Hurst Hall Care Centre

Kings Road, Ashton-under-Lyne OL6 9EG
Review Us
9.0 60 Reviews
  • Hurst Hall Care Centre, Ashton-under-Lyne
Hurst Hall Care Centre offers residential care in a purposeful designed home set over one floor.

The team have a wealth of experience and are able to deliver care for dementia, old age, physical disabilities and for younger adults. They work hard to make sure each stay is as comfortable and positive as possible by spending time getting to know residents, their loved ones and their unique needs and requirements. A bespoke care plan is developed for each resident, ensuring they receive the care they need.

Inside the home there are 50 bedrooms, many with en suite facilities, and all pleasantly decorated to provide a comfortable space for residents to feel at home. There are also spacious day rooms where residents can relax, and a lovely dining room where fresh and nutritional meals are served each day.

To take a look around the home or to find out more, contact the team who will be happy to help.
Show Hurst Hall Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees may vary depending on level of care*

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carol Potts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • PRIVATE & NHS
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Please contact the home for visiting/ viewings

Parking

  • Parking available.

Hurst Hall Care Centre Reviews (60)

9.0

Hurst Hall Care Centre has a Review Score of 9.0 (8.986) out of 10, based on 6 reviews in the last 2 years.
Over all time Hurst Hall Care Centre has 60 reviews.

Overall Experience
  • 37
  • 21
  • 2
  • 0
  • 0
Date Published
  • 60
  • 4
  • 4
  • 6
  • 54
Reviewer Connection to Hurst Hall Care Centre
  • 23
  • 13
  • 6
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 21-40
Review from Sandra H (Daughter of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very caring. Dad thinks you are all angels and that is so important that he is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout his time at Hurst Hall, the staff went above and beyond in their care for my father. There were times when he needed more than the home could provide, but the staff made sure they were at hand to help, keeping him healthy and making sure he was looked after to the best of their ability. They
are loving, kind, considerate and approachable with a smile for everyone. I would say during his time there the managers changed far too often and I could see that staff struggled with the constant changes - they need stability. During covid, the staff have been amazing.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hurst Hall Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. It is unfortunate that during your Father’s stay at Hurst Hall that there was a number of changes made to the management of the service. As I hope you will understand, Managers leave for a variety of personal and professional reasons as was the case for Hurst Hall. We acknowledge the staff team did have the added pressure of working with different managers who had different leadership skills, however, all the managers recognised these challenges and supported the staff team alongside the Area Director and Area Quality Director.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I J (Wife of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Hurst Hall for 6 years overall the care is good. During the pandemic, I have not been to the home but hats off to the staff who have sent photo's on the internet to relatives and have had no infections to date. My husband has Alzheimer's so obviously has deteriorated. The meals
used to be good but now can't get the staff especially since lockdown.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorna T (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and caring staff. They work hard. Very kind to Mum. Good food and great kitchen staff. Good hairdresser. Good chef. Mum likes all the carers and is happy. The building is purpose-built and easy for Mum to walk around. Good courtyard with lovely plants and garden tables and chairs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Son of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum stayed at Hurst Hall Care Centre, whilst I was away. She stayed for 13 nights and was very well cared for. I spoke to the staff and found them very professional and caring and am very grateful for the care they gave my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne W (Cousin of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents and visitors are always treated with respect. Staff do an excellent job with what is a very difficult and demanding task. The food is definitely worth a mention as it is excellent. Being able to visit at any time of day or night is both reassuring and convenient. Hurst Hall was definitely
a great decision and we would recommend to anyone looking for a residential home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K E (Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like living here because I have made many friends. Food is fine. Staff are helpful. Enjoy hair do's. Activities are interesting. I feel welcome here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E R (Friend of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The standards have improved in recent months. There seems to be more staff around to offer support when requested.
I am a friend of the resident so the time I spend in the centre is less than a relative would spend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John D (Friend of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dearest friend who is now 97 years old has been in your care for some 2 years. Our grateful thanks, especially the team worker who helped so much during a difficult time. We often hear complaints about care homes and sometimes forget to send praise and thanks for good service. This we do most sincerely
- thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Over the last couple of months vast improvement to the laundry service, cleanliness of communal areas and more activities for residents. Staff do always appear to work hard under pressure. I feel the home and, more importantly, residents would benefit from more staff being employed and more training
in the needs of dementia.
Reply from Clare Sheehan, Careline Advisor at Hurst Hall Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted you are so pleased with the improvements to the laundry service, cleanliness of communal areas and the increase in activities for Residents. Our staff team work hard to deliver kind quality care so your comments to this effect are much appreciated. We regularly review our staffing levels within the Home, and these are measured against the dependencies of our Residents. I would like to reassure you that all staff receive dementia care training and further training is available when required.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann L (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hurst Hall care home since December 2017. Although it was and still is difficult to deal with the fact that my mum now needs 24 hour care, my family and myself are very happy with the care that my mum is receiving all the staff do a really good job, and my mum is looking
better due to the fact she is getting the right care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Freda N (Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find staff very helpful. Care for residents is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diana W (Daughter of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff looked after my mum with care, compassion and understanding of her needs and wishes. My mum was overwhelmed by all the care and attention she received and was satisfied with everything. Sadly, my mum died on 1/12/17 but the staff supported her, right to the end, not only did they support mum but
our family also. I can't thank everybody enough, God bless you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart D (Son of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good standard of overall care, very kind and helpful staff. It was a pity the home could not provide continuing care for my mother after a stay in hospital when her needs increased.
A mini-bus would be helpful for trips.
Reply from Claire Hurworth, Careline Manager at Hurst Hall Care Centre

Thank you for your feedback regarding our level of care, unfortunately, some residents care needs do change in time and we are unable to meet the new needs but would always support the family in moving to a sister home with the relevant experience to manage the resident. We have also had a minibus for the last 12months and the residents are taken on frequent trips out which they enjoy immensely.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerry B (Daughter-in-law of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean. Tidy. Staff are always going out of their way to help. They go the extra mile, always doing things in the home when we come to visit.


Residents are always happy (seem it) when we come.


Smells nice. Food looks good.


Help with dressing/washing/cleaning Mum when I come.


My Grandad was

in here too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hurst hall for the past five years. It is now her home, and all family members are welcomed with great enthusiasm from all members of staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has come on heaps since being here. She is very happy and content. The staff are excellent and nothing is too much trouble for them.
I cannot praise them enough, mum likes the food, activities and going on the day trips.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Relative of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There had been a few changes of management the last six months, but things seem to have settled down now and I have noticed a big improvement. Also, some nice additions around the home - lovely fish tank, flowers around the lounge area, more activities for residents etc and gazebo in the garden. On
the whole, the staff do a wonderful job in a difficult situation and the management always has time to listen, no matter how busy they are. Lovely, caring staff and management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Son-in-law of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hurst Hall Care Centre is a very welcoming and friendly residential care home. Their "open door" policy is an indicator that there are no underlying issues and there is nothing "to hide". From management to staff there is always a warm welcome and their friendliness is to be commended. The management
are easily approachable and give the reassurance that any problems no matter how small can be discussed and resolved in a timely and professional manner. Most importantly are the residents who always appear cheerful and content every time I have visited.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (8.986)

Overview of Review Score

The Review Score of 9.0 (8.986) out of 10 for Hurst Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Hurst Hall Care Centre is calculated as follows: ( (55 Excellents x 5) + (15 Goods x 4) ) ÷ 70 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.2 Points relating to the number of positive Reviews for Hurst Hall Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Carol

Carol Potts

Job Title: Home Manager

Introducing Carol Potts
Home Manager at Hurst Hall Care Home, Ashton-under-Lyne
“To me, kindness is about a person-centred approach, looking at each person individually.”


After working in care for over 30 years and with an NVQ Level 5 in Health and Social Care, Carol has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2018, Carol closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Carol remarked: “I love seeing my Residents happy and content. I love seeing the home progress and being a huge success.”


Carol has also achieved much outside of work, with one of her proudest achievements being a very proud mother of three and a committed wife, after being with her husband for almost 40 years.


Outside of work, Carol enjoys walking her 5 dogs, visiting her caravan, reading books and completing puzzles.


If you would like to find out more information about Hurst Hall Care Home, Carol would be pleased to welcome you for an informal discussion, over the phone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hurst Hall Care Centre to verify any information. View our terms and conditions. Hurst Hall Care Centre has an Enhanced Service - more info.