Review from Ian G (Son of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience

Awful experience. The accommodation is new and modern and enticing. However, the care is substandard. The actual staff are pleasant and seem hard-working but there does not appear to be enough of them. The managing staff and reception are rude and unfriendly with no compassion. I certainly wouldn't

recommend this home if you are looking for a caring establishment.

Reply from Nick Wood, Director at Moorings Residential Care Home

We are committed to providing quality care, taking our responsibilities very seriously and have investigated these concerns.
At this time, we carry out assessments via telephone and it is crucial that all information provided is accurate to enable us to determine whether we can safely meet clients' needs. Unfortunately, there was a discrepancy between the actual needs of the service user and those described to us during the assessment process. This was firmly/politely raised with the family and it was made clear that we would not have agreed to the admission had we known - which they did not like.
We agreed with the family to fulfil the placement and we tried our best. The care notes which are time/date stamped show that the client was very well cared for during her stay (often on a 1:1 basis).
We regret the reviewer's dissatisfaction, but we don't believe the review is fair. There needs to be some accountability for their part in the assessment discrepancy and subsequent issues.

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Review from Carolyn D (Respite Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience

Choosing the Moorings Residental Care Home has been of the best things I have done. Having had a full knee replacement and living on my own, I decided to have 2 weeks of care after the operation. From the moment I arrived, I felt at home and cared for. Nothing is too much trouble for any member of staff

any time day or night.
My room, with a fantastic view of the beach, has helped my well-being, watching people and the weather has been amazing. Made lovely friends with both staff and residents.

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Review from Janet H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

The Moorings was recommended to us by a friend and this has been the first time my mother has been in residential care for some respite for me who is her full-time carer - like with any change, my mother was apprehensive but after picking her up today she could not have spoken more highly of her stay

and found all the staff and facilities first class - so much so she is already planning her stay next year. Thank you so much for taking excellent care of her, she loved it.

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Review from Lily P (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

I think, for what it is worth, the staff here are a credit to the home.

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Review from Dawn L (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

Like many people, I was very anxious about trusting my mum to others. However, The Moorings staff treat Mum as an individual and truly demonstrate care and empathy in how they interact with Mum.
I particularly like the enthusiasm staff demonstrate when providing entertainment and activities for residents.

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Review from Janet R (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

I have been very satisfied with the care of my mother at The Moorings. The staff are very kind, they know my mother well and have a good rapport with her. She now has severe physical limitations and is restricted to a wheelchair and hoist, but she feels safe and enjoys joining in with many of the activities

on offer, which during the Covid-19 pandemic were so important in keeping the residents happy and motivated. My mother has become more integrated since joining in. The many parties and social functions for the residents at The Moorings help too. It is good to see them all enjoying life on Facebook.
The management is very good at keeping me informed of any changes in my mother’s health and care. They have kept all the residents safe during the Covid-19 epidemic and have been meticulous in their processes, allowing safe visiting when appropriate.
In conclusion, I consider the care at The Moorings to be excellent and I never hesitate to recommend it to others.

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Review from M G (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

If I wanted to check out more places I could have done but I felt I didn't need to look any further. I was right! I'm made so comfortable and well looked after.

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Review from Stephanie H (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

My mum has been at The Moorings for approximately 4 years now. In all that time I have found every aspect of the care provided to be excellent. She is very happy and settled there. The facilities are marvellous and the staff fantastic. It is a very happy, welcoming place with a truly caring and dedicated

staff team who consistently do their best for the residents. The reassurance of knowing she has been in such safe hands during this awful covid period and times of lockdown has meant the world to me. They have done their absolute best to facilitate contact and visits as permitted during difficult times. Despite the additional difficulties, hardships and pressures the team must have faced during covid times they have maintained high standards of care and kept a very happy home going for the residents. I can't thank or praise the team highly enough.

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Review from Lynne W (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

My mother joined the Moorings family in November 2019. I say family with good reason - from the minute Mum came to the home every member of staff - be they housekeeping, careers, admin, maintenance - everyone - has always treated her and myself and other family members, with the following attributes:

friendliness, kindness, professionalism and empathy. Nothing is ever too much trouble.
During the recent pandemic, I have truly appreciated just how lucky Mum is to be cared for in the Moorings. The level of hygiene, care and protection offered to all the residents, the adherence to covid protocols and clear, concise and timely communication to all concerned has been excellent.

It is truly a 5-star care home - presenting itself as a 5-star hotel. Well done and thank you to everyone involved.

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Review from K S (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

I am really surprised how good this home is. I wouldn't like to live by myself again.
It's better than some hotels that I've paid a lot of money to stay in. Thank you.

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Review from Frances D (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy to be part of the wonderful Moorings. My ratings are how I feel about the place. Please keep up the good work. Oysters and caviare!

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Review from Michael P (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

Since arriving here I have felt completely at home. I have plenty to occupy me. Different games, plenty of books and other things to occupy my mind. When I've been in pain they are more than happy to help me.

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Review from Mary M (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

The Moorings has been the home of my dad and stepmother for over 3 and a half years. It has really been a home in all senses - not just a name but somewhere my dad, in particular, has felt safe, happy and settled. We, his family, have been so relieved that what could have been quite a difficult adjustment

for him has been very positive. His room is great with fantastic views over the sea and sand dunes. Staff are brilliant in knowing his likes and dislikes. Living with Covid over the last 18 months has been extremely difficult for everyone, but knowing that their best interest was always at the heart of their care and the overall management of the Moorings was in such good hands has made life not seeing them bearable. Thank you to all staff in all areas for going above and beyond during these difficult and hard times and being family to the residents.

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Review from Chrissie D (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Mum has been in the Moorings for 7 years, following 3 visits for respite. This most beautiful care home overlooks the sea and is a 10 minute stroll to St Annes on Sea. The rooms are of different sizes set on 3 floors with 2 spaced out lifts. The residents have daily housekeeping, laundry plus newspapers

if required. Food is served in the Bistro, with a varied breakfast, lunch and evening meal. Every day the activities coordinator puts together exercise, music and craft. Covid permitting, the minibus takes the residents out on trips and there is a hairdresser, cinema and games room. The staff are wonderful, caring compassionate and always happy to update you regarding how your loved one is getting on. Mum is 94 and has recently been poorly. She has been so well looked after and I can't thank each and everyone enough.

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Review from S G (Granddaughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

Following numerous admissions to hospital, it was time to make the difficult and overwhelming decision to place my grandmother into residential care. After looking at many options in the area The Moorings welcomed me with open arms and as soon as I stepped in I had a great feeling about the home.
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months later, my grandma is in the best health she’s been in despite lockdowns, Covid and the uncertainty of the future months!
The staff are wonderful, knowledgeable and so caring.
The home is immaculately clean and I know how much this has meant to my grandma personally, especially during Covid.
The activities coordinator is excellent and the themes she comes up with gets everyone involved.
There’s always something for the residents to get involved in.
My grandma has settled in well despite the lack of contact with me and my family due to lockdown, but they have gone above and beyond to ensure resident safety and kept all relatives up to date. Thanks will never be enough.

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Review from Brenda C (Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

I entered the home directly from hospital following hip replacement surgery. I was very well looked after by the staff, especially when an emergency arose. They called out district nurses and obtained medication for me. They are genuine, caring people and I would recommend them to anybody.

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Review from Jillian B (Daughter of Resident) published on 2 May 2021
Submitted via Website • Report

Overall Experience

My Father moved to The Moorings in March 2020. Initially tricky for him to adjust to the change in his independence, he started appreciating the different aspects which residing at The Moorings offers. He loved the varied menus, especially the cooked breakfasts. He enjoyed the variety of daily activities

on offer, relaxing lounges and the excellent company of fellow residents. He enjoyed the other amenities and comfort of his ensuite room. He appreciated interactions with all the individual staff members.

When his health recently plummeted the staff teams provided the best possible dignified nursing care. Spending time with him I witnessed the quality of care and commitment of every member of staff attending him. It was humbling to see the outstanding level of care and professionalism. Sadly he recently passed away. The staff hold my respect and thanks for making Dad's last year so happy and fulfilled, and our family's gratitude and thanks to all involved in every aspect of his care

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Review from Cleve F (Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

I moved to the Moorings from London in August 2016 following the death of my wife. The Moorings is a purpose-built beautifully equipped care home in St. Annes and overlooks the promenade and the Irish Sea. Four and a half year residence here I have been looked after to a very high standard and have

never ever encountered any unpleasantness or bad behaviour by any member of staff. Food is excellent with three or four choices per meal. All the staff are very caring and I am very happy and contented here in spite of the restrictions necessary due to Covid-19

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Review from D S (Son of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

Lovely visit. just the job. The rest was just what was needed. Smashing staff.

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Review from T B (Respite Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

I enjoyed an excellent stay at the Moorings Residential Care Home.

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Moorings Residential Care Home

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