The Laurels

Walnut Drive, Winsford CW7 3HH

The Laurels is a purpose-built home enjoying an excellent reputation in the local area. As well as residential and short stay care, it offers day care facilities and two specialist households for people with dementia, located within dedicated wings of the home. Each household caters for 10-12 residents. The Laurels is situated within a mile of Winsford town centre and is well served by local amenities.

Group: Minster Care Group

Person in charge: Sharon Helliwell-Short (Home Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Laurels: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.8 (maximum of 10) for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for The Laurels in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for The Laurels is calculated as follows: ( (34 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.125 Points relating to the number of positive Reviews for The Laurels is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500 , then divided by 2 = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.8 The Laurels has a Review Score of 6.8 (6.771) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Laurels?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels

  • Husband of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My wife has now been a resident at The Laurels (Cherry Household Dementia unit) for over 6 months now and I can confidently say that the Laurels is an excellent care home. What really makes The Laurels so good is quite simply the staff that that work there. Since 22nd August 2016 when my wife arrived I have visited her every day and on every occasion, I have been welcomed so warmly by the staff and also asked how I am. The staff work tirelessly and with great care and compassion for the residents and I have witnessed first hand some loving care and affection many times. Residents are always clean and healthy and their rooms are cleaned every day. The whole home is extremely clean and is a credit to the cleaning staff that work there. The one key thing is that my wife is very happy there and it has also become my 2nd home. The care my wife has received so far has given her a new lease of life. I cannot recommend The Laurels highly enough and actually now feel lucky we found it.

How likely would you be to recommend The Laurels? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Sheila Wood-Townend, Regional Manager at The Laurels responded to this review on 30 Jan 2017:

We are always grateful to receive such wonderful feedback which reinforces for us the high standard of care we strive to provide to our residents. It is also wonderful that relatives recognise the hard work carried out by our staff in caring for our residents. Thank you for your lovely words.

The staff are always pleasant and helpful and attend to the residents very well. There does seem to be a shortage of staff at some peak times but they cope well with all the tasks they have. The rooms are nice and always kept clean and tidy. The food and dining area are good with a varied menu each day.

How likely would you be to recommend The Laurels? Extremely Likely

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Average Rating:   3.8 out of 5

Paul Bowman, Home Manager at The Laurels responded to this review on 19 Oct 2016:

Thank you for taking the time to provide this review and we really appreciate your positive comments about the great relationships our staff enjoy with our residents. We do review staffing levels regularly in line with resident needs and adjust it where needed especially around peak times. We will continue to do this and trust your family's experience of The Laurels will continue to be positive.

My mum has been a resident in The Laurels for 2 years. She is lovingly cared for with nothing being too much trouble and most importantly, she is very happy. All the staff love her and the kindness they show go way beyond what is expected of their roles. They treat Mum as they would their own Grandmother and that says it all. There is a lot of shared laughter and singing and dancing! All the staff know Mum and greet her with joy and tenderness which shows what a lovely team the staff are, obviously involving everyone who works there in all aspects of care. I am so grateful that Mum is in such a wonderful place and leave after each visit with a feeling of contentment. Thank you again for all that you do. All the staff are like a family. There is a genuine bond between them all, making a happy home for the residents.

How likely would you be to recommend The Laurels? Extremely Likely

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Average Rating:   4.8 out of 5

Paul Bowman, Home Manager at The Laurels responded to this review on 15 Sep 2016:

Thank you so much for this lovely feedback. It is a privilege to have your mum living with us and we're delighted to hear she enjoys such excellent relationships with our staff team. We really appreciate you taking the time to share your experience of The Laurels.

My wife has been suffering from Dementia for approx 6 years and in October 2015 I visited the Laurels with my sons with a view that when a room became available I would apply. As soon as we entered the building we were put at ease the staff were very friendly and helpful and showed us all we needed to see. My wife was accepted and has been with them for seven months, the care and understanding shown to her has been excellent and I cannot praise the staff and management too highly. I would recommend the Laurels without reservation.

How likely would you be to recommend The Laurels? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   5 out of 5

Rebecca Murphy, Home Manager at The Laurels responded to this review on 09 Jun 2016:

Thank you so much for taking the time to provide us with this wonderful feedback. We are delighted to hear that your wife is happy at The Laurels and your feedback will mean a great deal to our staff team. It's a privilege to be supporting her here.

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