Cardinal Heenan House

Don Orione Centre, School Lane, Roby Mill, Upholland, Skelmersdale WN8 0QR

Cardinal Heenan House, Skelmersdale, Lancashire
Cardinal Heenan House, Skelmersdale, Lancashire
Cardinal Heenan House, Skelmersdale, Lancashire

Cardinal Heenan House, from Orione Care, provides specialist dementia care within an enjoyable living atmosphere. All care workers are trained to understand the needs of the individual, as part of a service founded on principles of social justice, diversity, and equality.

The home's policy is guided by the principles of the Catholic Church, although open to adults of all beliefs. Meetings are held four times every year to keep residents involved in the decision-making processes.

Group: Orione Care

Person in charge: Kerry Ellison (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £661 – £724 (These prices are only a guideline, please contact Cardinal Heenan House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Cardinal Heenan House to find out the exact price for your requirements.)

Where additional support is needed an extra charge can be agreed.

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Cardinal Heenan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Cardinal Heenan House has a Review Score of 9 (9.038)

The Review Score of 9 (maximum of 10) for Cardinal Heenan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Cardinal Heenan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.257 for Cardinal Heenan House is calculated as follows: ( (48 Excellents x 5) + (7 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 70 Ratings = 4.257

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for Cardinal Heenan House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cardinal Heenan House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Cardinal Heenan House

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

I have limited experience in visiting care homes, only having visited 2 prior to Cardinal Heenan House and I can say without a doubt that Cardinal Heenan House is far superior to the others both in its pleasing countryside setting and the general presentation of the home and it's comfortable furnishings and decor. I visit the home on a weekly basis with my dad to see my elderly aunty who, like most of the other residents suffers from dementia. The staff are always warm and welcoming and refreshments are always available. There is a variety of activities and entertainment laid on with musical entertainers making an appearance 2 or 3 times a month which is great for my aunty as she loves singing and dancing.

How likely would you be to recommend Cardinal Heenan House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

My mother in law has been at Cardinal Heenan House for about 15 months now and the improvement in her is nothing short of a miracle. She really has improved she is happy and loves all of the staff (although she has one or two favourites). We cannot praise the management and staff enough for the wonderful job the do. They are so kind and professional in their treatment of the residents and their families. It's a pleasure to visit as there is always a lovely atmosphere and a warm welcome. The residents enjoy a full program of activities and entertainment and it's amazing to watch how this encourages them to interact with each other and visitors. A BIG THANK YOU to ALL from the bottom of our hearts.

How likely would you be to recommend Cardinal Heenan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My nan has lived at Cardinal Heenan House since March 2016 and the care that she receives is excellent. A home visit and assessment were completed before she went to live there. There is a care plan in place which is updated on a regular basis. My nan was really unsettled when she first went to live there and the staff went above and beyond to support her and also family members. Cardinal Heenan House is a wonderful environment and the staff are absolutely amazing. They treat each resident with the utmost respect and most of all love. The activities that take place almost daily are wonderful. My dad tells everyone that all care homes should be operated like Cardinal Heenan and I couldn't agree more. My nan is so precious to our family and it's wonderful to see her flourishing there. At home, she just sat in a chair all day and now she is much more active and loves the fact that there is a chapel where she can attend mass each day. Her quality of life has improved ten fold. All in all, Cardinal Heenan House is a very special place.

How likely would you be to recommend Cardinal Heenan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and support from all the staff and volunteers at Cardinal Heenan House is truly fantastic. The discussions before mum moved into the home were thorough and we were totally honest about her needs - the agreed care plan addressed all of mum's needs and more. Residents are appropriately cared for in a safe and stimulating environment. Staff quickly built a relationship with mum and the family. They are very attentive and aware of the little things that may signal mum is a bit under the weather or may need something more than usual, whether that is attention or a potential health matter. The environment is bright, happy and welcoming. Care plans - regularly reviewed. I can't thank them enough for all they do - I'm so grateful they're there. 10/10

How likely would you be to recommend Cardinal Heenan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very poor standard of care. Totally unsatisfactory. I feel my mum was not looked after as she should have been and was left alone in a chair a lot of the time.
Disgraceful lack of care and respect.

How likely would you be to recommend Cardinal Heenan House? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

Kerry Ellison, Registered Manager at Cardinal Heenan House responded to this review on 30 May 2017:

I am sorry that you have issues to report about your family member's stay with us; the specific criticisms mentioned in the review weren't raised at the time of her stay with us. At Cardinal Heenan House, we strive to meet the needs of all residents who are appropriately placed into our care. We are grateful for all comments, good or bad, and we are always looking to improve the standard of our services whenever things go wrong.

I am writing directly to the author of this review regarding the specific issues raised.

Since moving to Cardinal Heenan House my mum is so much happier and healthier. They have got her medication spot on and she is now eating well. The staff are wonderful genuinely caring and patient. There are plenty of activities going on and the stimulation has meant that mum now interacts with others again. She is safe, happy and healthy and I really can't praise the staff enough. As a visitor is also a really pleasant place to visit as we are made to feel welcome.

How likely would you be to recommend Cardinal Heenan House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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