Birchley Hall Care Home, Wigan, Merseyside
Birchley Hall Care Home, Wigan, Merseyside
Birchley Hall Care Home, Wigan, Merseyside

Birchley Hall Care Home provides high standards of individualised residential and dementia care for people across St Helens and the surrounding area – all in a warm, safe and friendly environment.

The highly-qualified, experienced team at Birchley creates individualised care plans to help people remain independent for as long as possible.

This kind and dignified care is provided in a characterful Grade-II listed Tudor manor house – dating back to the 16th century – complemented by a modern wing. The historic hall enjoys a tranquil location, set against a backdrop of mature woodland, a large expanse of lawn framed by colourful borders and a picturesque lake.

Located in the leafy residential village of Billinge, Birchley Hall is just three miles to the north-east of St Helens, four miles to the south-west of Wigan, 15 miles to the east of Liverpool and 26 miles to the west of Manchester. It is easily accessible by car, bus and rail.

Rooms at Birchley – most of which are en-suite, and undergoing a programme of refurbishment – provide safe, comfortable and welcoming personal spaces, complete with modern amenities such as Wi-Fi and smart TVs. Attractive and well-appointed communal areas and facilities, some of which have been tastefully refurbished, include a welcoming dining room, two lounge areas, a light and airy conservatory, two pleasant patio areas and a new calming ‘pamper bathroom’ complete with a hi-tech easy-access bath. 

A dedicated lifestyle and well-being officer organises a range of activities and social events, which are tailored to a resident’s strengths, capabilities and interests. These are themed around key seasonal and topical themes and may include sporting events, reminiscence through music or gardening. Great emphasis is also placed on providing a varied range of delicious and nutritious home-cooked meals – freshly made on the premises.

Group: Qualia Care Ltd

Person in charge: Sue Lucas (Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 3

Rooms with ensuite WC: 21

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Birchley Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7 Birchley Hall Care Home has a Review Score of 7 (7.043)

The Review Score of 7 (maximum of 10) for Birchley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Birchley Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.559 for Birchley Hall Care Home is calculated as follows: ( (40 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 68 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.484 Points relating to the number of positive Reviews for Birchley Hall Care Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.2 Target = 0.968 , then divided by 2 = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchley Hall Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchley Hall Care Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Since coming to Birchley Hall Care Home, my mum has thrived. She is eating and drinking better and more stimulated. The staff are always pleasant and allow visiting at any time. Seeing my mum settled has given us as a family a peace of mind.

How likely would you be to recommend Birchley Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very comfortable, homely atmosphere and obvious individual caring for each resident.

How likely would you be to recommend Birchley Hall Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Extremely friendly and helpful. Regular attention, drinks, ect. Rooms and other areas kept clean. Residents treated with dignity. Good communication with relatives.

How likely would you be to recommend Birchley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Birchley Hall are fantastic. My dad has settled in thanks to the caring staff. As family members they keep us updated on all aspects of dads care. As a family we are happy with dads care.

How likely would you be to recommend Birchley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is the resident, he settled in straight away. Clean room, staff very caring, good laundry system, clothes always clean and ironed. Entertainment to keep residents happy. Dining room set out nice and serve sensible food.

How likely would you be to recommend Birchley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

While visiting my friend I am always made welcome by all the staff, they are on hand if the residents need anything. Visitors are invited to afternoon tea, we can sit outside weather permitting. Hygiene and cleanliness is very good. They have a varied choice of meals and always seem to enjoy the food. Most of the residents seem to be content, they are friendly and come to have a chat with me and my friend, which I enjoy very much.

How likely would you be to recommend Birchley Hall Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Rooms: Good

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