Windsor House, Wigan, Greater Manchester
Windsor House, Wigan, Greater Manchester
Windsor House, Wigan, Greater Manchester

Windsor House: A home away from home, this 16 bed quaint home is located in the leafy suburbs of Standish specialising in residential care. The home is ideal for those looking for cosy and homely surroundings that benefit from a large lawned garden area. The home is located within a short drive from the M6 motorway and close proximity to nearby amenities with a real sense of being part of the local community.

Windsor House has been an established care home for over 10 years and continues to provide you with that home from home feeling from the moment you walk through the front door. This modern yet warm and welcoming home provides a tranquil environment where you can enjoy living a high quality of life with the reassurance of the best care and facilities available to you.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a pleasant and homely setting

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        Day Care – enjoy lunch, dinner and socialising within the Windsor community on a day care package that can be suited specifically for you

With the large, thoughtfully designed garden to the rear and the quaint, cosy lounges inside, Windsor House provides you with a homely atmosphere in pleasant and peaceful surroundings.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Neutral décor which you are welcomed to personalise
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:

•        A beautifully appointed lounge
•        Large garden area to the rear of the property
•        Tastefully furnished dining room.

Group: Millennium Care Group

Person in charge: Jade Baxter (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Old Age

Single Rooms: 16

Rooms with ensuite WC: 0

Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Windsor House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Windsor House has a Review Score of 8.6 (8.611)

The Review Score of 8.6 (maximum of 10) for Windsor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Windsor House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Windsor House is calculated as follows: ( (162 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Windsor House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windsor House?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor House

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

The staff always have time for any questions you may have and always show concern if my mum is not feeling too well. Always encouraging her to eat and drink.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has only been here since July 2017, but she seems to be settling in after moving from another nursing home in Southport. We moved her to Windsor House so that she would be nearer to all the family.

How likely would you be to recommend Windsor House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandma is very happy here. I feel like she is being really looked after and safe. The staff are very friendly and make you feel very welcome.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum needed full 24-hour care after breaking her hip last October and then in August this year she got really dehydrated , She came into Windsor House in August and the staff are brilliant. They really look after mum and she has settled in well. We take her out in the wheelchair whenever we want and the staff have her ready for us. We are made go feel very welcome when we visit.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found all aspects of care at Windsor House to be excellent. We have been clients for a number of years and have always been happy with the service we have received. The staff are friendly and helpful and we are always listened to. My dad is happy and doing well, he enjoys the food and the independence land is encouraged as much as possible. It is like home from home and I am very grateful for everything Windsor House has done for us.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care my mother is getting the staff are superb, they cater for her every need and nothing is too much trouble and they keep her very clean she is now eating very well. When she first arrived she was not eating very well at all and she was very confused but they persevered and helped her and she is now feeling safe and well and enjoying her stay there, the staff are marvellous. We feel safe in the knowledge that she is being looked after very well.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are excellent, they are caring and trustworthy and are very efficient. We feel safe in the knowledge that my mother in law is being cared for in the way that we would care for her. She is safe, warm and clean. The staff show that nothing is too much trouble for them. I would not hesitate to recommend this home to anyone looking for a place for a loved one.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Uncle had two weeks respite at Windsor House and thoroughly enjoyed his stay. The staff were excellent, friendly and caring. My Uncle said he enjoyed all his meals, they were very tasty.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Windsor were excellent when looking after my Mum who was in having respite care. I will not hesitate to recommend the home or use it again.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

First time in care home for respite. A very pleasant experience. The care I was given was excellent. Nothing was too much trouble. The carers were very professional, but in a family way. Very impressed. Home a nice size and comfortable.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been very happy with the care my father has received since being here at Windsor House. Although the rooms are basic and in need of an update I have been able to bring things to make it more homely and bright. I cannot fault the staff who are all very helpful and informative. They were quick to respond to an episode (suspected heart attack) my father had and on his return from hospital, he was given a more suitable room for his needs. I would not hesitate to recommend Windsor House.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunty is very happy living at Windsor House. She has nothing but praise for the staff. The home is always warm and welcoming. I enjoy visiting it is home from home. I am always offered a drink and biscuits whenever I visit. The staff also make time to have a friendly chat and keep me up to date with whatever is going on in the home.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I have been in at Windsor House the staff are very friendly and make everyone welcome they look after the men and woman in a caring and giving way, and nothing is too much for them. They all work together as a team/unit and look after everyone's needs. I would recommend Windsor House to friends/family or anyone looking for care in a home, 1st class!!

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Windsor House is clean, tidy and always smells fresh. The clients are well cared for and seem very happy. The staff are friendly and caring. The meals always looks appetising.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My elderly friend has been in Windsor House for the past 12 months months and has shown a lot of improvement since going in. She eats a lot better and walks a lot better with her aids. The staff are all really nice and friendly and always offer me a hot drink when I visit weekly. The staff really look after their residents.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very pleased with the care and the way they look after everyone. The staff are very pleasant to all visitors, the atmosphere in the home is calm and homely.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living at Windsor House and am looked after really well. The staff are kind, caring and friendly, they sit and chat with me when I'm feeling down and cheer me up. I don't eat very much but they always get me what I ask for. I couldn't manage at home so I'm I have found somewhere nice to stay.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From admission to the residential home my father has been treated with dignity, as an individual with specific care needs. He is well looked after (cared for) and is very happy in the home. It is a small care home and the residents are known to staff as individuals who are aware of their likes dislikes. The general atmosphere about the place is "homely" and staff display a caring attitude and carry out duties with empathy.

How likely would you be to recommend Windsor House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

November 2015

Job Vacancies

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Care Home Idol 2016

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