Moorings Residential Care Home

60 North Promenade, The Moorings, Lytham St Annes FY8 2NH
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9.6 80 Reviews
  • Moorings Residential Care Home, Lytham St Annes
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Care Provided by Moorings Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gina Pownall (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 5

Funding & Fees Guide for Moorings Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,350
    • RESPITE Self-Funded Residential Care £925 – £1,353
  • (these prices are only a guideline, please contact Moorings Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions in place


  • Parking

  • The home has a large purpose-built private car park.


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Moorings Residential Care Home Reviews (80)

Total of 80, showing 1-20
9.6

Moorings Residential Care Home has a Review Score of 9.6 (9.590) out of 10, based on 15 reviews in the last 2 years. Over all time Moorings Residential Care Home has 80 reviews.

Overall Experience

  • 70
  • 8
  • 0
  • 1
  • 1

Date Published

80
0
4
15
65

Review from J B (Wife of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was safe, secure and well cared for during his two weeks staying at the Moorings whilst I recovered from surgery. I would not hesitate to use the services offered by this care home again in the future. Thanks go to all the staff at the Moorings from the top to the ladies who keep the home
clean and fresh for residents and visitors alike.

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Review from D C (Respite Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 2nd time for respite. Very pleased with everything. The staff are fantastic, for an 88-year-old Royal Air Force veteran. It was a lovely experience and hopefully will do it again so I will keep saving and see you again.

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Review from J S (Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most welcomed into the Moorings Care Home, which I felt was a home from home experience. There a good, happy atmosphere within the home where it was clear that other residents felt at ease on a day to day basis. I was staying for a short period of time but totally satisfied by the end of the visit.
Morning or night I felt secure in the knowledge that the home could help me should any problems arise. The home readily supported my request to assist with a vegan diet. Each and every resident (including myself) was treated with absolute care and dignity and I will be recommending family and friends to stay at the Moorings for a first class experience. The activities provided were fun!

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Review from N G (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Moorings Care Home for over 2 years. His mobility had worsened and following a few falls at home he decided he’d feel safer in a Care Home. He was delighted that he had a spacious room with a sea view, which was large enough for him to move around in whilst in his electric
wheelchair.
He felt safe, well cared for and the staff treated him with respect and dignity at all times.
He wasn’t one to join in with any of the many activities taking place, preferring to stay in his room to read his daily newspaper and tackle his number puzzles in peace! The staff respected that this was what he enjoyed doing and left him to it.
He couldn’t have had better care than he had at The Moorings.

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Review from Ann B (Respite Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I moved into The Moorings for three weeks R & R. We liked it so much we booked another 2 weeks! Sadly, my dearest husband deteriorated and passed away on the 3rd March. He was 97 years old and what a fitting end for a perfect English gentleman in luxury first-class care. I can't speak
highly enough of them. I stayed on for another 2 weeks to be thoroughly spoilt and pampered. If I find I can't manage on my own, I won't hesitate to move back in!

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Review from C B (Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially I came for one month for rehab after a stroke, but was so impressed I decided to stay permanently. This is not your usual care home, more like a hotel with benefits. I would highly recommend this home.

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Review from Ian G (Son of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident for nearly 7 years. Throughout that time and with changing needs I found the home, particularly its excellent staff, consistently delivers care to a very high standard.
Superb facilities, well maintained, extremely clean, with options and activities to spend time away from the
bedroom, lounge-type areas(every landing) for more private family visits.
Dedicated dining room, with library, lounge, and TV area including reception providing options. The hair salon is always high on Mum's priorities.
Meals are home-cooked with local high-quality suppliers.
Care and medication routines have all been handled precisely. Communication re: hospital appointments, doctor or health visits, and health monitoring between family and home has been managed consistently to a high standard.
Close monitoring of Mum's health has seen early calls to Doctors made based on health indicators causing concern.
Cannot fault communication between Home and Doctor / Health Centre on the speed of referral and communication.

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Review from Jen S (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad resided in the home for approximately 4 years, he was very happy. He liked the staff and felt comfortable there. When he first joined the home, he enjoyed the activities, social day trips and the comradeship of both staff and residents. As time passed, he was less able but was still made to feel
fully inclusive. The patience and compassion was truly remarkable! The home is very well presented, constantly being maintained and updated. Standard of cleanliness is extremely high. Surroundings put you in mind of a comfortable hotel, with a calm and relaxed atmosphere. The staff are kind, respectful, sociable and very helpful. They ensure the residents are happy, safe, and have their individual needs met. A real happy relaxed community! When my dad became poorly, then end of life, the home gave us the opportunity to spend time with him, due to there careful planning, forethought and organisation his final days were peaceful and pain-free. Forever grateful for Dad’s outstanding care.

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Review from K W (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who have excellent knowledge of the people they care for and treat everyone with respect and dignity. Very clean and comfortable. Excellent food choices and good extensive activity programme. Something for everyone.

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Review from Richard P (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst the initial introduction and moving in were good, things went downhill from there. A move to a smaller room was done due to the shower facilities not working, which caused Health and Safety issues. The quality of care has been less than acceptable. Dirty linen left on the dressing table and not
bagged appropriately, not changing PPE between tasks involving food, and a few more to mention. Have to say I wouldn't recommend it, and has not lived up to expectations. The response received to my complaints is less than acceptable, and would urge anyone to start a diary when moving into any care home, as without specific dates, times and names your complaint doesn't go much further. Thankfully moved into another home.

Reply from N Wood, Director at Moorings Residential Care Home

We are sorry your experience did not live up to our proven high levels of care. As a family business with over 35 years experience we take matters like this very seriously.


As you know, we looked into your concerns but the delay in raising them along with the lack of specific details (dates, times, names or description) made it extremely difficult and that was as frustrating for us as it would be to you.


It is always better to raise complaints (sincerely and without unnecessary enhancement) as and when they happen, so that they can be investigated and examples of genuine poor practice resolved quickly.


Unfortunately, the evolution of your complaints and their amplification only served to obstruct our genuine efforts to establish the facts.


We take our responsibilities very seriously and, on the rare occasions we don’t meet our own expectations, we try to learn from that experience to improve.


We wish you (and your new care home) all the very best for the future.


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Review from Ruth B (Husband of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring, safe place for a respite stay. Thank you. My husband was taken care of and treated with respect. He enjoyed the food and always ate all his meals. He looked happy and healthy. He will be staying at the Moorings again in the near future. I feel confident while I am away that he will
be looked after.

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Review from John F (Respite Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a hip operation, I wanted somewhere to be looked after before I could go home. I was recommended the Moorings Residential Care Home and I'm so glad they did. I could not have had better care anywhere. The staff, from the top to the bottom, have been very good and I have felt really at home.

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Review from Margaret M (Respite Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my stay at the Moorings Residential Care Home very enjoyable and I will be happy to return.

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Review from L C (Respite Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is excellent, particularly in terms of treatment of residents by staff. Unfailingly polite, kind and gentle. Accommodation excellent, food good choice.

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Review from Kathy T (Wife of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself were given outstanding care and support during our stay at the Moorings. Every member of staff, from the most senior to whatever role they were undertaking, made us feel welcome, safe and respected. We would not hesitate to choose them again if and when the need arises.

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Review from F H (Resident) assisted by family/friend published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became resident here in January 2023 and could not have wished for better care. This place is welcoming from the reception area where you are met with smiling faces; the staff and management can't do enough to ensure my mother's needs are met. The activities coordinator does a marvellous job
entertaining residents with craft-making, quizzes sing-alongs and much more. There's so much for everyone. The rooms are kept lovely and clean as well as the communal areas.
I personally can't thank all concerned enough, knowing my mother is happy, safe and well cared for.

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Review from Helen B (Day Care) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother will be 99 in Mat and moved to the Moorings in November 2022 after her then-current care home closed. She is so much happier at the Moorings, and I am much less worried about her care.

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Review from Lilian P (Respite Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. Will come again.

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Review from J M (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has experienced so far is second to none. The Moorings has quickly become a home-from-home following initial admission for respite. Mum continues to live independently with support when required. We can't fault anything.

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Review from Russell P (Respite Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good as per previous visits on 2019 with a party from the RAF association and then again on my own. Plan to visit again in 2023.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Moorings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Moorings Residential Care Home is calculated as follows: ( (139 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 176 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.897 Points relating to the number of positive Reviews for Moorings Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 14 Positive Reviews ÷ 15.6 = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Moorings Residential Care Home

What types of Care is Moorings Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorings Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moorings Residential Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Moorings Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorings Residential Care Home to the centre of Lytham St Annes?

2.2 mile(s) as the crow flies, distance by road may be significantly further.