196 Upper Chorlton Road, Seymour Grove, Old Trafford, Manchester M16 7SF
Owner: Care Support and Domestic Services Ltd
Person in charge: Anne Edwards (Manager)
Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users
Registered Care Categories*: Mental Health Condition
Specialist Care Categories: Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Challenging Behaviour • Schizophrenia
Single Rooms: 15
Weekly Charges Guide: Personal Care Single from £699 (These prices are only a guideline, please contact Woodlea to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Woodlea: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.6 (maximum of 10) for Woodlea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Woodlea in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Woodlea is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.667 Points relating to the number of positive Reviews for Woodlea is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3 Target = 0.333 , then divided by 2 = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Woodlea has a Review Score of 6.6 (6.584) from 1 Reviews
Review submitted from a Postal Card by Joseph H (Resident) on Thursday 24 November 2016. Relates to April 2016.
I was in Woodlea for about 4 and a half months and gained about a stone in weight. All the staff were very friendly and caring. Once when the alarm went off, I was amazed to see them running upstairs as fast as a greyhound, and another time, one of the residents was upset about something and in no time at all the situation was calmed down by the carers and staff and this was achieved by kindness and a few hugs. I saw what happened at close quarters and I was very impressed from start to finish. I will never forget my stay at Woodlea.
How likely would you be to recommend Woodlea? Extremely Likely
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