Cressingham House, in Merseyside, is part of a Christian charity who are highly-regarded for a positive approach to care requirements, personal lifestyle and spiritual nourishment.
The home's core values are based around dignity and respect, with carers committed to helping clients maintain their independence and personal interests for as long as possible.
Well-located for local amenities, there are also numerous social activities that the home embraces for residents' enjoyment.
Group: Keychange Care
Person in charge: Pat Tuck (Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: AIDS/HIV • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 16
Shared Rooms: 0
Rooms with ensuite WC: 2
Weekly Charges Guide: Personal Care Single £434 – £630 (These prices are only a guideline, please contact Cressingham House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Visiting:
We have protected mealtimes so visitors should avoid lunch at 12.30 and teatime at 5pm
Latest Care Quality Commission* Report on Cressingham House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Cressingham House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Cressingham House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.744 for Cressingham House is calculated as follows: ( (162 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 211 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Cressingham House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cressingham House has a Review Score of 9.5 (9.494) from 18 Reviews
Review submitted from a Postal Card by Samuel M (Son of Resident) on Monday 23 April 2018. Relates to March 2018.
Amazing, fantastic, personable, friendly, caring, great sense of humour, all describe the staff at Cressingham House. I'm extremely impressed by them. My mother was suffering a deep depression but after only two or three days my mother improved. They are all excellent in Cressingham House.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Bertha M (Resident) on Friday 20 April 2018. Relates to April 2018.
I can't find any fault with the home, meals or staff. I find the staff very kind and caring. I have truly benefited staying here and feel so much better. The staff are wonderful.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by E B (Resident) on Wednesday 21 June 2017. Relates to June 2017.
I have been a resident at Cressingham House since October 2016 and have no complaints whatsoever. all residents are treated with dignity, respect and humorous by the staff as well as keeping a keen eye at all times for any situation which required attention.
As indicated below, I think perhaps a little more could be done as regards to activities.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Website Submission by Sarah L (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
This is the third time Mum has been to stay so I can have a trip away, I pick her up and she is totally chipper!
Love this place, Mum is so happy here, she has a holiday, which makes me happy. Can't fault it. Management, staff are excellent.
Mum is booked in again, I know she is in a safe and caring place so makes my time away fretful free, don't want to shout too loudly about how fab it is, so there is always a space for Mum so I can have a trip away.
How likely would you be to recommend Cressingham House? Extremely Likely
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Pat Tuck, Manager at Cressingham House responded to this review on 20 Jun 2017:
Thank you so much for the wonderful review and it is a pleasure to have your mum stay with us, we look forward to her next visit
Review submitted from a Postal Card by William G (Friend of Resident) on Tuesday 24 January 2017. Relates to January 2017.
A close male friend of one of the residents and visiting on a daily basis, I have found on all occasions that all the residents were happy and well cared for, The greeting at the door was always pleasant and welcoming. The home was always clean, bright and well maintained with all residents known and spoken to by name.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by VF (Daughter of Resident) on Friday 20 January 2017. Relates to January 2017.
Mum has been a resident since September 2016. She has found it difficult especially due to the circumstances of her going in. She has been awkward but is gradually settling. The staff have been really great with her and she is starting to laugh and take part in things. Her room is lovely, really cosy. The whole place is really comfortable. Home from home! The staff have been lovely with me as my daughter died very suddenly just before mum went in, leaving two young children who I help with now. I can't praise the home enough and have already recommended it.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Cerri S (Daughter of Resident) on Wednesday 18 January 2017. Relates to January 2017.
Really happy with mums care here. Always kept informed of her health etc. Staff very helpful and welcoming, lovely, warm atmosphere.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Website Submission by Mary B (Daughter of Resident) on Sunday 8 January 2017. Relates to January 2017.
This care home offers an outstanding service. It is extremely homely, comfortable and immaculate. The staff are polite, warm, pleasant, caring, professional and approachable and I have every confidence in them all. The manager is extremely capable and offers a wealth of experience in this field. My Mum is lucky to have been allocated a room here. She went in for two weeks respite whilst we were on holiday and asked to stay - speaks for itself, I think!
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Rita F (Friend of Resident) on Wednesday 21 December 2016. Relates to November 2016.
This care home is a pleasure to visit. The staff are consistently calm, pleasant and professional. I have never heard any resident calling for help, they all appear happy and well-dressed and content to be where they are. The place is scrupulously clean and smells fresh and is always warm. The resident I visit is positive that she is much safer, happier and less stressed than she was in her own home with carers attending daily.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Website Submission by Karen W (Daughter of Resident) on Saturday 30 July 2016. Relates to July 2016.
Lovely home, very clean, staff very friendly and informative, always ready to help. Very approachable, food great, mum always has a selection to choose from. Mum went in for respite and settled in very quickly, she made friends and started to socialise with other residents and staff. I couldn't recommend this home more highly and I can't thank the staff enough, I've got my mum back.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Website Submission by Stuart O (Husband of Resident) on Friday 6 May 2016. Relates to April 2016.
My wife recently spent a week of respite care in Cressingham House and it was a totally positive experience. The staff, thoroughly professional, were warm, caring, and always available. They did everything possible to make my wife's stay both comfortable and enjoyable. They passed lot of time talking to her. Her room was lovely. The meals were excellent. And everyone who visited her commented on how very welcome they were made to feel, and what a homely atmosphere pervaded the house. My wife will be going into respite care again later in the year, and Cressingham House will be our first choice.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Joyce B (Resident) on Tuesday 22 December 2015. Relates to December 2015.
I find the house alright. I'm happy with my room. The staff are lovely and look after me very well. I feel that my opinion counts for something and I feel values. With my limited mobility the staff are always helping and assisting me so I'm included in all that is going on.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by May S (Resident) on Monday 21 December 2015. Relates to December 2015.
I love it here, the girls are so nice and look after me so well. I looked at other homes and wasn't to sure about them but when I came here I just knew it was the place for me. My wish is to stay here for as long as I can. I feel safe and supported.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by J P (Sister-in-law of Resident) on Friday 11 December 2015. Relates to November 2015.
This is a lovely, nice and friendly care home with very caring carers. Good fresh food and lovely rooms.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Julie S (Granddaughter of Resident) on Thursday 3 December 2015. Relates to November 2015.
I came to visit my nan last month and staff asked if I could gill this out so I gladly obliged. I love the feel and warmth of this home and visiting my nan is always a pleasant experience. The staff are always so nice and ask us if we would like a drink. The home is very inviting and such a good atmosphere within the group of residents, it's like one big family.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Shaun B (Friend of Resident) on Wednesday 2 December 2015. Relates to November 2015.
Warm welcome, friendly staff, clean smell and plenty of smiles from the staff and service users.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Website Submission by Roy S (Son of Resident) on Wednesday 25 November 2015. Relates to November 2015.
In April 2015 we urgently needed to find residential care for my 90 year old mother who was increasingly unable to manage at home alone.
From our first contact with Cressingham House we have been very impressed with the level of care and support that has been provided.
Their focus is entirely on the wellbeing of the resident and their whole approach is tailored to addressing their individual needs.
In addition they keep us, the family, informed at every stage about anything at all that happens regarding Mum.
This is a great relief as we are all over 200 miles away and it is very reassuring to know that she is in such skilled, caring hands and that those looking after her really care for her welfare.
How likely would you be to recommend Cressingham House? Extremely Likely
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Review submitted from a Postal Card by Margaret H (Resident) on Wednesday 18 November 2015. Relates to November 2015.
This is a very good care home with very good carers. The food is all freshly cooked with a choice of menu. It's the nearest thing to being at home.
How likely would you be to recommend Cressingham House? Extremely Likely
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February 2018
April 2017
Job Title: Manager
Joined: 1996
Description:
Pat has worked at Cressingham House since 1996, she took on the role of manager in 2010. Pat has many years of experience in care and has the following qualifications:
NVQ level 2 in direct care
NVQ Level 3 in Direct care
Diploma 5 in Care management
Pat also updates her mandatory training every year
There are currently no Care Home Idol entrants who have performed at Cressingham House