Withy Grove House, Preston, Lancashire
Withy Grove House, Preston, Lancashire
Withy Grove House, Preston, Lancashire

Withy Grove House is a specialist nursing and dementia care facility in Preston.

A respite service is also on offer to local home care staff, all of whom experience a welcoming atmosphere from friendly and professional carers.

The home's dementia strategy is based upon using skilled techniques to assist service users in protecting their life skills for as long as they are able.

Group: Larchwood Care

Person in charge: Andrew Bradley-Gibbons (Regional manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Challenging Behaviour • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 54

Rooms with ensuite WC: 29

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Withy Grove House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

9 Bed Vacancies

posted 05 Feb 2018

EMI Nursing/Residential/EMI Residential/Nursing

Reviews

9.3 Withy Grove House has a Review Score of 9.3 (9.339)

The Review Score of 9.3 (maximum of 10) for Withy Grove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Withy Grove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.506 for Withy Grove House is calculated as follows: ( (108 Excellents x 5) + (39 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 166 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Withy Grove House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Withy Grove House?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Withy Grove House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My dad is a resident of Withy Grove House. We are very happy with the care he receives. Every member of staff treats my dad with care and dignity. We can not thank them enough for keeping dad safe and well looked after. Withy Grove is like a home from home. Dementia is such a devastating illness and affects the family just as much as the sufferer. Placing a loved one in the care of someone else is such a massive decision. You only seem to hear about the homes that don’t get it right. We could not be happier with our decision to place dad at Withy Grove. Thank you for all you do.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Bradley-Gibbons, Regionnal Manager at Withy Grove House responded to this review on 12 Dec 2017:

Many thanks for your lovely comments I will pass these over to the staff.

Staff extremely caring and friendly. They take excellent care of my mum and I've noticed a definite improvement in her well-being since she has moved to Withy Grove House.

The staff as a whole seem eager to engage with families and are very conscious of how having a family member move into a care establishment can be a challenging time.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I wish to thank everyone at Withy Grove for looking after my dad these last nearly two years.
He was well looked after up to the end.
Everyone who works there was so kind and he seemed to like the girls most of the time.
We don't know how you all do it day after day but glad people like you do, it helps us feel a bit better for having to put him in a home, it was what was best for him and us.
Thank you very much.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My father received care at the above nursing home for approx 15 months. The care given was excellent and all staff and nurses are knowledgeable, caring, respectful and approach each resident as if they were a relative of their own.
This said all staff were objective in their approach and attitudes. As well as my father being treated so well we feel the same as a family. We were always encouraged and listened to and we felt our knowledge of Dad and his needs were listened to.
Many thanks to everyone.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Withy Grove is very clean.
Friendly staff.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My aunt has moved here from another care home where they couldn't cope with her dementia. The care here is fantastic and nothing is too much trouble whichever one of the staff you ask for help. In two weeks they have got her walking and she now manages to go to the toilet on her own. We are so delighted with this home and all the staff.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff excellent, very good service. Husband well looked after and kept very clean.

How likely would you be to recommend Withy Grove House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Upon arrival, I was greeted by happy faces from the staff and I felt very much at home. Withy Grove is clean and has lovely surroundings. I am more than satisfied that my grandad is in good hands and it is a pleasure to come and visit him in such a nice place.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is in the care of Withy Grove House (who specialise in Dementia). My dad is having excellent care from all the staff. As a family, we know it's difficult for any family to cope with. The care home has taken a lot of pressure from us.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in this care home for a year and I cannot praise them enough. All the staff, the manager, nurses, carers and ancillary staff genuinely care, are welcoming, friendly and efficient. They have supported me through a very difficult time, offered advice, given reassurance and every now and then a hug. After a visit, I leave knowing she is being properly cared for. Thank you, Withy Grove House.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was made very welcome and has always been well cared for. He has been in Withy Grove 7 months now. I feel contented when I leave knowing he is safe and cared for and I know they would contact me straight away if they were concerned about him.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was accepted here, she suffers from dementia but has also had a stroke. The Manager assessed my mother and quickly accepted her. My mother moved in on Thursday, fell on Friday and was sent back to the hospital on Monday. The home Manager said her medication was not right and needed assessing again. The hospital said absolute rubbish. This situation was exactly what I want to avoid so as not to distress my mother. The home were in such a rush to send my mother back they wanted to put her in a taxi !!!. The Manager is not up to the job and if you confront Her she just keeps asking if you would like to talk to her Area Manager. We were so happy to get her a place here, as it is near to all her friends and family, then they did this to us. They went and assessed her first so why take her in the first place, to return her four days later. Disgusting behaviour.

How likely would you be to recommend Withy Grove House? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Clean, friendly, welcoming and family-like. Does not smell like a hospital.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During May I have visited the home on a number of occasions to visit my father. I am always met with a warm welcome from all the staff. I am made to feel that nothing is too much trouble, whatever enquiry I have regarding my father if the person can't answer straight away they go and find out the answer or get another member of staff to come and respond to me. I feel the staff work as a small family showing genuine empathy for their residents being aware of each individuals diverse needs and meeting them to the best of their ability, whilst maintaining the residents dignity. An excellent care home which I would have no hesitation in recommending to another family looking for a placement.

How likely would you be to recommend Withy Grove House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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