Hurst Hall Care Centre

Kings Road, Ashton-under-Lyne OL6 9EG
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8.9 59 Reviews
  • Hurst Hall Care Centre, Ashton-under-Lyne
Hurst Hall Care Centre offers residential care in a purposeful designed home set over one floor.

The team have a wealth of experience and are able to deliver care for dementia, old age, physical disabilities and for younger adults. They work hard to make sure each stay is as comfortable and positive as possible by spending time getting to know residents, their loved ones and their unique needs and requirements. A bespoke care plan is developed for each resident, ensuring they receive the care they need.

Inside the home there are 50 bedrooms, many with en suite facilities, and all pleasantly decorated to provide a comfortable space for residents to feel at home. There are also spacious day rooms where residents can relax, and a lovely dining room where fresh and nutritional meals are served each day.

To take a look around the home or to find out more, contact the team who will be happy to help.

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Care Provided by Hurst Hall Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Stroke
  • Other Care Provided

Good to Know

  • Person in charge
  • Carol Potts (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Hurst Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £795 – £1,050
    • Self-Funded Residential Dementia Care £850 – £1,050
    • RESPITE Self-Funded Residential Care £795 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £795 – £1,050

  • The fees may vary depending on level of care*
  • (these prices are only a guideline, please contact Hurst Hall Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Visiting

  • Please contact the home for visiting/ viewings


  • Parking

  • Parking available.


Hurst Hall Care Centre Reviews (59)

Total of 59, showing 21-40
8.9

Hurst Hall Care Centre has a Review Score of 8.9 (8.939) out of 10, based on 6 reviews in the last 2 years. Over all time Hurst Hall Care Centre has 59 reviews.

Overall Experience

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Review from J W (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout his time at Hurst Hall, the staff went above and beyond in their care for my father. There were times when he needed more than the home could provide, but the staff made sure they were at hand to help, keeping him healthy and making sure he was looked after to the best of their ability. They
are loving, kind, considerate and approachable with a smile for everyone. I would say during his time there the managers changed far too often and I could see that staff struggled with the constant changes - they need stability. During covid, the staff have been amazing.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hurst Hall Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. It is unfortunate that during your Father’s stay at Hurst Hall that there was a number of changes made to the management of the service. As I hope you will understand, Managers leave for a variety of personal and professional reasons as was the case for Hurst Hall. We acknowledge the staff team did have the added pressure of working with different managers who had different leadership skills, however, all the managers recognised these challenges and supported the staff team alongside the Area Director and Area Quality Director.


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Review from I J (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Hurst Hall for 6 years overall the care is good. During the pandemic, I have not been to the home but hats off to the staff who have sent photo's on the internet to relatives and have had no infections to date. My husband has Alzheimer's so obviously has deteriorated. The meals
used to be good but now can't get the staff especially since lockdown.

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Review from Lorna T (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and caring staff. They work hard. Very kind to Mum. Good food and great kitchen staff. Good hairdresser. Good chef. Mum likes all the carers and is happy. The building is purpose-built and easy for Mum to walk around. Good courtyard with lovely plants and garden tables and chairs.

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Review from C S (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Hurst Hall Care Centre, whilst I was away. She stayed for 13 nights and was very well cared for. I spoke to the staff and found them very professional and caring and am very grateful for the care they gave my mother.

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Review from Anne W (Cousin of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents and visitors are always treated with respect. Staff do an excellent job with what is a very difficult and demanding task. The food is definitely worth a mention as it is excellent. Being able to visit at any time of day or night is both reassuring and convenient. Hurst Hall was definitely
a great decision and we would recommend to anyone looking for a residential home.

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Review from K E (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here because I have made many friends. Food is fine. Staff are helpful. Enjoy hair do's. Activities are interesting. I feel welcome here.

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Review from E R (Friend of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The standards have improved in recent months. There seems to be more staff around to offer support when requested.
I am a friend of the resident so the time I spend in the centre is less than a relative would spend.

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Review from John D (Friend of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dearest friend who is now 97 years old has been in your care for some 2 years. Our grateful thanks, especially the team worker who helped so much during a difficult time. We often hear complaints about care homes and sometimes forget to send praise and thanks for good service. This we do most sincerely
- thank you.

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Review from C C (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the last couple of months vast improvement to the laundry service, cleanliness of communal areas and more activities for residents. Staff do always appear to work hard under pressure. I feel the home and, more importantly, residents would benefit from more staff being employed and more training
in the needs of dementia.

Reply from Clare Sheehan, Careline Advisor at Hurst Hall Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted you are so pleased with the improvements to the laundry service, cleanliness of communal areas and the increase in activities for Residents. Our staff team work hard to deliver kind quality care so your comments to this effect are much appreciated. We regularly review our staffing levels within the Home, and these are measured against the dependencies of our Residents. I would like to reassure you that all staff receive dementia care training and further training is available when required.


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Review from Ann L (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hurst Hall care home since December 2017. Although it was and still is difficult to deal with the fact that my mum now needs 24 hour care, my family and myself are very happy with the care that my mum is receiving all the staff do a really good job, and my mum is looking
better due to the fact she is getting the right care.

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Review from Freda N (Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff very helpful. Care for residents is very good.

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Review from Diana W (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff looked after my mum with care, compassion and understanding of her needs and wishes. My mum was overwhelmed by all the care and attention she received and was satisfied with everything. Sadly, my mum died on 1/12/17 but the staff supported her, right to the end, not only did they support mum but
our family also. I can't thank everybody enough, God bless you all.

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Review from Stuart D (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of overall care, very kind and helpful staff. It was a pity the home could not provide continuing care for my mother after a stay in hospital when her needs increased.
A mini-bus would be helpful for trips.

Reply from Claire Hurworth, Careline Manager at Hurst Hall Care Centre

Thank you for your feedback regarding our level of care, unfortunately, some residents care needs do change in time and we are unable to meet the new needs but would always support the family in moving to a sister home with the relevant experience to manage the resident. We have also had a minibus for the last 12months and the residents are taken on frequent trips out which they enjoy immensely.


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Review from Kerry B (Daughter-in-law of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean. Tidy. Staff are always going out of their way to help. They go the extra mile, always doing things in the home when we come to visit.


Residents are always happy (seem it) when we come.


Smells nice. Food looks good.


Help with dressing/washing/cleaning Mum when I come.


My Grandad was

in here too.

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Review from J H (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hurst hall for the past five years. It is now her home, and all family members are welcomed with great enthusiasm from all members of staff.

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Review from L B (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has come on heaps since being here. She is very happy and content. The staff are excellent and nothing is too much trouble for them.
I cannot praise them enough, mum likes the food, activities and going on the day trips.

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Review from H B (Relative of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There had been a few changes of management the last six months, but things seem to have settled down now and I have noticed a big improvement. Also, some nice additions around the home - lovely fish tank, flowers around the lounge area, more activities for residents etc and gazebo in the garden. On
the whole, the staff do a wonderful job in a difficult situation and the management always has time to listen, no matter how busy they are. Lovely, caring staff and management.

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Review from M B (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is excellent.

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Review from D R (Son-in-law of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hurst Hall Care Centre is a very welcoming and friendly residential care home. Their "open door" policy is an indicator that there are no underlying issues and there is nothing "to hide". From management to staff there is always a warm welcome and their friendliness is to be commended. The management
are easily approachable and give the reassurance that any problems no matter how small can be discussed and resolved in a timely and professional manner. Most importantly are the residents who always appear cheerful and content every time I have visited.

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Review from C M (Son of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care for my father is good. Room could do with a refurbishment. Staff and management available to deal with any concerns and to talk to discuss situations. Catering is good for residents. Medication given at correct times daily.

Reply from HC-One, Careline Team at Hurst Hall Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


You have highlighted concerns about the standard of décor at the home. Over the last three years, we have invested £100 million across all our homes to make these necessary improvements, and to provide specialist equipment, facilities, minibuses and some refurbishment works.
In the summer of 2015, we announced a major new investment programme, with a further £100 million investment which will enable us to complete refurbishments right across all homes. Many of the changes being made have been decided by Residents themselves, and the first phase of this upgrade programme is currently underway at 50 homes, before expanding to all homes over the coming months.
The Home Manager has an open door policy, please feel free to call in anytime to discuss any concerns you may have.


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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for Hurst Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Hurst Hall Care Centre is calculated as follows: ( (51 Excellents x 5) + (18 Goods x 4) ) ÷ 69 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Hurst Hall Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Apr 2025

Please contact us for information regarding our bed availability


Awards / Recognitions (1)

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Meet the Team (1)

Carol

Carol Potts

Job Title: Home Manager

Introducing Carol Potts
Home Manager at Hurst Hall Care Home, Ashton-under-Lyne
“To me, kindness is about a person-centred approach, looking at each person individually.”


After working in care for over 30 years and with an NVQ Level 5 in Health and Social Care, Carol has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2018, Carol closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carol remarked: “I love seeing my Residents happy and content. I love seeing the home progress and being a huge success.”


Carol has also achieved much outside of work, with one of her proudest achievements being a very proud mother of three and a committed wife, after being with her husband for almost 40 years.


Outside of work, Carol enjoys walking her 5 dogs, visiting her caravan, reading books and completing puzzles.


If you would like to find out more information about Hurst Hall Care Home, Carol would be pleased to welcome you for an informal discussion, over the phone.