from the railway station, with buses stops opposite the home, they are ideally situated for visitors or residents to visit loved ones.

The home is currently undergoing extensive redecoration and refurbishment making the comfortable service even more homely.

They offer short respite stays, both as one off visits or regularly throughout the year, and also offer day care provision and long-term residential placements.

Please call to discuss your individual needs and how best Victoria Cottage Residential Care Home can assist you, or your loved one, to remain as independent as possible.

Group: Sun Care Homes Ltd

Person in charge: Lindsey Perry (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 18

Shared Rooms: 0

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single £550 – £750 (These prices are only a guideline, please contact Victoria Cottage Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

There is plenty of parking at the home

Latest Care Quality Commission* Report on Victoria Cottage Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Aug 2017

Rooms available at Victoria Cottage Residential Care Home

Reviews

8.6 Victoria Cottage Residential Care Home has a Review Score of 8.6 (8.610)

The Review Score of 8.6 (maximum of 10) for Victoria Cottage Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Victoria Cottage Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.277 for Victoria Cottage Residential Care Home is calculated as follows: ( (21 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.277

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.333 Points relating to the number of positive Reviews for Victoria Cottage Residential Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Cottage Residential Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Cottage Residential Care Home

  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

I find the atmosphere in Victoria Cottage Residential Care Home very welcoming and calm. My sister-in-law has become a changed woman since living here back to her normal happy, humorous, positive self. I would welcome more residents with full mental capacity as mental stimulation with fellow residents is the one thing missing for my sister-in-law.

How likely would you be to recommend Victoria Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Vishal Pancholi, Director at Victoria Cottage Residential Care Home responded to this review on 08 Sep 2017:

Dear Eileen,
Thank you for your review and kind words about Victoria Cottage Residential Care Home. It's great to hear that she has become a 'changed' woman since she came in and she certainly has settled in well. We would love to have more residents like her who are still full of energy and very jovial. We are in the midst of introducing a programme of new activities into the home which will be personalised to each resident with the inclusion of group activities where possible. This has proven very beneficial in our other homes so far so hopefully she will welcome this.

This care home was in CQC special measures when we first looked at it. However, the home was ideal for my sister as it is small and homely. The new management has done everything required to bring it up to the standards required by the CQC and is now, from the resident's point of view, perfectly satisfactory.

Although the premises are of older construction, the deciding factor in choosing this care home and the most important - it doesn't smell! Staff too are kind, helpful and the in-house catering superb.

How likely would you be to recommend Victoria Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Vishal Pancholi, Director at Victoria Cottage Residential Care Home responded to this review on 08 Sep 2017:

Dear Kenneth,
Thank you for your review and kind words about Victoria Cottage Residential Care Home. Your sister has settled in well at the home and we are happy she has decided to stay permanently after the initial respite period. We have come along way with the service and there is still a phased programme of refurbishment going to happen over the next 12 months which will make the home more homely and raise even higher standards. I look forward to catching up with you on your next visit.

My first impressions were caring, friendly staff who are accommodating. Things that were asked/required were completed quickly. My mother has made a great improvement in her attitude and now she is back to her old self - happy, laughing, eating well and putting on some weight. The proposed and renovations will add to the look and feel. I suggest ramps at the front door as taking Mum across the back is difficult.

How likely would you be to recommend Victoria Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Vishal Pancholi, Director at Victoria Cottage Residential Care Home responded to this review on 21 Aug 2017:

Dear Gary,

Thank you for your review and kind words about Victoria Cottage Residential Care Home. Your mothers attitude towards being in a care home has certainly improved and she seems very happy and content. She is a lovely warm hearted lady with lots to talks about and all the staff and residents have warmed to her presence.
The proposed phased improvements to the home will help us improve the level of care being provided to the residents and one of those points will be to add a new ramp to the front of the building for better wheelchair access along with a complete renovation of the garden area. I look forward to meeting with you again in the future when you do come back to visit.

I have nothing but praise and fondness for the staff at Victoria Cottage. I am delighted with the care my dad received in a very homely setting. Nothing was ever too much trouble and dad was always treated with great kindness and sympathy. We all got to know each other well, in particular, the Manager and two senior carers and have nothing but enormous respect for all they do and the good humour and upbeat manner they do it in. They provided something very special and really helped us as a family to look after dad. Of all care homes, I am so happy dad was looked after by the wonderful staff here.

How likely would you be to recommend Victoria Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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