The White House

84 Wythenshawe Road, Northenden, Manchester M23 0DF

Owner: Ixora Healthcare

Person in charge: Shirley McColgan (Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 4

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £440 – £520 , Personal Care Shared (per person) £420 – £500 (These prices are only a guideline, please contact The White House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The White House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The White House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for The White House is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) ) ÷ 23 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.179 Points relating to the number of positive Reviews for The White House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 The White House has a Review Score of 7.9 (7.875) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The White House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The White House

  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

My aunt became a resident of The White House care home at the end of December 2017. I just have to write and say that the care and support showed to her was second to none and all the staff went that extra mile to make sure that she was cared for in the most caring and dignified way for the rest of her stay with them. She passed away on March 8th and the care then given to us was fantastic. The Manager is one of the most wonderful people I have ever had the pleasure to meet and as a result, her staff are all the same and give 100% dedication to the jobs they undertake. Thank you from all the family for your love and support. My aunt was so happy to be cared for by you all during the last few months of her life. I would wholeheartedly recommend this care home to anyone needing to place their loved one into the hands of such a wonderful team of caring professionals.

How likely would you be to recommend The White House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Shirley McColgan, Registered Home Manager at The White House responded to this review on 12 Mar 2018:

The White House always works to provide a high standard of individualised care, our objective is that all residents will live in a clean, homely, safe environment and be treated with care, dignity, respect and sensitivity;
It has been an honour to work in partnership with this family in delivering care to such a wonderful lady – Thank you for this kind review.

My mother spent a year in the Whitehouse residential home from March 2015 - March 2016. The staff are warm and friendly and go out of their way to help the residents. There is good communication with families (I live abroad) and senior staff are quite willing to spend time talking to and reassuring family members over the phone. The home is pleasant and clean. The bedrooms are nicely furnished and comfortable. There is a nice garden where residents can sit in the nice weather.

How likely would you be to recommend The White House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

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Bed Vacancies

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Care Home Idol 2016

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