Devonshire Manor

38/40 North Road, Birkenhead CH42 7JF

Owner: Devonshire Manor Homes Ltd

Person in charge: William Sheridan (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 13

Shared Rooms: 1

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £475 – £542 , Personal Care Shared (per person) from £414 (These prices are only a guideline, please contact Devonshire Manor to find out the exact price for your requirements.) (These prices are only a guideline, please contact Devonshire Manor to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Devonshire Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Devonshire Manor has a Review Score of 7.8 (7.816)

The Review Score of 7.8 (maximum of 10) for Devonshire Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Devonshire Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.483 for Devonshire Manor is calculated as follows: ( (36 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 60 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.333 Points relating to the number of positive Reviews for Devonshire Manor is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Devonshire Manor?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Devonshire Manor

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

This is a good clean care home. The staff are very caring and treat the people in their care with great dignity. My aunt was resident here for 2 years and had excellent care. We were so lucky to find Devonshie Manor.

How likely would you be to recommend Devonshire Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I would like to compliment the staff and management of Devonshire Manor for the care that they all gave to my mother, while she was resident at the residential home.
All the staff who are just too numerous to name, have my sincere thanks for the constant attention that they paid my mother, particularly towards the end of her life. She passed away, during her sleep, but was never alone during the last days and hours, when I couldn’t be there.
I hope that everyone working at Devonshire Manor will accept my very sincere thanks for everything that they did for my mother and that they will always be in my debt.

How likely would you be to recommend Devonshire Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Devonshire Manor is a very homely environment. Carers are very polite and attentive to clients and very helpful to friends and family. They have entertainment once a month (approx) and a musical therapy group which go in regularly. My only concerns is with the staff that wash and dress my mother first thing in the morning. I think these staff are on a permanent early shift. On a couple of occasions she has said that she has been rushed and handled roughly whilst being dressed. Also her hearing aids have been put in the wrong ears or without batteries. Both these problems have been reported to the manager. One carer suggested ideas to help mum with social interaction and is driven to try to improve her day to day life. They (catering staff) have also gone out of their way to offer her favourite food. The manager is very supportive and hands on with clients, excellent. Overall I am very happy mum is living in Devonshire Manor.

How likely would you be to recommend Devonshire Manor? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I have had my wife at the care home since September 2015 and as ticked below I can say she has been cared for by the staff very well, I go to see her nearly every afternoon for a couple of hours and sit with her. The thing I notice is that between 2 and 10 only two staff are there to look after, feed and get them ready for bed, although non have complained I do think that one more staff would be a great help to the pair that are on duty.

How likely would you be to recommend Devonshire Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our lovely mum who suffers from Alzheimers disease has been in Devonshire Manor since 4th September 2015. I was aware that the home mum would be in would need staff who would become her extended family. Devonshire Manor staff have exceeded and expectations that I had not only do they surpass all of the below tick boxes, they have shown complete empathy not only with the residents but with family members too. They are unwavering in their complete dedication and devotion to the needs and wellbeing of the residents. They have an open door policy meaning that we can visit at any time. There have been a few occasions where I have asked for a meeting regarding the demands Alzheimers brings and the staff have listened, advised, reassured and supported us. A super home.

How likely would you be to recommend Devonshire Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Devonshire Manor