Bellefield Care Home, Liverpool, Merseyside
Bellefield Care Home, Liverpool, Merseyside
Bellefield Care Home, Liverpool, Merseyside

Bellefield Care Home is situated within a quiet residential area of West Derby in Liverpool, offering general residential and respite care.

At Bellefield Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Bellefield pride themselves on knowing the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals and cater for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Jackie Bridge (Home Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Epilepsy • Huntington's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 31

Rooms with ensuite WC: 13

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bellefield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.4 Bellefield Care Home has a Review Score of 9.4 (9.441)

The Review Score of 9.4 (maximum of 10) for Bellefield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Bellefield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Bellefield Care Home is calculated as follows: ( (140 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bellefield Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 14 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bellefield Care Home?

  • Extremely LIKELY
    15
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bellefield Care Home

  • Daughter of Resident/Service User
    12
  • Daughter-in-law of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

I find this care home extremely good. Staff are so helpful and very attentive. Nothing is too much trouble. Activity leader is good as they do a lot with mum. Couldn't ask for anything better.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I arrived with my mother to review Bellefield Care Home I sensed straight away it was a friendly place. The staff do a difficult job very well showing a great deal of patience with the residents and visitors.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My dad has settled in very well. The staff are genuinely caring, kind and compassionate people. They are welcoming and friendly to us whenever we visit.
The open door policy is very reassuring and my dad is settled and happy here.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly and welcoming at all times of the day. Staff are hardworking and sometimes seem overworked.
The room is always clean and well kept. Food and teas are good and residents appear happy and contented.

How likely would you be to recommend Bellefield Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Friendly carers, lovely residents, very clean and rooms a lovely size.

How likely would you be to recommend Bellefield Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Care home strives to be a 'home from home'. This provides comfort and reassurance. Staff are very helpful and listen to any concerns or comments.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was a resident at Bellefield Care Home. The staff were very friendly and although mum's dementia both staff and the activities coordinator always ensured she was part of an event from a day trip to the quizzes at the care home. Mum passed away in March 2017 and staff who were able to attend the local funeral service, a nice gesture from all.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is very well looked after, the staff are kind and caring to all the residents and spend time with them. The home is clean and the bedrooms are cleaned every day.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum came to Bellefield from hospital. When we made a visit to see if they could be a match we felt the residence had a lovely homely atmosphere. There was a warm, friendly welcome then and that is there on every visit. The staff are professional and work as a team. They show good humour and a knowledge of individual needs. They appear diligent in record keeping. Mum loves the food offered and the meals are taken in an attractive dining room. All areas are clean, tidy and well presented. The activities provider is sunny natured and provides various stimulating sessions. I am confident mum is well cared for, her chest infection was dealt with promptly. The atmosphere is calm. Mum says the staff work very hard and will do anything for you. Thank you!

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found the home homely and friendly, doing their best for everyone.
They cared for our friend with dignity and compassion in her last days.

How likely would you be to recommend Bellefield Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

The staff and carers were very understanding and listened to my Mum's needs. Mum was there for 4 weeks on respite from The Royal Hospital due to breaking her wrist. The staff took her twice for hospital appointments due to the cast on her wrist. She was well fed and cared for while staying at the care home. My only complaint would be they need more entertainment and stimulation. But on the whole, no other complaints.

How likely would you be to recommend Bellefield Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Bellefield Care Home responded to this review on 23 Jan 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

We note you have highlighted concerns about the activities programme on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
We endeavour to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We have also provided all homes with a minibus so that day trips can be arranged for Residents
We will ensure Residents are invited to the activities daily and are fully aware of what we are offering.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

My father was there for a short respite but I would be happy for him to return in a permanent capacity.

How likely would you be to recommend Bellefield Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was apprehensive about my mother going to live in residential care but our experience in Bellefield has been a very positive one. The care that my mum has been receiving is of the highest standard. The staff treat her like a member of their family. She has been a resident for 3 weeks now and I am so happy with all that the staff have done in helping her settle but also us as a family. Can't thank them enough.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend came here in February after me looking at 6 homes. Bellefield Care Home has a lovely atmosphere, the staff have been outstanding in the care shown to my friend and I can't thank everyone enough for how caring and welcoming they've been. During the last few weeks, the palliative care given was wonderful, the care to my friend and to me meant so much. She was cared for with such gentleness and tenderness and I felt comfort from that. I hope all the staff get the recognition they all deserve. Thank you all.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been terrified of going into a care home even though he has needed to for years. He came to Bellefield on a temporary basis from hospital and loved it. So much so he doesn't want to go back to his beloved house. This is a home from home. Thank you Bellefield for giving me peace of mind that my dad is being looked after and well done for changing my dad's and our opinions of care homes. You only read the bad stories.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is in his second week settling into Bellfield although he is finding the transition from his home of 58 years to Bellefield difficult and at times traumatic. The staff have been wonderfully caring and trying to meet his needs - especially regarding trying to get him connected to the internet/WiFi and TV. At 92 years with dad still having all his 'faculties' it is at present hard for him, giving up on some of his independence. Many thanks and hopefully a future review will see him settled.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved into Bellefield in January 2016. The care she's received has been excellent and the activities are fantastic and just what she needs. She is better in herself than before and a lot of the activities are based around stimulating memory, which is just what mum has needed. I've attended the Poetry group with mum on Wednesday morning, something for us both to look forward to. Staff are kind and helpful, food and cleanliness great - overall couldn't have asked for better.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care my auntie receives. She looks so much healthier and relaxed since she went to live in the home. The home has much improved with the present manager. The staff are lovely and it is a very homely atmosphere. The cleanliness of the home has improved with change of staff, residents all appear to be cared for.

How likely would you be to recommend Bellefield Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Bellefield Care Home is a place where my mother feels safe. She has told me she wouldn't want to be anywhere else. She is well cared for and well fed, her room is comfy and clean. The only issue I have ever had is that I don't think there are enough carers on the night shift. Some people need to have two carers to take care of them and most of the residents are wanting to go to bed round the same time, including my mum, this can be a bit of a problem, I visit every night, the carers are trying to take people to the bathroom and take people to bed and give tablets and in my opinion they need more staff at night.

How likely would you be to recommend Bellefield Care Home? Unlikely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Bellefield Care Home responded to this review on 26 Jan 2016:

Thank you for your review; it is lovely for the staff team to hear positive comments about the home and the care they provide. At HC-One we welcome all feedback. We are currently reviewing the staffing and incorporating working as one team for the best care experience for our residents.

I haven't seen my friend for a while and she looks better and put on weight, which is a good thing, she looks very well. Very happy with the care.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

No complaints all fine. Treated my father-in-law with dignity and respect during his respite.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum came after having a bad fall and needed recuperation after fracturing her lower back. Staff have been very kind, welcoming and flexible. The food is tasty varied and takes guests preferences into consideration. As relatives we have always been made to feel welcome and able to visit at any time. Management has been extremely supportive, friendly and helpful at all times. Nothing has been too much trouble for the staff.

How likely would you be to recommend Bellefield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submit a Review for Bellefield Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Jackie

Jackie Bridge

Job Title: Home Manager

Joined: 2017

Description:

What does ‘kindness’ mean to you?

“I believe that kind care means treating people just as you would like to be treated, with love and respect and dignity.”

Jackie has gained nearly 10 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Jackie joined Bellefield as Home Manager
because she closely shares HC-One’s
vision in aiming to provide the kindest
care for each and every Resident. She
extends this caring approach to her
colleagues and works closely with them
to deliver care and support to Residents
in a way that they gain the most benefit,
in a warm and welcoming home.

She also works hard to arrange events
and activities with nearby schools and clubs and is always keen to include the local community in life at Bellefield.

When asked what she enjoys most about
her role, Jackie remarked:
“I just love spending time with our Residents and seeing them socialise, have fun and build friendships.”

Away from work, Jackie runs a dragon
boat club and supports Merseyside Blood
Bikes as a volunteer fundraiser.

If you would like to find out more
information about Bellefield, Jackie has
an ‘Open Door Policy’ and would be
pleased to welcome you for an informal
discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bellefield Care Home