Rosemary Care Home

Newhey Road, Milnrow, Rochdale OL16 3NP

Rosemary Care Home provides Elderly Residential Care, Dementia Care, Respite and Day-care facilities at the highest standards.

The Home, is situated in Milnrow, on the outskirts of Rochdale, Greater Manchester. It has fantastic local services including spiritual, medical and shopping opportunities.

Excellent travel links including bus, tram, road and rail for families and friends wanting to visit and all within walking distance of the Home.

The home has a warm, vibrant atmosphere with wonderful food, entertainment and local links making this truly a home in the community.

Rosemary Care Home has lifts for wheelchair users, large open spaces, with both activity and quiet lounges and a specialised Reminiscence room, that helps those with Dementia.

The Rosemary employs staff who care for residents, families and their friends and have the highest personal standards of professionalism.

Owner: Dr Qureish Vanat

Person in charge: Francesca Hawley (Manager)

Local Authority / Social Services: Rochdale Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 24

Rooms with ensuite WC: 2

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rosemary Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Rosemary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Rosemary Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.725 for Rosemary Care Home is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rosemary Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Rosemary Care Home has a Review Score of 9.7 (9.725) from 10 Reviews


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosemary Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosemary Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1

The staff are extremely friendly and helpful. I am more than satisfied that my dad is getting all his care needs met and I would not hesitate to recommend to anyone.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here, settled and calm. I feel safe and I feel looked after.

The manager has a special care towards all the residents and has even got me walking again.

My room is homely and nice and warm.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother had excellent care during the four years she lived at the Rosemary. The staff were mostly local, which added greatly to her settling in and her sense of familiarity. They continued to be patient and kind, dealing sympathetically with her dementia and sometimes challenging behaviour, especially during her final days. Living some distance away, it was a great relief for me to know she was in such good hands.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We attended the Summer Fayre, in spite of the terrible weather, the carers made sure that all of the residents and the relatives had lots of fun.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very nice staff. Helpful and very caring. Amazing experience. Nothing is too much trouble. Always helpful and mad as hatters in a very good way.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Our mother recently passed away in Rosemary after living there for 2 years. We could not fault the care she was given, nothing was too much trouble for the staff - and they anticipated her needs and always were proactive in ensuring they met them. Health professionals were immediately called in as needed - and mum was always treated as an individual and with respect. Mum enjoyed the food, the company - and especially the humour of the young man who works there as a carer. We could always relax that she was safe and being looked after. The sensitivity and compassion the staff showed the family at the end were amazing - they too were tearful at our loss - and we will be eternally grateful to them for their love and attention.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Francesca Hawley, Manager at Rosemary Care Home responded to this review on 14 Feb 2017:

Thank you for your kind words, mum was very dear to us as you all were and she will be sadly missed. The staff are so grateful for such lovely words and we hope to see you all again

Care provided for my mum by all staff at Rosemary Care Home was second to none. Mum batted with vascular dementia for some time before being admitted in May 2016. From the moment we walked in, we were impressed by the friendliness and caring attitude of staff and carers. Carers had to cope with many situations but managed it extremely well.

The home was spotlessly clean. These guys have a much needed sense of humour and always brought a smile to mum's face. Dementia took its toll on 5/12/16 just after we had visited. One carer stayed with mum right until the end. This meant the world to us.We can't thank her enough. I speak for my whole family in saying thank you to all staff at Rosemary Care Home.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Francesca Hawley, manager at Rosemary Care Home responded to this review on 25 Jan 2017:

Thank you for your kind words, it was a pleasure to look after your mum in the home and she really was part of the family as you all were.

My dad moved into Rosemary care home in January 2015. To this date, I have not had any concerns of cause to complain in the way he is treated and cared for. The staff are all great and very friendly and give my dad respect even when his behaviour is at its most challenging. The home is clean and 'homely' and the staff are always busy with residents, either physically caring for them or sat with them, chatting and giving them emotional and social support. I visit most days therefore see the different staff regularly and on different shifts. Very happy with the home!

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Francesca Hawley, Manager at Rosemary Care Home responded to this review on 09 Dec 2015:

Thank you for the review it means a lot to us that our residents and familes are happy! The staff will be thrilled when I show them the review

My father resided in Rosemary for respite care in September 2015. It soon became clear that he needed full time care and a decision was made that he would move to a care setting. After my experience of my father's care at Rosemary I wanted this home to be his permanent residence. The staff are welcoming, friendly and 'in tune' with the residents. I have not had any issues with the care my father was provided and the home is always clean and warm. I have seen a high level of dignity care given and the staff are always willing to help with my father's needs and support him as much as he needs. The home liaises well with me.

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Francesca Hawley, Manager at Rosemary Care Home responded to this review on 09 Dec 2015:

Thank you for the kind review, the staff are so happy to hear the comments. We do try our very best for everyone, we might not always get it right but with family communication we will try and accommodate everyone after all our residents have invited us in to their home.

For and behalf of my mum, this care home must come second to none. Fabulous!

How likely would you be to recommend Rosemary Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Francesca hawley, Manager at Rosemary Care Home responded to this review on 02 Oct 2015:

Thank you for your kind review, we really do try our hardest we don't profess to be perfect and we continue to learn everyday. Your kind words and support mean everything to us.

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Bed Vacancies

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Awards / Recognitions

September 2014

6 STEPS

Recipient: Rosemary Care Home

Date: Wednesday 17 Sep 2014

more details

December 2013

5 star Kitchen rating

Recipient: Rosemary Care Home

Date: Tuesday 03 Dec 2013

more details

Job Vacancies

Staff Profiles

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Francesca Hawley

Job Title: Registered Manager

Joined: 2013

Description:

15 years experience in Residential and Dementia Care Fran is a natural caring Manager. She has the openness, honesty and kindness that immediately makes people feel at home.
Frans first thought is for the residents and their families.

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Sam Ankers

Job Title: senior

Joined: 2014

Description:

Sam has a huge heart and this shines through in her job. she admits to being very happy in her job role. Sam deals with lots of different areas in the home and always gives 100%

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Louise Greenwood

Job Title: Housekeeper

Joined: 2006

Description:

Louise is Rosemary's housekeeper. She makes sure the home sparkles.

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Angela Ormrod

Job Title: care assistant/senior

Joined: 2014

Description:

Angela is level 4 qualified in team leading and has worked in care for numerous years. she has a very old nature about her and thrives on one to one time with the residents. Angela is currently doing her palliative care passport and enjoys all her training.
Valued staff member who adapts to any role.

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Rachel Fenwick-Fick

Job Title: Chef/

Joined: 2013

Description:

Rachel is a natural in the Kitchen, with a colorful culinary background and a creative streak. From parties to open days her food is freshly made and delicious. She always thinks of the residents first and is constantly updating her menus.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rosemary Care Home